Boots Return Policy 2026 | In-store & Online Return Methods
Boots return policy has a different return window depending on the product type. If you are not satisfied with the purchase, or not received the product exactly what you want. Boots allows you to return for most of their products within 35 days of purchase.
Boots will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in their original condition. You are allowed to make a return both in-store and online.
Return Peried
35 Days
Exchange Time
NA
Refund Process
14 Days
Shipping FEE
Non-refundable
Details of Boots Returns:
| Information | Details |
| Website | Boots |
| Return time | 35 days |
| Return medium | In-store and Online |
| Exchange | No |
| Contact | 0345 121 9040 |
Exceptions to the Return Policy
What are Boots Return Methods?
To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Boots return methods for their customers for easy and flexible returns.
Boots In-Store Return:
Firstly, you will need to find the nearest Boots store. Go to the store. Bring the item to the store with its original receipt that you got with your order. You need to provide the shipping confirmation email if you want to return the product that you purchased from their website.
Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Boots will not accept the product if it is damaged, used or washed.
Online Returns
Follow the given steps to make a return for Boots items via mail:
Return Instructions
What is Boots Exchange Policy?
Boots unable to exchange your product. But they offer you a replacement if the product is in stock. Unfortunately, Boots does not offer exchanges. However, you can return your items, receive a refund for them, and place a new order. You can check the in-stock items and delivery information.
What is Boots Refund Policy?
When an order is refunded, the funds will be returned to the original payment method used. Please allow 3-5 working days for the refund to appear in your account, including for orders paid with Boots Advantage Card points. For orders placed with PayPal, please allow up to 30 days for the refund to appear.
You can contact Boots customer service if you don’t hear from them within 14 days. Keep your order number and details ready, and the customer service agent will help you. If you purchased any item with a discount or other offer, your refund will be evaluated according to that offer.
Order Cancellation Policy
You need to contact customer service to check the status of your order and see if it is eligible for cancellation. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.
What are Boots Return Conditions?
What is Boots Return Policy without Receipt?
Some proof of purchase is required to make a return at Boots. If you want to get a refund you must submit a proof of purchase, so they can easily verify your purchase. If you purchase from their website you can use that confirmation mail as a proof of purchase. If you made a payment using cash and there are no identifiable records of that specific transaction, then you are not allowed to make a return or exchange.
What is Boots returns policy for faulty items?
Boots will provide you with a refund or exchange if you receive a faulty, damaged, or defective item. You should contact the customer service team as soon as you receive your order. If you receive a damaged, faulty, incorrect, or missing item please contact our customer services team. Please make sure you have photographic or video evidence and information about the issue to help us process your claim as quickly as possible.
Boots Store hours:
You can go to the Store Locator on the Boots website to learn about the store hours and location of the nearest Boots store to you.
Boots contact Details:
Send an email at https://www.boots.com/contact-us. Call at 0345 121 9040.
Boots customer Service Hours:
Use the store locator for Opening hours and Services available.
| Day | Hours |
|---|---|
| Monday-Friday | 8:30 AM – 6:30 PM |
| Saturday | 8:45 AM – 5:00 PM |
| Sunday | 10:00 AM – 5:00 PM |
| Bank Holidays | 9:00 AM – 4:00 PM |
Social Media Handles
FAQs:
In how many days can I make a return to Boots?
You have 35 days to make a return at Boots. The product must be in its original condition along with a receipt.Â
In how many days can I get a refund?
You will receive your refund within 14 business days after making a return. Refund time depends on the bank account because they will issue you a refund in the original form of payment.
Can I return an opened product at Boots?
Yes, you can make a return of opened products at Boots but it must be in its original condition as you received.
Can I return a used item at Boots?
No, Boots does not accept used, washed, or altered items.
Can I return gift cards at Boots?
No, gift cards cannot be refunded or redeemed for cash at Boots.
How do I return an online order made in-store?
If you have made an online order in one of our stores, this can only be returned in-store for a refund.
You can return these orders to any store in the UK. Please ensure that you bring your receipt so boots can process the return in line with their returns policy.
Conclusion:
Boots offers a flexible return policy for items purchased both online and in-store. Customers can return unwanted items within 35 days for a refund or replacement, with some exclusions like medicines, food, and opened cosmetics. For online purchases, returns can be made through local stores or free by post, with clear instructions provided for both methods.
Returns for these items must be made in their original, unused condition, and refunds will be processed to the original payment method. Please note that certain conditions apply, and statutory rights are not affected.
