hollister return policy

Hollister Return Policy 2023 | Details from Purchase to Refund

“Unlocking the Secrets of Hollister Return Policy – Know before you buy and after buying guide”

If you are not satisfied with your purchase, Hollister will help you to return your product. Hollister standard return policy is within 60 days of purchase. If you reside in the US then you have 60 days to return your product. While for other countries, they have 30 days to return their product at Hollister. The product must be in its original condition along with a proof of purchase. The item purchased at the Hollister store must be returned at that specific store.

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Details about Hollister Returns

Information Details
Website Hollister
Return methodIn-store & online
Exchange period60 days
Refund period7 business days
Exchange methodIn-store & online
Contact 1-866-426-1285
Hollister Returns

Hollister Holiday Return Policy:

If you made a purchase between 1st November and 31st December then you can make your return until 31st January at Hollister. If you bought a product during a promotional sale, then Hollister has a right to reduce the promotional discount amount.

Return Methods at Hollister:

Hollister provides you two ways to return your product at Hollister:

  • In-Store return
  • Return via Mail.

In-store Return at Hollister:

To in-store return you need to find the nearby Hollister retail store. Go to the store with a return product. Don’t forget to take the receipt with your product. Ask a store representative to return your product. Provide them all the necessary information to make your return successful.

The items return to the same specific store location where you buy it from. The product must be in its original condition along with a receipt. You are not eligible to return the product by mailing it to any of the Hollister stores.

Hollister Return Policy Online:

You need to affix a return label to return your product via mail. The return label provided by the company contains all the details of the product.

To return your product online, you have to visit the Hollister website and follow given instructions to make a return. Then go to your order section. Select the items which you want to return and tell them a valid reason why you want to return the product. Pack the item properly in the box and affix the return label on the top of the box.

Send the package back to the Hollister retail store at the given address:


Hollister Co. Returns, 100 Hollister Co. Way, New Albany, OH 43054, US.

Hollister Exchange Policy:

You can make an exchange within 60 days of purchase both in-store and online. As per Hollister exchange policy, the item must be in its original condition and return within 60 days of purchase. You can simply get it replaced in-store and online if you have purchased the wrong color, style and size.

In case of online exchange, you have to pay shipping charges. Due to the unavailability of the product in stock, you can request for a refund. For more queries, you can contact customer support department. 

Hollister Refund Policy:

If you are not happy with the purchase, then Hollister allows you to return your product. If you make a return and your product complies with Hollister return policy then you can ask for a refund.

Refunds will be issued in the form of the original payment method within 7 to 10 business days. Refund process can vary depending on the payment method used by the customers. Shipping fee and other handling charges are non-refundable. If you made a payment with a gift card then your refund will be issued in the form of Hollister credit.

Hollister Return Conditions:

  • Return window for US customers is within 60 days of purchase.
  • All the other countries can make a return within 30 days of purchase.
  • Item must be in its original condition.
  • Hollister does not accept the return of damaged products.

Hollister Return Policy Without A Receipt:

Visit the nearest store with the item and valid ID proof issued by the government. If you have lost your receipt then Hollister provides you with a store credit card to the lowest historical selling price of the product that you are returning.

Hollister Return Policy Exceptions:

  • Gift cards cannot be returned or exchanged at Hollister.
  • Final sale items are not eligible to return at Hollister.
  • Used and damaged products cannot be returned to Hollister. 

Order Cancellation Policy at Hollister:

You need to visit the Hollister website, Go to the order details page then click cancel order or remove the item which you want to cancel. Contact customer support department and they will help you to cancel your order. If it has been shipped, then you can’t cancel your order.

Delivery and Shipping Policy at Hollister:

Hollister uses UPS courier service to deliver your order. It can take 4-9 business days while for some areas it can take up to 14 days to deliver your product. If your order is above $50, then they will offer you free standard shipping

Hollister Store Timings:

 The store hours of Hollister in the United Kingdom (UK) are mentioned in the following:

Monday10:00 AM – 8:00 PM
Tuesday10:00 AM – 8:00 PM
Wednesday10:00 AM – 8:00 PM
Thursday10:00 AM – 8:00 PM
Friday10:00 AM – 8:00 PM
Saturday10:00 AM – 8:00 PM
Sunday12:00 PM – 6:00 PM

Hollister Contact Details:

You can call Hollister at 1-866-426-1285 or 1-925-359-2568. Tweet your question to @hollistercohelp. You can send us an email at [email protected]

Hollister Customer Service Hours:

Hollister store representative is available from 7:00 am to 12:00 am Est. Hollister customer service team typically responds to your email within 18 hours.

Social Media Handles:


Hollister has a very generous return policy, they will allow you to return your product within 60 days of purchase. The product must be in its original condition along with a receipt.

You may receive your refund within 7 business days. Refunds will be issued in the form of the original payment method you used initially.

No, you cannot return store purchases to Hollister via mail. You will have to visit the store to make a return.

Yes, you can return opened products at Hollister but it must be in its original condition. Hollister Return Policy says that Hollister does not accept the used product.

Yes, you can return your product without a receipt at Hollister but they will credit your refund in the form of store credit to the lowest selling price of the product.

If you have received a damaged or defective product from the company, you must contact the customer support department as soon as possible. If you make a return or exchange of damage or defective you will not need to pay shipping and other handling charges.

Yes, if you made a purchase using a gift card then you can return your product and your refund will also be issued in the form of a Hollister gift card.

Hollister gift cards itself are not eligible to return.

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