Zales Return Policy 2024 | Jewelry’s Return Made Easy?
Zales is a famous jewelry store from where you can buy engagement rings, earrings, necklaces, game stone jewelry etc. You can return jewelry 60 days and watches within 30 days of purchase or delivery. Those products will be eligible for return that would be in good and sellable condition.
Watches must be in their original packaging along with an instruction manual and warranty card. If they want to return a smart watch they need to un-sync and erase all data stored in it. Jewelry must be in good condition with all its original accessories. The original box and packaging must be intact at the time of return.
Details of Zales Returns:
Website | Zales |
Return period | 30 days for jewelry 60 days for watches |
Return medium | In-store online |
Refund method | Original payment method. |
Exchange period | 30 days for jewelry 60days for watches |
Contact | 855-915-4139 |
What is the Return Method at Zales?
To return a product to Zales, customers can choose to bring back their product by mail or in person at any outlet stores.
In-Store Return at Zales:
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.
If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store.
Return via Mail:
Address
SJIX-Processing, 375 Ghent Road, Akron, OH 44333
To make a successful return at store or online, customers make sure that the item is in its original condition, unused, and unworn, and there should not be any fault to it. Product must be in that condition as it was received.
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What is Zales Exchange policy?
If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to Zales return policy, your product must fulfill the return requirements to make an exchange or return the product. The store executives will examine your product and then tell you that you are eligible to return or exchange the product.
If you are able to exchange the product, then you have 60 days for jewelry and 30 days for watches to exchange. Items such as special order watches, customer designs as well as pierced earrings are not eligible for exchange.
What is Zales Refund policy?
If you return your product in store, customers can expect their refund within 30 days. For online return, your return is processed within 5 days after it is received by the company, after that you can expect your return within 5-7 business days. The refund will be issued to the same original payment method as you used initially.
If you paid with cash at the time of purchase, if the amount is more than $500 then the refund will be given by a check. The check will be issued within 21 days. For Trade-in purchases, then customers will receive the original or similar one. If you used a debit or credit card then your refund will be issued to the same bank account.
What is Zales return policy exceptions:
What is Zales return policy without a receipt?
In case you don’t have a receipt, Zales provide an alternate option for returns and exchange. You will be able to make a return to Zales as long as you have an alternative. You can submit a shipment receipt to get a return or exchange if you made an online purchase.
Zales store timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of Zales in the US are as follows:
Day | Opening Time | Closing Time |
---|---|---|
Monday | 11:00 AM | 7:00 PM |
Tuesday | 11:00 AM | 7:00 PM |
Wednesday | 11:00 AM | 7:00 PM |
Thursday | 11:00 AM | 7:00 PM |
Friday | 11:00 AM | 7:00 PM |
Saturday | 11:00 AM | 7:00 PM |
Sunday | 11:00 AM | 6:00 PM |
Zales contact details:
You can contact us 1 855 915 4139. Chat with Support is available on the official website.
Zales Customer Service Hours:
Please keep in mind that these are the regular Customer Service hours, and they may be subject to change on holidays or special occasions. It is recommended to verify these hours with the Customer Service team directly if needed.
Day | Opening Time | Closing Time |
---|---|---|
Monday | 7:00 AM | 1:00 AM |
Tuesday | 7:00 AM | 1:00 AM |
Wednesday | 7:00 AM | 1:00 AM |
Thursday | 7:00 AM | 1:00 AM |
Friday | 7:00 AM | 1:00 AM |
Saturday | 9:00 AM | 10:00 PM |
Sunday | 10:00 AM | 9:00 PM |