what is mattress firm return policy

Mattress Firm Return Policy 2023 | 120 Nights Sleep Trial

Experience the Ultimate Comfort: Mattress Firm’s 120-Night Sleep Trial Allows Easy Returns for Maximum Customer Satisfaction

What is Mattress Firm return policy?

Mattress firm always want customer satisfaction. Mattress Firm has a clear and easy return policy. Mattress firm allows you to take it home for 120-night sleep trials. If it’s not a perfect fit or you do not feel comfortable, the customer can return it between 21 to 120 days with the original receipt.

The product should have all the original tags if you want to return it. The product you wish to return must be undamaged and in perfect condition, along with original tags. Return can be possible:

  • In-store Return
  • Through phone calls
  • Through live chats


Details about Mattress Firm Returns:

websiteMattress Firm
Return period120 days
Return MethodIn-store online
Restocking feesYes
Contact 877 346-8775

Conditions of Mattress Firm Return Request:

The mattress must not be damaged and must have all the original tags. If the customer removes the tag, it will void the 120-night trial. The mattress firm does not accept stained, tagless or unsanitary mattresses. If you request for return within 21 days, the company will only accept a return request because the company allows you to adjust the mattress to your body—one return per purchase.

Mattress Firm Returns

Mattress Firm Refund Period and Method:

A refund will be possible if you return the product within 120 days. Refund time depends on the method of payment for the item. Payment made with a debit or credit card, in cash or by check can take roughly seven days to refund the payment. Moreover, for financed payment, it can take up to 2 months.

Keep in Mind

Shipping charges are non-refundable.

Mattress Firm Return Exceptions:

Mattress firm allows you to return your item, but some products are not eligible for a return policy.

  • Pillow
  • Special order sizes (tri-fold, California king etc.)
  • Clearance merchandise
  • Floor models
  • Warranty exchanges 
  • Products purchased on the gift card.


Mattress Firm Exchange Policy Duration:

You can exchange your product within 21 to 120 days of the purchase date. Customers may exchange the product once. If you want to exchange the product and don’t take it with you, a return delivery fee of $99.99 will apply.10% restocking fee if you change. If it’s not a perfect fit, the mattress firm will happily pick it up and exchange it for a new one.

Mattress Firm Order Changes or Cancellations:

Customers have the right to cancel their purchase and receive a full refund. There is no time limit to cancel your order. The order cancellation process is simple. You can cancel the charge when it is not a perfect fit. After the item is shipped, you are requested to cancel your order, and your request will be denied.

You have to wait; after that, you can easily return. If you have purchased the product online, you need to contact customer service to cancel the order. You need to contact the store salesperson and go to the store if you purchased the product from the store.

Non-Returnable Mattress Firm Products:

  • Clearance merchandise
  • Pillow
  • Adjustable bases
  • Floor models
  • Mattress protectors
  • Warranty exchanges 
  • Product without original tag
  • Stained or damaged product
  • Special order sizes.

Mattress Firm 120-Night Sleep Trial:

The mattress firm offers a 120-night trial so that you become comfortable with its product. For 120 nights, you can sleep on it; still, if you do not feel comfortable, you can return it between 21 to 120 days. Item must be undamaged, and all original tags are required.

Mattress Firm Order Tracking:

Log in and go to the order history section if you have an account. Click on the order you want to track; then, you can also track your mattress firm order in your account. Mattress firm order tracking provides an easy way to keep track of unexpected delays, current status and your courier deliveries.

Mattress Firm Delivery and Shipping Policies:

On orders above $999, the mattress firm offers exclusive free delivery. You can expect your new mattress when our delivery team contacts you to provide a 3-hour. The cost of your delivery will be made free if your delivery isn’t made within provided hours to you. Mattress firm offers 

  • Silver service ( free) 
  • Gold service ($79.99-119.99)
  • Platinum service ($149.99)
  • Diamond service($199.99)

The delivery fee doesn’t include setting up or assembling the product. It does not also include the removal of the old bed etc. If an order is cancelled after the product has been shipped, the customer is responsible for the cost of shipping plus 20% handling fees.

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If a purchase is made with a debit or credit card, it will take roughly 7 days to refund. If you paid with a check or cash refund will arrive in 2-4 weeks.

Visit your nearest mattress firm and contact the staff member to explain why you want to return.

Visit the mattress firm website https://www.mattressfirm.com/

Click the chat button, fill out the form, and select start chatting.

No, the return policy does not apply to accessories.

Yes, there is a fee for exchanging a mattress.

Mattress Firm return’s policy allows customers to return their product within 120 nights of purchase, provided that it is in its original condition and has all original tags attached.

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