Zales Return Policy

Zales Return Policy 2023 | Jewelry’s Return Made Easy?

“Unlock the Beauty: Zales Return Policy, Letting Your Style Flourish!”

What is Zales Return Policy?

Zales is a famous jewelry store from where you can buy engagement rings, earrings, necklaces, game stone jewelry etc. You can return jewelry 60 days and watches within 30 days of purchase or delivery. Those products will be eligible for return that would be in good and sellable condition.

Watches must be in their original packaging along with an instruction manual and warranty card. If they want to return a smart watch they need to un-sync and erase all data stored in it. Jewelry must be in good condition with all its original accessories. The original box and packaging must be intact at the time of return.

Details of Zales Returns:

Information Details
Website Zales
Return period30 days for jewelry 
60 days for watches
Return mediumIn-store online
Refund methodOriginal payment method.
Exchange period30 days for jewelry 
60days for watches
Contact 855-915-4139
Zales Return Policy

What is the Return Method at Zales?

To return a product to Zales, customers can choose to bring back their product by mail or in person at any outlet stores.

  • Purchases from Zales outlet stores must be returned to one of Zales outlet stores.
  • Whereas online purchases can be returned by mail at their store locations.

In-Store Return at Zales:

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.

If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store.

Return via Mail:

  • Customers may start their return at return form
  • Fill the form to prepare a return request.
  • Provide necessary details: your order number, email, address, name and print the prepaid shipping label. They will send you a shipping label via an email.
  • Zales return policy offers free return shipping if you are using their prepaid shipping label.
  • Place the item securely in the original package with a copy of your packing slip.
  • Ship your items back at Zales store and affix the return label on the top of the box.
  • Once the package is received by the company, your return will be processed within 5 days. 
  • You can show your digital return code at UPS location instead of attaching the return label on the package. 
  • Send the product back to the store at the given address:


SJIX-Processing, 375 Ghent Road, Akron, OH 44333

To make a successful return at store or online, customers make sure that the item is in its original condition, unused, and unworn, and there should not be any fault to it. Product must be in that condition as it was received.

What is Zales Exchange policy?

If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to Zales return policy, your product must fulfill the return requirements to make an exchange or return the product. The store executives will examine your product and then tell you that you are eligible to return or exchange the product.

If you are able to exchange the product, then you have 60 days for jewelry and 30 days for watches to exchange. Items such as special order watches, customer designs as well as pierced earrings are not eligible for exchange.

Zales Return Policy

What is Zales Refund policy?

If you return your product in store, customers can expect their refund within 30 days. For online return, your return is processed within 5 days after it is received by the company, after that you can expect your return within 5-7 business days. The refund will be issued to the same original payment method as you used initially.

If you paid with cash at the time of purchase, if the amount is more than $500 then the refund will be given by a check. The check will be issued within 21 days.

For Trade-in purchases, then customers will receive the original or similar one.

If you used a debit or credit card then your refund will be issued to the same bank account.

What is Zales return policy exceptions:

  • At the time of return, Product must be in its original condition.
  • Zales does not accept return, exchange or a refund if you made incomplete returns like missing accessories.
  • Product must be returned within a given time period by the company.
  • Custom jewelry and special designs watches are not accepted for return at Zales.
  • Product must be unopened, if packaging box is opened Zales will not accept the return at any cost.

What is Zales return policy without a receipt?

In case you don’t have a receipt, Zales provide an alternate option for returns and exchange. You will be able to make a return to Zales as long as you have an alternative. You can submit a shipment receipt to get a return or exchange if you made an online purchase.

Zales store timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of Zales in the US are as follows:

DayOpening TimeClosing Time
Monday11:00 AM7:00 PM
Tuesday11:00 AM7:00 PM
Wednesday11:00 AM7:00 PM
Thursday11:00 AM7:00 PM
Friday11:00 AM7:00 PM
Saturday11:00 AM7:00 PM
Sunday11:00 AM6:00 PM

Zales contact details:

 You can contact us 1 855 915 4139. Chat with Support is available on the official website.

Zales Customer Service Hours:

Please keep in mind that these are the regular Customer Service hours, and they may be subject to change on holidays or special occasions. It is recommended to verify these hours with the Customer Service team directly if needed.

DayOpening TimeClosing Time
Monday7:00 AM1:00 AM
Tuesday7:00 AM1:00 AM
Wednesday7:00 AM1:00 AM
Thursday7:00 AM1:00 AM
Friday7:00 AM1:00 AM
Saturday9:00 AM10:00 PM
Sunday10:00 AM9:00 PM

Zales Social Media Handles:


You can return most of their product within 30 days of purchase. But for jewelry Zales extend its return window you are allowed to make a return within 60 days of purchase.

As per Zales Return Policy, you will receive your refund within 5 to 7 business days. Refunds will be issued in the form of the original payment method.

You will be able to make a return as long as your product is in its original condition and unsealed. Zales does not accept the return of opened products.

Absolutely not. You are not allowed to make a return of store purchases via mail. Purchases from Zales outlet stores must be returned to one of Zales outlet stores.

Yes, you may return your gift items at Zales. Gift card itself is not eligible to return.

No, you are not allowed to make a return of used products. The product must be returned in its new condition.

If you received a damaged or defective or wrong product from the company then you need to contact the customer support department as soon as possible. Inform them about the defective product and send them clear pictures of any damage. If the product has been worn, damaged or altered by you then return will not be accepted.

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