Lulus Return Policy

Lulus Return Policy 2024 | Returns without Label

Lulus Return Policy allows customers to return their merchandise within 30 days of delivery or invoice date. To receive free product delivery, ensure to return them within 10 days of invoice creation.

If you forget or don’t want free delivery, you can return your product within 30 days of the invoice date, with Lulus deducting $7 as a return fee. The Lulus return request can be submitted online. To submit a successful return request, you must meet all the conditions set by Lulus.

Lulus Holiday Return Policy

Lulus, like many top retailers, has modified return policies during the holiday season. The Lulus holiday return policy offers an extended period from October 15 to December 15 for customers to return their purchased products.

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During this period, customers can return a purchased product for store credit. Customers can extend their item return period by January 15th, but they must contact Lulus customer care service to do so.

Details of Lulus Returns

Information Details 
Website Lulus 
Return time 30 days
Return medium Online 
Exchange Available
Refund method Original mode of payment

Lulus Return Method

Lulus is an online retailer, so you cannot return merchandise at a local store. Lulus offers two return options: without a return label or with a return label, both explained in simple steps. 

Return with a label

A return label is a company-provided authorization slip that details the product details and the return address. Online purchases offer both returns and exchange options, unlike offline purchases which can only be returned to the local store.

  • To access your Lulus account, log in using your email or lookup order by visiting the returns section.
  • The next section requires the user to input the necessary information and retrieve the return label.
  • Once you receive the return label, please remove any previous shipping labels or information that remains on the return packaging.
  • The process involves printing out the return label and attaching it to your return package.
  • You can conveniently drop off your package at your preferred courier, either USPS or UPS.
  • Keep your shipping receipt until you receive a refund.
Lulus Returns

Return without a Label

Lulus offers the option to return purchased items without a return label, following the following steps:

  • As a guest user, you can access this site using your email ID and order number.
  • If you already have an account, you can access it by using your email ID and password.
  • To initiate a return on the website, navigate to the Account section and select the ‘Initiate a Return’ tab from the drop-down menu.
  • Place packaging slips inside the package, write down your order number, and return the item using a postal service to the provided address.

Address Returns
2336 Park Ave
Chico, CA 95928

What is Lulus Refund Policy?

Refunds can be offered through the original payment method or through Lulus online credit. You cannot request a refund through an alternate account or a different payment method. If you opt for an online credit refund, you will receive an additional $5 in Lulu credit. The refund period is 10 days, and the refund method is either the original form of payment or store credit.

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The refund will only be issued once the return processing is complete. The processing process involves a thorough inspection of your return. The Lulus return policy states that refunds will be denied if the item is not in its original condition. The return shipment may take up to 10 business days to arrive at Lulu’s warehouse. Once the refund is processed, you will receive a confirmation email from the brand.

For purchases made using a credit or debit card, a refund will be issued within 7-10 days, with the original payment credited to the card. Lulus offers a $5 online credit for refunds, with conditions including not applying to late returns and receiving one bonus credit for every new order.

Keep in Mind

Shipping and handling costs are not refundable.

Lulus Return Conditions

  • Lulus offers a 30-day easy return policy for most of its products, with some items having a pre-conditioned return policy.
  • When returning a product, ensure it is unworn, unwashed, and with the hygienic liner and tags intact.
  • The store will not accept returns if you have used perfume, deodorant, or any product signs.
  • Shoes are not eligible for return due to damage to the box, and must be returned in their original packaging, covered with a shipping box.

Lulus Exchange Policy

The Lulus return policy allows for an exchange of the same item in a different size within 30 days of purchase, and if an exchange is initiated within 10 days, Lulus will not charge any additional fees. Before requesting an exchange, it is crucial to be aware of the provided points.

Your order will not be eligible for an exchange if you choose Klarna or Afterpay as your payment method. Lulu allows one item exchange per person, with customer care service available for a second exchange. Damaged items cannot be exchanged, and exchanges are limited to USA addresses, not outside the country.

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Lulus does not accept final sale items under $25 for exchanges. They will refund costs if a new item is charged unintentionally. Exchanges initiated after 10 days of delivery are chargeable. The exchange policy is 30 days long and can be done online.

Lulus Gift Card Policy

Visit Lulus Gift Card page to purchase a virtual gift card. The recipient will receive the card via email, which may take up to 24 hours to release. All purchases are virtual, and no physical gift cards are mailed. Physical gift cards can be found at participating partners. International shipping is not supported.

Lulus will no longer allow customers shipping to addresses outside the United States to use online credit at checkout after February 7, 2023. The localization partner is currently unable to support online credits as payment. Customers shipping outside the United States (US) after February 7, 2023, must contact customer service for assistance in applying the credit to their order. They can only apply the credit themselves if the order is shipping within the US.

Lulus Cancellation Policy

To cancel an order while it’s still pending in our system, enter your information and select the desired order. The order number can be found in your confirmation email. Once the order begins processing, it is not eligible for cancellation or adjustment.

For changes like sizing or shipping address changes, cancel and place a new order as long as it’s still eligible. If you see a current pending charge, it will fall off within 48 hours as we do not collect payment until the order ships.

Exceptions of Lulus Return Policy

  • Items like makeup, deodorant, perfume, animal hair, dander etc. may not be eligible for return.
  • Handbags or purses with dust bags must be returned with original dust bag.
  • Beauty products must be returned unused and in original form.
  • Shoes must be returned with shoebox included and original shape.
  • Gift cards cannot be returned or refunded.
  • Final sale items are not eligible for return.

Lulus Social Media


Does Lulus offer free returns?

Lulus Return Policy offers
• Free shipping on returns initiated within 10 days of delivery.
• $7 shipping fee required after 10 days.

How can I contact Lulus?

To contact them, you can chat at 1(530) 203-6882, text, call 1-866-918-5858, or email at [email protected].

In how many days can i get a refund from Lulus?

A refund will be issued after the return is processed, which may take 7-10 business days after it is received at Lulus’ warehouse.

Can I return used products at Lulus?

The product must be in brand new condition, and a washed Lulus apparel cannot be returned.

Can I return damaged products?

Damaged items are not eligible for returns, but if the purchase was damaged upon arrival, it may be different. To address this, contact the retailer’s customer service for assistance, as returns are not eligible if the damage was not caused yourself.

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