Ruggable Return Policy

Ruggable Return Policy 2024 | Quick Refund Without Receipt

Ruggable return and exchange policy is straightforward as they offer a 30-day return or exchange window for all purchased items. Online stores do not have distinct rules for item returns. All returned items undergo a thorough inspection, and any item(s) returned in a non-sellable condition will not be refunded. The company charges a $25 processing fee per item for returns.

Ruggable Return Conditions

  • The item must be in new condition and free from signs of wear, damage, or improper care.
  • Ruggable offers a 30-day return or exchange policy for all purchased items.
  • The item(s) must be returned in their original packaging or a similar one to prevent damage during transport.
  • They are only able to offer return labels to customers residing within the United States. 
  • Customers outside the US are required to obtain and pay for their return shipping labels.

Details About Ruggable Returns

Information Details 
Website Ruggable 
Return time30 days 
Return medium Via Mail
Exchange period30 day s
Refund methodOriginal Mode of Payment 
Contact 1-877-331-4662 

Ruggable Return Method

To return an item to Ruggable, follow these steps:

  • Visit the Ruggable portal.
  • To proceed with your order, please input your order number and shipping ZIP code, as orders outside the 30-day return window will not be eligible for a refund.
  • Select the items you want to return, and you have to provide a valid reason for return. The user can only return one item at a time.
  • The user can decide whether to exchange or return an item, and the amount received will be in $.
  • You will receive a prepaid label via email.
  • Please return your item, preferably in its original packaging.
  • Once your item is received, they can proceed with the return process.


Ruggable Exchange Policy

The product must be returned within 30 days for an exchange. The policy prohibits the exchange of items that have already been exchanged. Discounts and promo codes cannot be applied to exchanges and must be based on the full retail price. 

If the item you are exchanging is more than the original item, you will be responsible for the difference. Ruggable will provide a refund for the difference in the cost of your original item. 

Ruggable Returns

Exchanges are only valid when the original item is returned. You are not permitted to save exchange credits. You can only exchange your item for something similar, not a different one. 

The customer must exchange their entire Ruggable system, not just one part (Rug Cover or Rug Pad). Instead, set up a manual return, waive processing fees, and send the “Return approved” macro. Ruggable exchanges are free unless the desired item is more expensive than the one being exchanged.

Exceptions of Ruggable Return Policy

Ruggable does not accept returns for sample sale items and sample swatches. Ruggable items sold by a third party must be handled by that third party, not Ruggable itself. Ruggable is unable to provide any exchanges for individuals residing outside the U.S. The company does not provide return shipping labels and refunds must be initiated through customer service.

What is Ruggable Refund Policy

Ruggable’s return policy allows for returns within 30 days of delivery. They will provide a prepaid shipping label for easy item return. The refund period is 5 business days and the refund method is the original payment method. Upon receipt, the item will be thoroughly inspected to ensure its prime condition, and if so, the return will be sent. 

Ruggable charges a $25 processing fee per item returned. Return items undergo a thorough inspection and are not eligible for refunds if they are no longer sellable. They must be shipped in original packaging to prevent damage during transport. For further inquiries about partial refunds, contact the Customer Care Team.

Ruggable Return Policy Without a Receipt

You can make a return without a receipt. There is no need to provide a return receipt. To return an item at Ruggable, simply provide the shipping ZIP code and order number as the item is only available online. So you can also make a return without a receipt.

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Ruggable Holiday Return Policy

The extended holiday return policy allows customers to return and exchange items purchased from November 13, 2023, through January 1, 2024, until January 31, 2024. 

To receive a full refund, the original item must be in new condition, without signs of wear, damage, or stains. Chairs must be disassembled completely and levity tables must be in their original packaging to prevent damage during transport.

Ruggable Gift Card Policy

Ruggable E-Gift Cards can be purchased on their website and can be used to purchase any product. They can be gifted to oneself, sent to friends via email or link, or printed out. Personal messages can be added and the gift date can be chosen. These cards are non-refundable and cannot be canceled or returned. Their E-Gift Cards are non-expired and can only be redeemed on the website.

What is Ruggable Order Cancellation Policy?

Rugs are custom-made and processed after placing an order. They don’t offer order modifications, but they can accommodate cancellations if requested before shipping. To cancel an order, contact the Customer Care team at [email protected].

What is Ruggable Warranty Claim Policy?

Ruggable offers a one-year limited warranty on its floor coverings and throw pillows, ensuring they are free of defects in materials and workmanship. If you encounter any issues, contact the team and they will try to resolve them, or offer a complimentary replacement.

The warranty is non-transferable and applies only to products sold on the Ruggable website. It is only valid when the products are used for their intended purpose and exhibit normal use. The warranty does not cover defects or damage resulting from improper care, negligence, accidents, abnormal use, or modifications.

The warranty coverage begins the day the product is delivered. To file a warranty claim, email [email protected] with at least three images of the rug or pillow and proof of original purchase on Additional images may be required depending on the defect’s nature.

Ruggable Contact Details

You may call them at 1-877-331-4662 or email us at [email protected]. Please enter “Accessibility” in the subject line and provide a brief description of your suggestion or complaint. They take your feedback seriously.

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You have 30 days to return your product. The product must be returned in its original condition along with its tags.

No Ruggable charges a processing fee of $25 per return.

Ruggable requires a 5-day inspection period after receiving the item to ensure it meets their standards, and a refund will take 1 to 3 days to be credited to your account.

Ruggable does not accept returns after 30 days, and attempting to return an item after this time will result in the website’s inability to proceed.

To file a warranty claim, email [email protected] with at least 3 images of the rug or pillow and proof of original purchase on Additional images may be needed depending on the defect’s nature.

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