Wayfair Return Policy

Wayfair Return Policy 2023 | 100-Night Free Trial

Wayfair is happy to accept returns from customers within the 30-day window, as per Wayfair Return Policy. To return the item, you must have proof of purchase and the item to be returned in its best condition.

It sometimes happens that customers change their minds after purchasing an item because they don’t like it or the product is not according to their needs. If such a case happens to you when you purchase from Wayfair, you can return, refund, or exchange your items.

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Details of Wayfair Returns:

InformationDetails
WebsiteWayfair
Return Period30 Days
Refund Period5-7 Days or 2 Weeks
Refund MethodOriginal Payment Method, Store or Gift Credit
Exchange Period30 Days
Return MediumsOnline, In-Store
Shopping AssistanceMonday-Friday: 8:00 AM-Midnight
Saturday: 8:00 AM-8:00 PM
Sunday: 9:00 AM- 6:00 PM
Phone Support844-413-0849
Customer ServiceMonday-Friday: 8:00 AM-Midnight
Saturday: 8:00 AM-8:00 PM
Sunday: 9:00 AM- 6:00 PM

Wayfair Return Conditions:

There are a few conditions you need to follow to return the item to Wayfair:

  • The item must be in its original and undamaged form.
  • If you received the items in disassembled form, you must return them in disassembled form.
  • Original packaging is recommended for returns. However, if your original package is too damaged, you must return it in a similar box which should be no longer than 108 inches.

Mattress Return Policy:

You are given a 100-night free trial for every mattress you purchase. If you are still dissatisfied with the mattress, you can return it to Wayfair. Wayfair Return Policy excludes Mattress Toppers, Air Mattresses, Crib Mattresses, and Open Box Mattresses.

Wayfair Refund Policy:

You will only be able to receive refunds if you return the items within 30 days. The refunds generally take 5-7 days to a maximum of two weeks to be issued. You can receive your refund in the original payment method, gift card, or in-store credit, which never expires.

Gift Card and Store Credit: It takes one business day to issue the refund after Wayfair receives the notification of items arriving at the Returns Center or having been returned to the store.

Credit Cards: It might take 5-7 days or up to 2 weeks for the refund to be issued to your account after Wayfair receives the notification of items arriving at the Returns Center or having been returned to the store.

Other Methods: It might take two weeks for refunds to get issued. You will get a corporate check for cash purchases.

Wayfair Exchange Policy:

If you are unsatisfied with the color, size, or item, you can exchange it within 30 days. You have two options by which you can exchange the items from Wayfair. You can exchange the item before returning it, you will be credited after the Wayfair warehouse receives it, or you can follow the exchange procedure as usual for any item.

Wayfair Return Policy Exceptions:

The following are the exceptions for return at Wayfair:

  • Open Box Items
  • Gift cards
  • Personalized items
  • Clearance items
  • Live plants
  • Swatches
  • Bundled items at discounted rates
  • Items marked “Non-Returnable” on the sale page

Wayfair Warranty Claim Policy:

You can request your warranty claim to the protection plan providers on their app, website or through contact numbers given on the protection plan certificate. Warrantech, Allstate, and Uniters provide protection plans for your items. You do not have to pay for any deductible. If your item also had the manufacturer’s warranty, the protection plans start the day the manufacturer’s warranty expires.

Methods to Return at Wayfair:

Wayfair provides two return methods, i.e. online and in-store returns, for the ease of their customers.

Wayfair Return Policy Online:

To return the items online, you have to follow the given steps:

  • Head to Wayfair’s official website and go to the My Orders section on My Account. Select the item(s) you want to return.
  • Fill out the form, including the returns and refund method.
  • You will get a confirmation email, including the shipping label. Print the label.
  • Pack your package in the original box as recommended, but if it’s unavailable or damaged, you can use a box of a similar size.
  • Please bring the package to the drop-off location. You can also use FedEx services to pick up the package.
  • For fragile or heavy items, you can contact Wayfair customer service and schedule a pick-up at your convenience.
  • You will be issued a refund once your items reach the Return Center.

Wayfair In-Store Return Policy:

You have 30 days to return the items in-store. Please bring your items to the store they were purchased from. Make sure to bring the original receipt and the original packaging. You will be issued refunds upon receipt at the Return Center.

Wayfair Gift Card Policy:

Wayfair offers eGift cards, printable gift cards, physical gift cards, and corporate gift cards. The Wayfair Gift Cards do not expire. These Gift Cards can be used all over the US. You can redeem them from $25-$500. You have the option to choose between eGifts or plastic cards and add any amount to them.

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Wayfair Delivery and Shipping Policy:

Wayfair provides safe and fast delivery and shipping services for its customers. Every order above $35 has free shipping. A standard shipping rate of $4.99 is applied to orders below $35. For Large Items,

  • The shipping cost Outside Your Front Door is free.
  • The shipping cost Inside Your Entryway is free.
  • The shipping cost for Outdoor Area of Choice is $49.99.
  • The shipping cost for Room of Your Choice is $49.99.
  • The White Glove Delivery & Assembly costs $149.99.

Wayfair Return Policy without Receipt:

To return an item at Wayfair, it must be in its original form, in pristine condition, and you must have an original receipt.

Wayfair Return Policy on Holiday:

Per the Holiday Return Policy of Wayfair, the return date for items purchased between November 1 and December 31 is January 31.

Large Appliance Return Policy:

You can return the large appliances within 30 days if you haven’t installed them. They must be returned in their original packaging. You will sometimes be asked to pay the manufacturer’s restocking fee. Once you install your appliance, it will not be accepted for return.

Wayfair Order Cancellation Policy:

You can cancel your order before it is sent out for shipping. Cancellation requests are not guaranteed sometimes as Wayfair will not allow to cancel it once it reaches the shipment stage. If you cannot cancel your shipment, you can always request a return for the item once it is delivered.

Wayfair Faulty Returns Policy:

You have 30 days to return your faulty or wrong items at Wayfair. You will be required to send some photos so the Service Team can look through your damaged item and provide a resolution for it.

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Tips for Making Returns at Wayfair:

Keep in mind the given tips to make returns at Wayfair:

  • You have 30 days time period to make a return.
  • Item must be in original and pristine condition.
  • You will be issued a refund in the original form of payment.
  • You must pay the shipping fee if you want to return or exchange items.

Wayfair Customer Service Hours:

The customer service hours and live chat hours of Wayfair are available in the following.

ServiceHours
Customer ServiceMonday to Friday, 8:00 AM – Midnight (ET)
Live ChatMonday to Friday, 8:00 AM – Midnight (ET)

Wayfair Contact Details:

You can contact Wayfair Customer Service at 844-413-0849 or live chat at their website.

Wayfair Social Media Handles:

FAQs:

Wayfair only allows returns for the items within 30 days. Your items won’t be eligible for return after 30 days.

If you want to return or exchange any item to Wayfair, you must pay the shipping fee, or it will be deducted from your refund.

You can cancel your return before dropping the item off at a courier service.

It might take 5-7 business days or two weeks for refunds to be issued.

The items purchased from Wayfair must be returned to Wayfair.

The only possibility for an open-box return is that you received a damaged item. Otherwise, your items will be rejected.

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