TNT Return Policy

TNT Return Policy 2023 | Easy Process at The New Trend

TNT Return Policy offers 10 days timeframe from the date of purchase or delivery to return your items. If you wish to return the items after the mentioned time, your items will not be accepted. TNT recommends its customers try the purchased items once they receive the items.

TNT Return Policy for Defected Items:

TNT tried its best to ensure the quality of its products. But still, if you receive a damaged or defected item, you can contact TNT customer service within 24 hours of receiving the package. Make sure to attach the photos and the explanation of the damaged item, and the team will assist you further.


TNT Refund Policy:

You can only refund your TNT purchase within 10 days of its purchase date. TNT will start to process your refunds as soon as your items are received. It might take 5 business days for the returns to be processed. You will be notified via email once the process starts for your return. Please keep in mind that it will take up to 10 business days for your banking institution to credit the amount to your account. The refunds will be made in the original payment method or a Gift Card.

The initial shipping charges are not refundable. But if the items are damaged or faulty, TNT will pay for your shipping charges. If you use your own return postage, then that cost will not be refundable too.

TNT Exchange Policy:

You must return your items within 10 days for an exchange. You should bring the original sales receipt for an exchange of the item. The items to be exchanged should not be worn, washed, or altered.

Details of TNT Returns:

WebsiteTNT Fashion
Return Period10 Days
Refund Period5-10 Business Days
Refund MethodOriginal Form of Payment
Exchange Period10 Days
Return MediumsIn-Store, Mail
Customer Support HoursMonday-Friday: 11:00 AM to 5:00 PM
Email[email protected]

TNT Return Eligibility:

The following are the return eligibilities for TNT items:

  • You will be given a full refund for your items under 30% off.
  • You will be given credit in the form of a Gift Certificate for items under 30%-49% Off, and you can use it at any website.
  • If the product is 50% Off or higher, the item is considered in the final sale.

Conditions of TNT Returns:

The following are the conditions for returning your items to TNT:

  • The items should be in their pristine and original condition.
  • Items should be washed, altered, or worn.
  • The original packaging, such as dust bags, shoe boxes, or any other boxes, must be in their original condition.
The New Trend Returns

TNT Return Policy Exceptions:

The following are the exceptions at TNT Return Policy:

  • The swimwear and lingerie cannot be returned because of hygienic reasons and are considered final sales.
  • No shoes with scratches and sole markings will be accepted for return. Shoes must be returned in their original shoebox with their packaging.
  • Due to hygienic reasons, the jewelry items are considered final sale items.

What Products The New Trend is Offering?

The following items are offered by TNT:

  • Women Clothing Items 
  • Men Clothing Items
  • Kids Clothing Items


Methods to Return at TNT:

The following are the methods to return at TNT:

The New Trend In-Store Returns:

If you want to return your items to TNT shops, you can go to the Online Store Warehouse from Monday to Friday from 11:00 AM to 5:00 PM, excluding the National holidays and weekends. You can contact TNT for an appointed delivery time and a Return Authorization number to return the package to the given address below:


TNT WOMAN– 1020 Lawrence Avenue West unit 202,
Toronto, Ontario,
Canada. M6A 1C8.

The New Trend Return Policy By Mail:

TNT will not be responsible for any return shipping and handling costs. TNT recommends returning the items via registered post or courier to make sure that they are protected and insured during the return journey. You need to follow the steps below to return online:

  • The first step for online return is to email [email protected] for a return request. 
  • Make sure to include your items, order number, and the reason for their return.
  • TNT will review your items to ensure that the return request is being made within the 10-day period. 
  • You will receive an email from TNT with the Return Authorization number and the return process to finalize the return.
  • Once your return has been processed, you will be notified via email.

Once you receive the Return Authorization number, you must ship out the package within 3 business days, including the original sales receipt or proof of shipment. Your items will go for a quality inspection check. You will be given a refund on the original mode of payment or in the form of a gift card.

TNT Delivery and Shipping Policy:

Please contact [email protected] in case your package is delayed, lost, or hasn’t arrived yet, but you received a delivered status. The orders are processed in 1-3 business days from Monday-Friday.

  • The standard delivery costs CA$10 and delivers in 7-10 business days.
  • The Expedited delivery costs CA$15 and delivers in 5-6 business days.
  • The Express/Xpresspost delivery costs CA$25 and delivers in 2-3 business days.


TNT Gift Card Policy:

The gift cards at TNT can be purchased online and in-store as well. You can purchase a virtual gift card from the range of CA$50.00 to CA$1000.00. The gift cards purchased online can only be used online. Virtual gift cards will be sent to your email address. You can purchase a physical gift card for TNT in-store. You can use gift cards for every product at TNT. These gift cards are non-refundable and non-returnable for cash.

TNT Store Timings:

To find the location and store hours of TNT, you can go to their official website and click on Locations & Hours.

TNT Customer Service Hours:

You can contact TNT customer service in following hours from Monday to Friday.

DayStarting TimeEnding Time
Monday11:00 AM5:00 PM
Tuesday11:00 AM5:00 PM
Wednesday11:00 AM5:00 PM
Thursday11:00 AM5:00 PM
Friday11:00 AM5:00 PM

TNT Contact Details:

You can contact TNT customer service at [email protected].

TNT Social Media Accounts:


No refunds or exchanges can be made after 10 days of purchase.

No, TNT does not price adjust any style or price match any other retailers.

If you purchase a gift card online, it can only be used online.

You are responsible for all the return shipping and handling fees unless you receive a damaged item according to TNT Return Policy.

It may take 5-10 business days or more than two weeks for a refund.

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