Mattress Firm Return Policy 2025 | Shipping Options, Fees & Timelines
Experience the Ultimate Comfort: Mattress Firm’s 120-Night Sleep Trial Allows Easy Returns for Maximum Customer Satisfaction. Choosing the right mattress is a crucial decision that directly impacts sleep quality and overall well-being. Mattress Firm’s 120 Night Sleep Trial is designed to provide customers with peace of mind when purchasing a new mattress. This extended trial period allows customers to sleep on their new mattress for up to 120 nights to determine if it meets their comfort needs.
Return Peried
120 Days
Exchange Time
120 Days
Refund Process
Vary on payment medium
Shipping FEE
Non-refundable
Details about Mattress Firm Returns:
| Information | Details |
| website | Mattress Firm |
| Return period | 120 days |
| Return Method | In-store online |
| Restocking fees | Yes |
| Contact | 877 346-8775 |
Conditions for Returns
To qualify for a return or exchange, the mattress must be:
What is Mattress Firm return policy?
Mattress firm always want customer satisfaction. Mattress Firm has a clear and easy return policy. Mattress firm allows you to take it home for 120-night sleep trials. If it’s not a perfect fit or you do not feel comfortable, the customer can return it between 21 to 120 days with the original receipt.
The product should have all the original tags if you want to return it. The product you wish to return must be undamaged and in perfect condition, along with original tags. Return can be possible:
Also Read: LOUIS VUITTON RETURN POLICY
Refund Process
Refunds are processed based on the original method of payment:
Keep in Mind
Shipping charges are non-refundable.
Mattress Firm Return Exceptions:
Not all mattress purchases qualify for the 120 Night Sleep Trial. The following products are excluded:
Also Read: HOMEGOODS RETURN POLICY
Mattress Firm Exchange Policy Duration:
The Mattress Firm Exchange Policy Duration is 120 nights from the original delivery date. However, customers must sleep on their new mattress for a minimum of 30 nights before initiating an exchange to allow for an adjustment period. Each purchase qualifies for one exchange, and the second mattress is considered final sale and cannot be returned.
Mattress Firm Order Changes or Cancellations:
Customers have the right to cancel their purchase and receive a full refund. There is no time limit to cancel your order. The order cancellation process is simple. You can cancel the charge when it is not a perfect fit. After the item is shipped, you are requested to cancel your order, and your request will be denied.
You have to wait; after that, you can easily return. If you have purchased the product online, you need to contact customer service to cancel the order. You need to contact the store salesperson and go to the store if you purchased the product from the store.
Mattress Firm 120-Night Sleep Trial:
The mattress firm offers a 120-night trial so that you become comfortable with its product. For 120 nights, you can sleep on it; still, if you do not feel comfortable, you can return it between 21 to 120 days. Item must be undamaged, and all original tags are required.
Mattress Firm Order Tracking:
Log in and go to the order history section if you have an account. Click on the order you want to track; then, you can also track your mattress firm order in your account. Mattress firm order tracking provides an easy way to keep track of unexpected delays, current status and your courier deliveries.
Return Processing Fee
- If a customer chooses to return or exchange a mattress, a return processing charge of $249.99 applies.
- This fee covers transportation and logistics involved in mattress removal and replacement.
- The fee is non-refundable and applies to all eligible returns.
Mattress Firm Delivery and Shipping Policies:
On orders above $999, the mattress firm offers exclusive free delivery. You can expect your new mattress when our delivery team contacts you to provide a 3-hour. The cost of your delivery will be made free if your delivery isn’t made within provided hours to you. Mattress firm offers
The delivery fee doesn’t include setting up or assembling the product. It does not also include the removal of the old bed etc. If an order is cancelled after the product has been shipped, the customer is responsible for the cost of shipping plus 20% handling fees.
Mattress Customer Service Service
You can call them at (877) 346-8775. Customer Service Hours are 8:00 am to 9:00 pm CST – Mon – Sat 8:00 am to 7:00 pm CST – Sun.
Social Media Handles
FAQ:
Can I return a mattress if I don’t like it after the 30-night adjustment period?
Yes, if you are still unsatisfied after 30 nights, you can initiate a return or exchange within 120 days.
Can I exchange my mattress more than once?
No, each purchase is eligible for one exchange only. The second mattress is considered final sale.
What if my mattress is damaged during delivery?
If your mattress is damaged upon delivery, contact customer service immediately for a replacement at no cost.
Conclusion:
Mattress Firm’s 120 Night Sleep Trial and Low Price Guarantee provide customers with the flexibility and confidence needed when investing in a quality mattress. The trial period ensures customers have ample time to adjust, while the return and exchange policies are designed to make the process smooth and hassle-free.
If you’re looking for a risk-free way to test out a new mattress, Mattress Firm’s 120 Night Sleep Trial is one of the best options available today. Sleep comfortably knowing that you have a safety net in place for your investment.
