Barnes and Noble Return Policy 2025 | Rules, Timelines & Exceptions
Barnes and Noble Return Policy provides its customers with an easy 30-day return timeframe from the date of delivery or purchase. You can return in-store and online purchases. You can return the purchases online or by visiting Barnes and Noble in-store.
The item should be in its original condition. The sealed and shrink-wrapped items must be unopened. The taxes paid during the purchase, along with the original price are refunded. You won’t get any refunds or exchanges without a receipt.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
Depends on Payment Method
Shipping FEE
Non-refundable
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Details of Barnes and Noble Returns:
| Information | Details |
| Website | Barnes and Noble |
| Return Period | 30 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | In-Store, By Mail |
| Customer Service Hours | 9:00 AM-9:00 PM Eastern Time |
| Phone Support | United States Customers: 1-800-843-2665 International Customers: 1-201-559-3882 |
| At Website |
Barnes and Noble Refund Policy:
You won’t be able to receive any refunds after 30 days. If you want a full refund, you must return your item within 30 days. The refund is generally made in the original payment form. If applicable, you will get a refund of the original price, including the taxes. The shipping fee is non-refundable. No refund would be made without a receipt. The refunds will be issued to you in the form of the payment you used while purchasing.
Barnes and Noble Exchange Policy:
The exchanges at Barnes and Noble must be made within a 30-day period. You can get an exchange for similar products. If you receive a defective product, you can exchange it for another one. If you want to exchange the product purchased from “Buy A, Get B Free”, you will get an exchange at the original cost or the lesser cost of that product. No exchange would be made without a receipt.
Conditions for Returns:
Barnes and Noble Gift Card Policy:
You can purchase eGift Cards and Physical Gift Cards at Barnes and Noble. Gift cards do not have an expiration date. If your card is lost or stolen, you will be reimbursed only for the amount that is remaining on the card. Call 1-800-THE-BOOK to get your lost or stolen Gift Card replaced.
The gift cards cannot be redeemed, nor will they be refunded for cash. The limit on Barnes and Noble Gift Cards is $2,000. If you purchase a gift card with your other purchase, your card will be delivered separately. You can get your Gift Card balance checked online, or you can contact us at 1-800-295-3029 or 1-888-PAPER-11.
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Barnes and Noble Return Policy Exceptions:
You have 14 days to return the NOOK Devices purchased online or at Barnes and Noble stores. You should have a receipt for the purchase. No refund will be issued to you if you send the return to the wrong return address. Shipping charges will not be refunded. If you purchased your NOOK Devices from other retailers, you must return them according to that retailer’s return policy. If you receive a defective NOOK, you can get an exchange for it by calling 1-800-843-2665.
Barnes and Noble Warranty Claim Policy:
Barnes and Noble provides a warranty for one years. You can get new items in replacement due to mechanical failures. No warranty will be provided on cosmetic damage, including scratches, rust, dents, and stains. The warranty is not limited to only this. Cancellation of the contract within 60 days will give you a full refund. You should call 1-800-843-2665 to obtain consent before receiving the replacement receipt.
What Products Barnes and Noble is offering?
Barnes and Noble offers products like:
Methods to Return Online Purchases at Barnes and Noble:
Mail Returns:
Barnes and Noble allows their customers to mail returns if they are not satisfied with their purchase. Customers can ship their items back to the Return Department. A pre-printed return label is provided with the address of the Return Department. The packing slip contains the information and instructions to make the return.
If you do not receive a packing slip with your order, you can print your shipping confirmation email, as some shipments do not come with packing slips. Pack your items securely in a box, including the packing slip, and write the order number on the outside. Your return and refund will not be processed until you include the shipping confirmation email or the packing slip.
You should send your returns to the following address:
Barnes and Noble Returns Department ORDER #: (Mention Your Order Number) 1 Barnes and Noble Way Monroe Township, NJ 08831
If you are sending a defective item back, please mention the items you were to receive. You will pay the shipping and handling fees, which are not refundable.
In-Store Returns:
To return your online purchases in-store, you should bring the packing slip or shipping confirmation email to the Barnes and Noble store. The return can be made to any Barnes and Noble store.
Methods to Return In-Store Purchases at Barnes and Noble:
If you are not satisfied with your purchase from stores, Barnes and Noble Return Policy allows you to return it to the stores. You can have a full refund if you return it within 30 days of purchase. You will be refunded for the applicable taxes as well. The items should be unopened and in their original condition. You must have a receipt when you come to the store for a return.
Barnes and Noble Delivery and Shipping Policy:
Barnes and Noble offer free shipping and delivery on a $40 purchase before taxes are applied. Gift Cards, Gift Certificates, Magazines, eBooks, Spark Notes, Quamut Charts, digital magazines, audiobooks, MP3s, PDF files, Barnes and Noble Membership, and unusually sized or overweight items are not eligible for free shipping. Your products will be delivered in 3-5 business days.
Most Recent SHOWPO RETURN POLICY
How to Return at Barnes and Noble without Receipt?
Barnes and Noble requires a receipt for any returns, refunds, or exchanges. You will not be permitted any refunds or exchanges without a receipt, packing slip, or shipping confirmation email.
Barnes and Noble Order Cancellation Policy:
There is a small window for your order’s cancellation or modification. However, there are a few items that you cannot cancel. To cancel your order, follow the steps below:
How to Return Damaged Items at Barnes and Noble?
You can return damaged or defective items to the Barnes and Noble warehouse. You can return your items by packing them in a box and returning them to the Return Department of Barnes and Noble. You should write down the names of the products that you were supposed to receive. However, for more information, you can call 1-800-843-2665.
Barnes and Noble Store Timings:
You can use the Store Locator on the official website to find the storehouse of the nearest store.
Customer Service Hours:
You can contact Customer Service from 9:00 AM-9:00 PM Eastern Time.
Barnes and Noble Contact Details:
Chat with the team or email them at their website, or you can contact them at 1-800-843-2665.
Social Media Handles
FAQs:
Can I return a book to Barnes & Noble without a receipt?
No, Barnes & Noble requires a receipt for all in-store returns. If you don’t have a receipt, you won’t be able to return the item.
What if I bought a NOOK and want to return it?
You can return NOOK devices within 14 days of purchase (for in-store buys) or 14 days after delivery (for online orders). Ensure you get a return authorization number before mailing your NOOK.
What happens if I return an item outside the return period?
If your return is past the allowed timeframe, Barnes & Noble cannot process the refund, and they will not send the item back to you.
Conclusion:
Barnes & Noble offers a customer-friendly return policy, allowing online and in-store returns within 30 days for most items. The process is straightforward, but it’s important to keep your receipts, return items in their original condition, and follow the return timeframes.
Certain products, such as digital content, gift cards, and opened shrink-wrapped items, cannot be returned, so it’s good to check the policy before making a purchase. If you bought a NOOK device, make sure to return it within 14 days, and always get a return authorization number if mailing it back.
