Converse Return Policy 2024 | Easy Process and Timeline

Converse Return Policy 2024 offers hassle-free returns, allowing customers to try on products for fit within 30 days after purchase, with some exceptions. Converse products with written guarantees and warranties have restrictions. Refer to label, hang tag, or warranty card for guidelines and return information. The product must be unused, unworn and undamaged otherwise your return will not be accepted.

Details of Converse Return Policy:

Information Details 
Return time30 days
Return medium In Store & Online
Refund modeOriginal payment mode
Contact 617-424-5400

Converse Holiday Returns:

Converse offers a holiday return policy to their customers. If you make a purchase between 11th November and 21st December then you are allowed to make a return after 60 days of the purchase. But remember that return’s condition must be the same as their standard return policy. The product must be returned in its original condition as you have received.

Converse Return Policy Method:

Converse offers two ways to return the product to the customers i.e. In store or online return. Both methods are explained below in detail. You can choose one of them which suits you.

Converse Return Policy In Store:

You can return Converse shoes to any nearby store. You can use the store locator to find the store location and store horse. Bring the items to the store in its original condition and explain your issue to the store representative. They will help you to return and guide you for further process. Once your return is accepted you will be able to get a refund or exchange.

Converse Return Policy Online:

Sending Converse via mail is free as you receive a pre-paid label with the online-purchased product. Follow the given instructions to receive your return label;

  • Head to their official website.
  • Go to the Return or Exchange page. Follow the prompts that appear on the screen.
  • Provide the order number and email address. 
  • Select the product you want to return and then submit the click.
  • You have to provide the valid reason for a return. Print the return shipping label.
  • Pack the product in its original condition and affix the return shipping label on the top of the package.
  • Drop off your package to the nearest UPS location.
  • If convenience is more important, you can return online products to a physical store without needing to provide a pre-paid label.

Converse Refund Policy:

Converse will promptly process your return and refund upon receipt of your parcel. Converse’s decision to send your money to the original payment method depends on the type of transaction. Refund timeframes are determined from the time the parcel is returned to them until the refund is credited back to your bank account or credit card. Your bank may need up to 5 additional working days to process your refund, with a maximum refund time of 11 working days. 

Returned gifts receive funds on a new Converse gift card, while PayPal-paid purchases receive funds on a physical gift card. Credit or debit card purchases will be refunded to the original payment method.

Converse Exchange Policy:

Converse offers a 30-day trial period for customers to ensure a perfect fit for their purchase. If the fit is not perfect, customers can return their order for a refund or exchange for another size. To exchange, customers can contact the Customer Service Team or visit their nearest Converse store.

If customers prefer not to wait, they can also exchange items at their nearest Converse store. Keep in mind that the return product must be returned in its original condition as you have received. If you need more assistance, feel free to contact the customer service department.

Converse Gift Card Policy:

The gift card can only be redeemed at a Converse Factory Store in the country of purchase, cannot be used for purchases, and cannot be exchanged for cash or used to buy another gift card. Unused Converse gift cards are carried over for future purchases and have no expiry date. Converse cannot replace lost, stolen, or damaged gift cards without proof of purchase, and cannot be held responsible for lost balances due to theft or fraud. For more information, contact Converse.

Converse Return Policy Gift Card:

If you return a product with a gift card, any refund will be returned to the gift card used or a new one if the original gift card is lost. If you return a product with multiple gift cards, the total refund will be returned to the most recently purchased gift card.

If you return a product with multiple payment methods, the refund will first be refunded to the payment method used for the original transaction, then the remaining balance will be transferred to the gift card used or a new one.

Converse Order Cancellation Policy:

If you want to cancel your order, contact the customer service department as soon as possible. They try to process all orders promptly, but they may be able to assist you by giving them a call. If your order cannot be cancelled, it will be shipped as scheduled. However, you can return it within 30 days for any reason at no cost.

Converse Delivery and Shipping Details:

Free delivery for orders over £50 is available, with standard shipping costing £5.60 and 4-5 working days, and express shipping costing £12 and 2-3 working days. Exceptions apply, and standard shipping rates are £15. If your order didn’t arrive on time or was damaged, please contact them as soon as possible.

Converse Contact Details:

Contact Converse at 617-424-5400 or email [email protected], available Monday-Fri 8am – 8pm and Saturday 10am – 6pm.

Social Media Handles:


What is the Converse return policy?

Converse offers 30 days to return the product along with the receipt. The product must be in its resalable condition.

When will I receive my refund?

Your refund will be issued within 10 to 14 working days in the form of the original payment method.

Can I return the gift cards to Converse?

No, gift cards cannot be returned or exchanged. However, you can return the gift purchases to them.

What would happen if I received faulty items?

They are sorry for the inconvenience. If you received the faulty product from the company by mistake you should contact them immediately. They will guide you further.

How can I exchange my product?

To exchange your Converse for a different size, you can use the exchange form included in your original shipment or contact Customer Service at 888-792-3307.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *