Superdry Return Policy

Superdry Return Policy 2024 | In-store & Online Process


Return Peried

28 Days


Exchange Time

28 Days


Refund Peried

28 Days


Shipping Fee


Superdry Return Policy mandates that an item must be returned within 28 days of purchase. The request is for the return of the Superdry item in its original and good condition only. Returns should be accompanied by an invoice or order confirmation, sent via email.

Details of Superdry Returns

Information Details 
Website Superdry
Return time28 days
Return MediumIn Store & Online
Exchange period28 days
Refund ModeOriginal payment Method

What is Superdry Holiday Return Policy?

Orders placed between October 1st and December 24th can be returned until January 31st for a refund or exchange. The product must be returned according to the Superdry’s return policy terms and conditions to get a refund or exchange.

What are Superdry Return Methods?

There are two methods to return the product at Superdry i.e. In store and Online return. Both are explained in this article.

What is Superdry In Store Return Policy?

Online orders shipped to the UK can be returned to any Superdry store within 28 days of delivery. To return a Superdry item in its original condition, simply take it to a nearby Superdry Company store.

Superdry company’s location can be found using the store locator. A confirmation email is required for the return of your Superdry item, and all terms and conditions outlined in the Superdry Return Policy must be followed.

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What is Superdry Online Return Policy?

  • Visit the superdry official website to return your product.
  • Enter full order number including text in the designated box.
  • Enter zipcode, email address, or last four digits of telephone number.
  • Ensure full order number is entered.
  • Select items to return, reason for return, and desired refund or exchange.
  • Choose courier service for return.
  • Print returns label and attach to parcel.
  • Label valid for 7 days from return generation date.
  • Returns can take up to 10 working days to process.
  • Confirmation email sent upon processing.

Remember that shipping charges and other handling charges will be borne by the customers.

What is Superdry International Return Policy?

To return an international item, follow the following steps.

  • The customer must ensure that the customs declaration procedure is executed correctly.
  • The proper execution of the procedure is essential for the successful return of goods.
  • If applicable, you are required to cover any customs charges.
  • The Superdry company is not responsible for any Custom Levied charges.
  • To return your Superdry international item, you must carefully follow all the points mentioned in the provided text.

What are Conditions of Superdry Return Policy?

  • The return period for Superdry items is 28 days from the date of purchase.
  • Superdry requires returning items in their original and good condition only.
  • Before returning, ensure to complete the return label and all necessary documents.
  • The third step is to ensure proper shipping of the Superdry item.

What is Superdry Refund Policy?

Refunds are issued after your returned item is received. The refunds will be made in the original payment form after verifying the return. If your item is not in its original condition, you might not get a refund for it. It can take 7 to 10 business days for the credit to be issued to your account after the refund is processed.

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What is Superdry Exchange Policy?

The Superdry Company’s Exchange Policy outlines the company’s financial policies and guidelines. To exchange an item, it must be returned in its original condition within 28 days of purchase.

The return form requires you to specify the type of exchange, as only exchanges within the same category are allowed. If you wish to exchange with a new item, you can return and purchase a new one. If you need more assistance, contact the customer service department.

What is Superdry Warranty Claim Policy?

Superdry guarantees that their jackets and bags will last a year, with a 12-month warranty, ensuring they are free from fault for the entire purchase period. You have to submit the proof of purchase. You can either receive a replacement jacket or bag of the same or equivalent value or a refund of the purchased price. 

What is Superdry Gift Card Policy

Gift cards and e-gift cards can be purchased in UK Superdry stores and online at official website for delivery to the UK only. They can be activated with a minimum value of £10 and a maximum value limit of £500.

A maximum of two cards can be used per transaction online. Gift cards and e-gift cards cannot be exchanged for cash and cannot be topped up. The remaining balance on gift cards or e-gift cards can be applied to future purchases, provided the card has not expired.

How to Return Faulty Items to Superdry?

If you purchased an item online and believe it is faulty, please contact them with proof of purchase, pictures of the fault, and an explanation to receive further guidance. Their official stores and website offer 12 months of warranty for all products purchased, provided proof of purchase is provided, such as an order number or receipt for online purchases or a bank statement for store-bought items.

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What is Superdry Delivery and Shipping Policy?

Superdry fulfills orders from three locations: their distribution centres in the UK and Belgium, as well as official Superdry stores. Delivery times are estimated on the checkout page and depend on stock location, delivery destination, time of order, and service selected.

For UK deliveries, Superdry offers standard (Evri 4-8 days) for £3.99, click&collect to a Superdry store (2-3 days) for free, and express delivery (DPD 2-3 days) for £5.95. Express delivery services do not deliver on weekends, and orders placed on Friday or Saturday will be delivered the following Tuesday.

Store Collection and Express Delivery services are only available for items dispatched from the UK warehouse and not Belgium. Express Delivery is not available to all postcodes in the UK. Orders placed between Monday-Friday (excluding bank holidays) are eligible for same-day dispatch.

Superdry Contact Details

The contact number for superdry is 1 305-290-3668. Contact the customer service team at [email protected] and they will provide guidance on how to proceed with the return.

Social Media Handles


You have 28 days to return your product at Superdry. The product must be returned along with the receipt and all its tags.

Your refund will be issued within 7 to 10 working days in the form of the original payment method you used initially.

Yes, you are allowed to make a return of online purchases to the Superdry store.

Yes, superdry offers an exchange policy with the different color, style or size of the product. If you want to get a different product then first you have to return the product for a refund.

Superdry Return Policy prohibits the return of Swimsuit and innerwear.

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