Returning an item can be disappointing sometimes that is why Showpo has made the process easier for you. Showpo allows you to return your items in case of a change of mind and get a store credit or a refund.
The return request must be made by using the returns portal. You must make the return request within 7 days of delivery for a refund. You can also return your item within 21 days of delivery for store credit. You will be required to provide satisfactory proof of purchase if requested from Showpo.
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Details of Showpo Returns
|Original Payment Method, Store Credit
Customer Returns for U.S and Canada
You can return your items within 21 days from the date of delivery and get a refund in the form of store credit. You also have the option to return your products within 7 days from the delivery date to receive a refund for the original payment.
You need to pay $15.95 for the return shipping label fee. The label will be emailed to you shortly. All items must be returned to unworn and original conditions with all the tags intact. Showpo will not be responsible for refunding the taxes and duties for Canada.
Customer Returns Outside of the U.S and Canada
You can return your items within 21 days from the date of delivery and get a refund in the form of store credit. All items must be returned to unworn and original conditions with all the tags intact. Showpo does not offer prepaid return labels outside the U.S. and Canada.
Showpo Refund Policy
You can receive a refund in either 110% store credit in 21 days or the original payment method within 7 days of delivery. It can take 48 hours to issue your refund to store credit or refund. You will receive a confirmation email when the credit is ready to use.
Showpo Exchange Policy
Showpo does not offer traditional exchanges. However, the best way is to return your item as normal. Your refund will be processed once it is received at the warehouse. You will receive a refund as a store credit or in the original payment method. After that, you can reorder the item or size providing the items are in stock. If you want to reorder the items ASAP, you should opt for store credit as you will receive them in your account immediately after it is approved by the returns team.
Conditions of Showpo Return Policy
The following are the return conditions:
Showpo Return Exceptions
The following are the return exceptions:
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Follow the given steps to return items via mail:
Showpo Delivery and Shipping Policy
The following are the shipping and delivery methods:
Showpo Gift Card Policy
Showpo E-gift cards are emailed to you instantly after purchase. You can purchase the E-gift cards for between $20-AUD 250. Showpo gift cards are valid for three years. You can only use the e-gift card on the site it was purchased from (AU/NZ/US/EU). Showpo gift cards are non-refundable.
How to Return at Showpo without Receipt?
You must have a valid proof of purchase to return your items that you purchased online. You cannot return your items or receive a refund for the items if you do not have acceptable proof of purchase.
Order Cancellation Policy
If you have placed your order and it has not been shipped out, Showpo might be able to cancel your order. You need to inform customer service support to cancel your order as soon as possible so it can be canceled before it is shipped out. If it is shipped out already, it cannot be canceled.
However, if you were unable to cancel your order, you can return your items from the returns portal. You can follow the return guidelines mentioned in this article and start your return process once you receive the item.
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Showpo Return Policy for Faulty Items
If your item is faulty or defective, you need to book a return through the Return Portal and select ‘Faulty’ as the reason. You need to upload clear images of the defects or damages. When it is verified that your item has a confirmed defect, you will be provided with a refund or online store credit.
The customers will be required to return or dispose of the defective item under different circumstances. If the item is not available in stock, Showpo will not be able to offer you a replacement or a refund.
Showpo Contact Details
You can contact the Customer Service team on their website through live chat 24/7 or you can send an email to [email protected] and get a response within 24-48 hours.