Boots Return Policy 2024 | In-store & Online Return Methods

Boots Return Policy: Hassle-Free Returns Both Online & In-Store! Enjoy 35 Days Return Window for a Convenient Shopping Experience.

What is Boots Return Policy?

Boots return policy has a different return window depending on the product type. If you are not satisfied with the purchase, or not received the product exactly what you want. Boots allows you to return for most of their products within 35 days of purchase.

Boots will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in their original condition. You are allowed to make a return both in-store and online.

Details of Boots Returns:

Information Details 
Website Boots
Return time 35 days
Return medium In-store and Online
Exchange No 
Restocking fee15%
Contact 0345 121 9040
boots returns

Boots Return Methods:

To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Boots return methods for their customers for easy and flexible returns.

Boots In-Store Return:

Firstly, you will need to find the nearest Boots store. Go to the store. Bring the item to the store with its original receipt that you got with your order. You need to provide the shipping confirmation email if you want to return the product that you purchased from their website.

Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Boots will not accept the product if it is damaged, used or washed.

Online Returns

Follow the given steps to make a return for Boots items via mail:

  • Head to Boots’s official website.
  • You need to enter the required information to start the return.
  • Click on “Next”.
  • Select the items you want to return and provide the required information.
  • Choose your preferred method or return and print the return shipping label.
  • Pack your items securely in a package and remove any previous labels if you are using the original package.
  • Drop off your package at the nearest courier location.
  • You will receive an email once your refund has been processed.

What is Boots Exchange Policy?

Boots unable to exchange your product. But they offer you a replacement if the product is in stock. Unfortunately, Boots does not offer exchanges. However, you can return your items, receive a refund for them, and place a new order. You can check the in-stock items and delivery information.

What is Boots Refund Policy?

You can return your items within 35 days to receive a full refund. You will be offered a refund on the original payment form. You will receive an email once your return item has been processed. It will take 5 to 7 working days for the refunds to be issued to your credit or debit card from the date they started processing.

You can contact Boots customer service if you don’t hear from them within 14 days. Keep your order number and details ready, and the customer service agent will help you. If you purchased any item with a discount or other offer, your refund will be evaluated according to that offer.

Order Cancellation Policy

You need to contact customer service to check the status of your order and see if it is eligible for cancellation. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

What are Boots Return Conditions?

  • If the product was not in its original condition, Boots will not accept your product.
  • Product must be unused and undamaged.
  • Boots does not accept the return if the product has no sale tags.
  • The item should be in resalable condition.
  • The product must be returned within 35 days of purchase.

What is Boots Return Policy without Receipt?

Some proof of purchase is required to make a return at Boots. If you want to get a refund you must submit a proof of purchase, so they can easily verify your purchase. If you purchase from their website you can use that confirmation mail as a proof of purchase. If you made a payment using cash and there are no identifiable records of that specific transaction, then you are not allowed to make a return or exchange.

What is Boots returns policy for faulty items?

Boots will provide you with a refund or exchange if you receive a faulty, damaged, or defective item. You should contact the customer service team as soon as you receive your order. The guarantee period is normally one year from the date of purchase. If it is within the guarantee period then Boots will repair your faulty items. If it is worn then Boots will not accept the return.

Boots Store hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of Boots in the UK are 8:00 AM to 9:00 PM from Monday to Thursday. On Saturday, the store hours are 9:00 AM to 9:00 PM and for Sunday the store timings are 12:00 PM to 6:00 PM.

Boots contact Details:

Send an email at For queries: [email protected].  Call at 0345 121 9040. Company number 928555.

Boots customer Service Hours:

 Use the store locator for Opening hours and Services available.

Monday-Friday8:30 AM – 7:00 PM
Saturday8:45 AM – 5:00 PM
Sunday8:45 AM – 5:00 PM
Bank Holidays9:00 AM – 4:00 PM

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In how many days can I make a return to Boots?

You have 35 days to make a return at Boots. The product must be in its original condition along with a receipt. 

In how many days can I get a refund?

You will receive your refund within 5 to 7 business days after making a return. Refund time depends on the bank account because they will issue you a refund in the original form of payment.

Can I return an opened product at Boots?

Yes, you can make a return of opened products at Boots but it must be in its original condition as you received.

Can I make a return of gift cards at Boots?

No, you cannot make a return of gift cards at Boots. However if you paid with gift cards then you are allowed to make a return but your refund will be issued in the form of store credit.

Can I return a used item at Boots?

No, Boots does not accept used, washed, or altered items.

Can I return gift cards at Boots?

No, gift cards cannot be refunded or redeemed for cash at Boots.

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