TJ Maxx Return Policy

TJ Maxx Return Policy 2024 | Returns Without Receipt Easily

TJ Maxx Return Policy is made to give top priority to their customers by providing 30 days timeframe, if you are not satisfied with the purchase then TJ Maxx offers a relaxed and user-friendly return policy. You are allowed to return their product at TJ Maxx if for whatever reason, you are not happy with the purchase. You may return your in-store return within 30 days of purchase.

In case of online return, you have 40 days to return your product at TJ Maxx. The merchandise must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at TJ Maxx.

Details of TJ Maxx Returns:

Information Details 
Website TJ Maxx 
Return method In-store & Online
Return period30 days (In-store return)
40 days (Online Return)
Exchange methodIn-store 
Refund period10-14 business days
Contact 1-800-926-6299

TJ Maxx Holiday Return Policy:

TJ Maxx extends its return window during the holiday season for their customers. If you made a purchase between 15th October and 24th December then you may be returned through 23rd January.  Normal return policy would apply after 25th December.

TJ Maxx Returns

TJ Maxx Return Method:

TJ Maxx gives you two ways to return their product:

  • In-store Return
  • Online Return

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In-Store Return to TJ Maxx:

If you purchased a product from a store then it can only be returned to the local store. You just have to provide the merchandise in its original condition at the store to make a return. You have 30 days to make the in-store return. You just need to bring back your product along with a receipt.

Visit TJ Maxx help desk, they will check the product and receipt for eligibility. If you want to return a product that you purchased online then you need to show a shipping label or confirmation email. If your product complies with TJ Maxx return policy, then they will issue your refund immediately.

Online Returns to TJ Maxx:

You have 40 days to return your product, make sure to check your product before you send it back. Your product must be reached at TJ Maxx retail store or warehouse within 40 days of purchase otherwise you will get store credit only. You need to fill the return form completely.

Pack the item in its original packaging along with a receipt and all the required documents. Affix the return label form on the top of the package. Drop off your package at the shipping carrier stated on the return label. You have to pay a $9.99 shipping fee to return your product by mail. You can bring your online purchase to the TJ Maxx store near you to avoid return shipping and other handling charges. TJ Maxx does not accept the item that is used, unsellable condition or worn.

TJ Maxx Return Exceptions:

  • The product you purchased from the store cannot be returned via mail.
  • You may return your long occasion gown via mail. In-store return of those products would not be accepted.
  • You will get store credit if you return the product that you purchased with a gift card.
  • Jewelry items cannot be exchanged.
  • Gifts cards are not eligible to return.
  • Handbags over $499 are not accepted for in-store return.
  • TJ Maxx does not accept the return of damaged, used, worn and those in unsellable condition.
  • Beauty products cannot be returned.
  • Items over $1000 are not eligible for in-store return.

TJ Maxx Exchange Policy:

 TJ Maxx only provides an exchange facility by visiting the store. Exchanges are not available for online returns or return via mail due to ever-changing inventory. If you want to exchange your product, you may visit the store within 30 days of purchase. The product must fulfill the TJ Maxx return policy’s terms and conditions. Your exchange request can be canceled if you want to exchange damaged products unless it is received by the company.

TJ Maxx Credit Cards:

TJ Maxx offers two types of credit card i.e.

  • TJX Reward credit card
  • TJX Rewards platinum MasterCard

TJ Maxx credit cards are for you if you frequently use TJ Maxx, Marshalls, home Goods and Sierra for shopping. If you have any one of the cards you will get 5x points on every dollar you spend.

  • You will have to pay an interest rate of 29.42% for TJX Rewards platinum MasterCard, if you fail to maintain monthly balance.
  • You will have to pay an interest rate of 27.42% for TJX Rewards Credit Card, if you fail to maintain monthly balance.

TJ Maxx Refund Policy:

As per TJ Maxx Return Policy, if you are not happy with the purchase you are allowed to request for a refund. Refunds will be issued in the form of the original payment method you used initially. After we have received the product then inspect your product whether it is eligible for return or not then your credit will be issued to your bank. You will receive a confirmation email.

Your refund will be credited to your account within 10-14 business days for returns via mail. If you make a return at a store then your refund will be issued immediately, but it may take a few days until your bank posts the refund back to your account.

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TJ Maxx Return Policy Without Receipt:

TJ Maxx allows you to return your product without a receipt but you won’t get cashback. You need to bring back your product with the valid ID proof which is issued by the government. If you fail to submit the receipt they will ask you to show ID proof. TJ Maxx issues your refund in the form of merchandise credit. The amount of credit will be equal to the current price of the returned product, it doesn’t matter what you paid at the time of purchase.

TJ Maxx Store Timings:

The store hours of TJ Maxx in the United States of America (USA) in following hours.

DayStore Hours
Monday9:30 AM to 9:30 PM
Tuesday9:30 AM to 9:30 PM
Wednesday9:30 AM to 9:30 PM
Thursday9:30 AM to 9:30 PM
Friday9:30 AM to 9:30 PM
Saturday9:30 AM to 9:30 PM
Sunday10:00 AM to 8:00 PM

TJ Maxx Contact Details:

You can call at 1-800-926-6299 for in-store inquiries and 1-833-888-0776 for online inquiries. Email at [email protected] .

TJ Maxx Customer Service Hours:

The calling customer service hours are from 9:00 AM to 5:00 PM from Monday to Friday. You can send an email, we will respond to you within 24 hours.

TJ Maxx Social Media Handles:


TJ Maxx has a very generous return policy, for in-store return you have 30 days to make a return. While if you want to return via mail then you are allowed to make a return within 40 days of purchase.

You may get your refund within 10 business bays in the original payment method you used initially.

Yes, you can make your return at TJ Maxx without a receipt but you won’t get cashback.

Yes, you can make your return after 30 days but you will be able to get a store credit for the lowest selling price of the product in history.

 No, TJ Maxx does not allow you to exchange your product via mail because of the ever-changing inventory.

Yes, you can return the opened product to TJ Maxx but it must be in its original and resalable condition.

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