Allbirds Return Policy

Allbirds Return Policy 2024 | Easy Steps To Follow

Something is not right with your order? Want to return it back? Allbirds Return Policy allows returns, refunds and exchanges for their customers. You can return your merchandise back to Allbirds. You have 30 days as a return timeframe from the date of purchase or delivery to return or exchange your items to Allbirds.

It doesn’t matter if the items are used a little bit, Allbirds will still accept your return. You can return your merchandise to the store and also by visiting an Allbirds store location. Free returns are provided by Allbirds for in-store and online returns, except for outlet returns.


Details About Allbirds Returns

Return Period30 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsOnline, In-Store
Customer Support HoursMonday – Sunday: 5:00 AM – 5:00 PM PST
Phone SupportCall: 1-888-963-8944
Text: 1-814-251-9966
Email[email protected]

Allbirds Return Conditions

The following are the return conditions at Allbirds:

  • The items must have all of the labels intact.
  • The packaging of socks and underwear must be unopened.
  • Return items to the country you purchased them in.

Allbirds Return Policy Outlet Store

You can return your items to the Allbirds outlet stores within 30 days from the date of purchase or delivery. The returns must be made only at the outlet store locations. Full Price and Excess Styles have a return window of 30 days. Accessories must be unopened, unworn, and in the original packaging and must be returned within 30 days. Imperfect Styles, excluding the Tree Breezers, are considered final sales.

Allbirds Returns

Allbirds Refund Policy

If you want to receive a full refund for your merchandise, you must return it within the 30 days given return window. Refunds can be issued for online and in-store purchases. It may take up to 14 business days to refund your items as processing your refunds takes time. You will be notified by a confirmation email when Allbirds is ready to send you your refund.

Allbirds Gifts Exchange Policy

 Received a gift and didn’t like the color or style? Allbirds lets you exchange your gifts too. You have a 30 days exchange window to exchange your gifts at Allbirds. To return your gifts, you need to head to Allbird’s website and head to the top to return your gifts for free. All you need is the order number mentioned on the shipping label or at the back of the gift note if you have one.


Allbirds Return Policy Exceptions

The following is the return exceptions at Allbirds:

  • Final Sale Items 
  • Gift Cards
  • Insoles
  • Sock Bundles
  • TrinoXO Face Masks

Methods to Return at Allbirds

The following are Allbird’s return methods for their customers for easy and flexible returns.

Online Returns

Follow the given steps to make a return for Allbirds items via mail:

  • Head to Allbird’s official website.
  • Go to the Returns and Exchanged section.
  • You must enter your order number, email address, and shipping ZIP code.
  • Click on “Start Your Return”.
  • Select the items you want to return and provide the required information.
  • Print the prepaid return shipping label.
  • Pack your items securely in a package.
  • Drop off your package at the nearest courier location.

In-Store Returns

You can use the Our Stores option on the Allbirds website to find the nearest store. You can return your items to an Allbirds store within 30 days of their purchase date as per Allbirds Return Policy timeframe. Pack your items and take them to the store. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process.


Allbirds Delivery and Shipping Policy

The standard shipping fee is waived if your costs are more than $75 or above. The following are the shipping and delivery methods provided by Allbirds:

  • The Standard Shipping costs $5 and takes around 5-8 business days to arrive at your desired location.
  • The Expedited Shipping costs start at $16 and take 2 business days to arrive at your desired location.
  • The Expedited Shipping costs start at $25 and take a business day to arrive at your desired location.
  • The Express Shipping costs $6 and takes around 3-5 business days to arrive at your desired location.

Allbirds Gift Card Policy

Allbirds provides physical gift cards and digital gift cards. You can purchase the gift cards from Allbird’s official website. Gift cards are considered final sale items. You can load your card with the amount between $25 and $500. Allbirds gift cards never expire. You can use the gift cards only in the country from where they are purchased. Digital gift cards are delivered instantly to your email.

Allbirds Order Cancellation Policy

You can contact the Allbirds customer service team at [email protected] if you want to cancel your placed order. Allbirds will try to help you, but the cancellation is not guaranteed. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Store Timings

You can go to the Our Stores option on the Allbirds website to learn about the store hours and location of the nearest Allbirds store to you.

Allbirds Customer Service Hours

You can contact the Allbirds Customer Service team from 5:00 AM to 5:00 PM PST, Monday to Sunday.

Contact Details

You can contact the Allbirds Customer Service team by phone by texting them at 1-814-251-9966 or calling them at 1-888-963-8944.

Social Media Handles


You have only 30 days at Allbirds to return, refund, or exchange your merchandise.

Your refund will be issued within 14 business days after your returned items are processed at Allbirds warehouse.

Yes, you can return an Allbirds in-store purchase online via mail. Go to their webpage’s returns and exchanges section and start your return.

According to Allbirds Return Policy, sock bundles are considered final sale items and are unacceptable for return or exchange.

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