Ace Hardware Return Policy

Ace Hardware Return Policy [Detailed] 2024 | Refund & Exchange

Ace Hardware Corporation is an American cooperative of hardware retailers headquartered in Oak Brook, Illinois. It is the world’s most significant hardware and non-grocery American retail cooperative. They sell power equipment and tools, cooking essentials, shelves, paint, and other hardware items.

For those unsatisfied with the hardware they bought, Ace Hardware Return Policy provides a facility to return those products. The return can be made by simply following some quick and easy steps.

What is the Ace Hardware Return Policy?

Ace Hardware return policy offers 30 days to return or exchange the purchased items. Items should be in their original condition for their return. Ace Hardware will not take back any used item. There are some terms and conditions, following which you can return your items. Please remember that if it’s been more than 30 days since your purchase, contact the company directly.

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Details of Ace Hardware Returns:

WebsiteAce Hardware
Return Policy Days30 days
Exchange Policy Days60 days
RequirementsReceipt, photo ID, unused items, packaging labels
MediumsOnline, In-store
Customer Care Service1-888-827-4223
Representatives AvailableMon-Sun 7:00 AM – 7:00 PM (CT)
EmailEmail or chat at their website

Steps to Start Processing Ace Hardware Return:

If you are to return your purchased hardware, it can be returned online or in-store. To return the item, visit the retail store that is nearest to you. Ace Hardware prefers that you return the product to its retail store. If there is no retail store near you, call customer care at 888-827-4223.

The cost of shipping and handling the product will be paid by you if you do not return it at the retail shop, unless the item you received is defective, damaged, or incorrect. You will get the refund in your original method of payment. You will be given credit via the gift card if the original payment method isn’t available. It takes up to 3–5 business days to issue the refund.

Ace Hardware Returns


Ace Hardware Return Policy offers to return the purchased item to an Ace Hardware retail store, follow the steps below:

  • Locate the nearest store from where you live through their website.
  • Bring the purchased item to the store with its original packaging.
  • Make sure to bring the original slips of billing and photo ID for the return.
  • The product should be in its original packaging and unused.
  • The company will accept the return if the product’s condition is valid.


Ace Hardware Return Policy provides

  • Open Ace Hardware’s website and log in to the account.
  • Select the products that you want to return.
  • Enter a reason for returning the product; the reason for returning the product should be valid.
  • The product should be in its initial packaging.
  • Attach the return label to the product.
  • Please mail it to the retail store address or the shipping carrier of your choice.

Ace Hardware Return Exceptions:

The exceptions mentioned in Ace Hardware’s policy include that:

  • There would be no return for the items purchased with gif cards.
  • Fuel-powered items (such as grills, mowers, blowers, tillers, string trimmers, tractors, generators, snow blowers, chainsaws, and all other gas-powered equipment) can only be returned within 30 days if they’re not used. If the fuel is put inside the item, it cannot be returned at any cost.
  • There will be no returns will be on clearance or final sale items.
  • Any dangerous items, such as flammable liquids or gasses, should only be returned to Ace Hardware’s retail store.
  • There’s no return for paints, even in the case of exchanging colors.

Ace Hardware Exchange Policy:

According to the exchange policy, the purchased products can be exchanged online and in-store. You can exchange the items within 60 days of the purchase date. To exchange it online, follow the return process and place a new order. 

If you want to exchange via retail store, you must take your product with its original packaging and receipts. Your photo ID might also be required. If the store approves of the exchange, then you can exchange it for any of the other products you want to have. Ensure the product to be exchanged is not used or in its original packaging.  

Re-stocking Fees of Ace Hardware

 According to Ace Hardware Return Policy, the re-stocking fee at a local Ace Hardware retail store is 15%, or a minimum of $20, for a product that is not damaged or defective but is given to returning after assembling.

Also Visit Vuori Return Policy

Ace Hardware Installation Services:

Ace Hardware also provides installation services. Ace offers half-day and full-day packages for everything from home enhancements to simple installations and upgrades. Ace’s multi-skilled staff will help you with the assigned work and tasks. A 2-hour package is also available. 

Some services are:

  • 4 to 8 hours of expert handyman tasks
  • Appointments available in the morning or afternoon
  • Employees who are multi-skilled craftsmen rather than subcontractors
  • The quality is assured for one year.

Ace Hardware Warranty Claims:

Items that are sold by Ace Hardware come with a warranty. However, for additional information, don’t hesitate to contact the manufacturer of a specific product.

Ace Hardware Receipt Requirements:

You must bring your billing receipts, photo ID, and packaging slips if you return your product at the retail store of Ace Hardware. If you wish to return it online via shipping carriers, attach your receipts alongside your return label.

Similar To This Home Depot Return Policy

Ace Hardware Damage Claims:

Return the item(s) to the same store from which it was delivered or assembled if you want to return a delivered or assembled item that Ace Hardware incorrectly completed (for example, the wrong color, model, or item) or if the item is damaged or defective. Contact Customer Care immediately by calling 888-827-4223, and have your order number available when you call. You will be refunded the purchase price, as well as any relevant transportation and assembly fees, by the company.

Ace Hardware Gift Returns:

If you used Ace Rewards to pay for your transaction, the reward value or coupon is forfeited upon merchandise return. If the initial payment method is not accessible, the company will credit the account with a gift credit. Gift cards are not returnable in any condition.

Social Media Handles:


You will pay a $15 shipping fee if the product is not damaged. The initial delivery charge, if appropriate, will not be reimbursed.

Ace Hardware may take 3-5 business days to issue a refund. Although it may take 7–10 days to appear on your credit information.

Yes, you can return an item after 30 days. However, you will receive the refund in the form of store credit.

You will need the original packaging, product guidelines, components, accessories, and receipts.

Even if you purchased it online, Ace suggests returning it to one of their stores. They will reimburse the purchase price but not the cost of shipment, handling, or other fees, such as delivery.

Yes, you can return any item at the Ace Hardware store.

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