Ruggable return and exchange policy is straightforward as they offer a 30-day return or exchange window for all purchased items. Online stores do not have distinct rules for item returns. All returned items undergo a thorough inspection, and any item(s) returned in a non-sellable condition will not be refunded. The company charges a $25 processing fee per item for returns.
Ruggable Return Conditions
Lahome Boho Tribal Area Rug – 5×7 Large Washable Living Bedroom Rug
nuLOOM Ren Vintage Floral Machine Washable Ultra Thin Area Rug
Loloi II Teagan Collection TEA-03 Ivory / Sand 9′-9″ x 13′-6″, .25″ Thick, Area Rug
To return an item to Ruggable, follow these steps:
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Ruggable Exchange Policy
The product must be returned within 30 days for an exchange. The policy prohibits the exchange of items that have already been exchanged. Discounts and promo codes cannot be applied to exchanges and must be based on the full retail price.
If the item you are exchanging is more than the original item, you will be responsible for the difference. Ruggable will provide a refund for the difference in the cost of your original item.
Exchanges are only valid when the original item is returned. You are not permitted to save exchange credits. You can only exchange your item for something similar, not a different one.
The customer must exchange their entire Ruggable system, not just one part (Rug Cover or Rug Pad). Instead, set up a manual return, waive processing fees, and send the “Return approved” macro. Ruggable exchanges are free unless the desired item is more expensive than the one being exchanged.
Exceptions of Ruggable Return Policy
Ruggable does not accept returns for sample sale items and sample swatches. Ruggable items sold by a third party must be handled by that third party, not Ruggable itself. Ruggable is unable to provide any exchanges for individuals residing outside the U.S. The company does not provide return shipping labels and refunds must be initiated through customer service.
What is Ruggable Refund Policy
Ruggable’s return policy allows for returns within 30 days of delivery. They will provide a prepaid shipping label for easy item return. The refund period is 5 business days and the refund method is the original payment method. Upon receipt, the item will be thoroughly inspected to ensure its prime condition, and if so, the return will be sent.
Ruggable charges a $25 processing fee per item returned. Return items undergo a thorough inspection and are not eligible for refunds if they are no longer sellable. They must be shipped in original packaging to prevent damage during transport. For further inquiries about partial refunds, contact the Customer Care Team.
Ruggable Return Policy Without a Receipt
You can make a return without a receipt. There is no need to provide a return receipt. To return an item at Ruggable, simply provide the shipping ZIP code and order number as the item is only available online. So you can also make a return without a receipt.
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Ruggable Holiday Return Policy
The extended holiday return policy allows customers to return and exchange items purchased from November 13, 2023, through January 1, 2024, until January 31, 2024.
To receive a full refund, the original item must be in new condition, without signs of wear, damage, or stains. Chairs must be disassembled completely and levity tables must be in their original packaging to prevent damage during transport.
Ruggable Gift Card Policy
Ruggable E-Gift Cards can be purchased on their website and can be used to purchase any product. They can be gifted to oneself, sent to friends via email or link, or printed out. Personal messages can be added and the gift date can be chosen. These cards are non-refundable and cannot be canceled or returned. Their E-Gift Cards are non-expired and can only be redeemed on the website.
What is Ruggable Order Cancellation Policy
Rugs are custom-made and processed after placing an order. They don’t offer order modifications, but they can accommodate cancellations if requested before shipping. To cancel an order, contact the Customer Care team at [email protected].
What is Ruggable Warranty Claim Policy
Ruggable offers a one-year limited warranty on its floor coverings and throw pillows, ensuring they are free of defects in materials and workmanship. If you encounter any issues, contact the team and they will try to resolve them, or offer a complimentary replacement.
The warranty is non-transferable and applies only to products sold on the Ruggable website. It is only valid when the products are used for their intended purpose and exhibit normal use. The warranty does not cover defects or damage resulting from improper care, negligence, accidents, abnormal use, or modifications.
The warranty coverage begins the day the product is delivered. To file a warranty claim, email [email protected] with at least three images of the rug or pillow and proof of original purchase on Ruggable.com. Additional images may be required depending on the defect’s nature.
ReaLife Machine Washable Area Rug Runner
Tie-Dyed Light Grey Indoor Shag Fuzzy Carpets for Girls Kids
Khalil Modern Berber Stripe Indoor Farmhouse Area-Rug
Ruggable Contact Details
You may call them at 1-877-331-4662 or email us at [email protected]. Please enter “Accessibility” in the subject line and provide a brief description of your suggestion or complaint. They take your feedback seriously.