Barnes and Noble Return Policy

Barnes and Noble Return Policy 2024 | Important Things You Should Know

Barnes and Noble Return Policy provides its customers with an easy 30-day return timeframe from the date of delivery or purchase. You can return in-store and online purchases. You can return the purchases online or by visiting Barnes and Noble in-store.

The item should be in its original condition. The sealed and shrink-wrapped items must be unopened. The taxes paid during the purchase, along with the original price are refunded. You won’t get any refunds or exchanges without a receipt.

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Details of Barnes and Noble Returns:

WebsiteBarnes an Noble
Return Period30 Days
Refund Period7-10 Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsIn-Store, By Mail
Customer Service Hours9:00 AM-9:00 PM Eastern Time
Phone SupportUnited States Customers: 1-800-843-2665
International Customers: 1-201-559-3882
EmailAt Website

Barnes and Noble Refund Policy:

You won’t be able to receive any refunds after 30 days. If you want a full refund, you must return your item within 30 days. The refund is generally made in the original payment form. If applicable, you will get a refund of the original price, including the taxes. The shipping fee is non-refundable. No refund would be made without a receipt. The refunds will be issued to you in the form of the payment you used while purchasing.

  • If you made a purchase using PayPal, you will be refunded with a Barnes and Noble store credit or Gift Card.
  • If you return textbooks, you will get a refund in store credit.
  • If you return a product with a gift receipt, your refund will be issued to your eGift card if returned within 60 days.
  • You will be issued a store credit if the original purchase method is not available.
  • The shipping fee cannot be refunded.
Barnes and Noble Returns

Barnes and Noble Exchange Policy:

The exchanges at Barnes and Noble must be made within a 30-day period. You can get an exchange for similar products. If you receive a defective product, you can exchange it for another one. If you want to exchange the product purchased from “Buy A, Get B Free”, you will get an exchange at the original cost or the lesser cost of that product. No exchange would be made without a receipt.

Barnes and Noble Gift Card Policy:

You can purchase eGift Cards and Physical Gift Cards at Barnes and Noble. Gift cards do not have an expiration date. If your card is lost or stolen, you will be reimbursed only for the amount that is remaining on the card. Call 1-800-THE-BOOK to get your lost or stolen Gift Card replaced. 

The gift cards cannot be redeemed, nor will they be refunded for cash. The limit on Barnes and Noble Gift Cards is $2,000. If you purchase a gift card with your other purchase, your card will be delivered separately. You can get your Gift Card balance checked online, or you can contact us at 1-800-295-3029 or 1-888-PAPER-11.

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Barnes and Noble Return Policy Exceptions:

  • Returning NOOK Devices:

You have 14 days to return the NOOK Devices purchased online or at Barnes and Noble stores. You should have a receipt for the purchase. No refund will be issued to you if you send the return to the wrong return address. Shipping charges will not be refunded. If you purchased your NOOK Devices from other retailers, you must return them according to that retailer’s return policy. If you receive a defective NOOK, you can get an exchange for it by calling 1-800-843-2665.

  • Any sealed and shrink-wrapped product purchased cannot be returned or opened.
  • Magazines
  • Newspapers
  • Used Books
  • E-Books
  • Audiobooks
  • Digital Magazines
  • Gift Cards
  • Shipping Fees
  • Fifty or more copies of bulk orders cannot be returned.

Barnes and Noble Warranty Claim Policy:

Barnes and Noble provides a warranty for two years. You can get new items in replacement due to mechanical failures. No warranty will be provided on cosmetic damage, including scratches, rust, dents, and stains. The warranty is not limited to only this. Cancellation of the contract within 60 days will give you a full refund. You should call 1-800-843-2665 to obtain consent before receiving the replacement receipt.

What Products Barnes and Noble is offering?

Barnes and Noble offers products like:

  • Books
  • CDs
  • DVDs
  • Audiobooks
  • Electronics
  • Games
  • Toys
  • Vinyl records

Methods to Return Online Purchases at Barnes and Noble:

Mail Returns:

Barnes and Noble allows their customers to mail returns if they are not satisfied with their purchase. Customers can ship their items back to the Return Department. A pre-printed return label is provided with the address of the Return Department. The packing slip contains the information and instructions to make the return.

If you do not receive a packing slip with your order, you can print your shipping confirmation email, as some shipments do not come with packing slips. Pack your items securely in a box, including the packing slip, and write the order number on the outside. Your return and refund will not be processed until you include the shipping confirmation email or the packing slip.

 You should send your returns to the following address:

If you are sending a defective item back, please mention the items you were to receive. You will pay the shipping and handling fees, which are not refundable.

In-Store Returns:

To return your online purchases in-store, you should bring the packing slip or shipping confirmation email to the Barnes and Noble store. The return can be made to any Barnes and Noble store.

Methods to Return In-Store Purchases at Barnes and Noble:

If you are not satisfied with your purchase from stores, Barnes and Noble Return Policy allows you to return it to the stores. You can have a full refund if you return it within 30 days of purchase. You will be refunded for the applicable taxes as well. The items should be unopened and in their original condition. You must have a receipt when you come to the store for a return.

Barnes and Noble Delivery and Shipping Policy:

Barnes and Noble offer free shipping and delivery on a $40 purchase before taxes are applied. Gift Cards, Gift Certificates, Magazines, eBooks, Spark Notes, Quamut Charts, digital magazines, audiobooks, MP3s, PDF files, Barnes and Noble Membership, and unusually sized or overweight items are not eligible for free shipping. Your products will be delivered in 3-5 business days.


How to Return at Barnes and Noble without Receipt?

Barnes and Noble requires a receipt for any returns, refunds, or exchanges. You will not be permitted any refunds or exchanges without a receipt, packing slip, or shipping confirmation email.

Barnes and Noble Holiday Return Policy:

According to the extended holiday Barnes and Noble Return Policy, items purchased between November 17 and December 31 can be returned until the end of January, i.e., January 31.

Barnes and Noble Order Cancellation Policy:

There is a small window for your order’s cancellation or modification. However, there are a few items that you cannot cancel. To cancel your order, follow the steps below:

  • Click on the “My Account” page.
  • Enter your order number and email address in the Order History, then click “Find”.
  • Click the Cancel link if it appears as the status.
  • Select the few items you want to cancel and mention the reason for the return.
  • You will receive a confirmation email.

How to Return Damaged Items at Barnes and Noble?

You can return damaged or defective items to the Barnes and Noble warehouse. You can return your items by packing them in a box and returning them to the Return Department of Barnes and Noble. You should write down the names of the products that you were supposed to receive. However, for more information, you can call 1-800-843-2665.

Barnes and Noble Store Timings:

You can use the Store Locator on the official website to find the storehouse of the nearest store.

Customer Service Hours:

You can contact Customer Service from 9:00 AM-9:00 PM Eastern Time.

Barnes and Noble Contact Details:

Chat with the team or email them at their website, or you can contact them at 1-800-843-2665.

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According to Barnes and Noble Return Policy, you will receive a store credit or a gift card if you return it after 30 days.

You have 60 days to return the items purchased using the gift cards.

You must have a receipt to return, refund, or exchange your items at Barnes and Noble.

Barnes and Noble allows customers to rent books.

Your books should be worth $10.00 in order to sell them.

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