HomeGoods Return Policy

HomeGoods Return Policy [Guaranteed] 2024 | Complete Process and Tips

HomeGoods is a home furnishings store under a brand called TJX, situated in the US, and its headquarters is in Framingham, Massachusetts. HomeGoods sells furniture, cooking products, linens, art, and other home accessories. HomeGoods Return Policy offers for both store purchases and online purchases.


Return Peried

30 Days


Exchange Time

30 Days


Refund Peried

30 Days


Return Shipping


According to the return policy of HomeGoods, you can return the products within 30 days of purchase. It can be returned online, via mail, or in-store. However, the return policy may not be acceptable for some products.

If you return the products by mail, the store will deduct a total of $14.99 from your refund or store credit, and they will be shipped off to the shipping carrier mentioned on the shipping label.

Details of HomeGoods Returns:

Return Policy Days30 days
Exchange Policy Days30 days
RequirementsReceipt or confirmation email, unused item, government-issued ID card
MediumsOnline, via mail, in-store 
In-Store Inquiries+1-800-888-0776
Online Inquiries+1-833-888-0776
Operation HoursMon – Fri: 9 AM – 6 PM EST

Refunds at HomeGoods:

As per the policy,

  • If a customer uses their credit/debit card during the purchase, the payment will refund to the account.
  • Purchased items refunded at stores will refund in cash.
  • Items purchased or returned with a gift card will only refund by store credit.
  • The check purchases will return via cash.
  • Items returned with or without receipt after 30 days will refund by store credit. 
  • The items purchased with PayPal via mail will be refunded to the account, while the items returned in-store can be reimbursed by store credit.
HomeGoods Returns

HomeGoods Return Process and Guideline:

HomeGoods products can be returned online, via mail, or in-store, with or without a receipt. But the way it gets refunded will be different. If you want to return the unsatisfied products, do it within 30 days.

HomeGoods accepts receipts and packaging slips, which is also considered a receipt. Returns can be made with a shipping confirmation email or the packaging slip. Gift cards are not eligible for returns.

HomeGoods Return Policy for Store Purchases:

If you want a product different from your needs, you can return it at the HomeGoods store within 30 days. First, ensure the product is in its original form and unused. If it’s valid for return, you can take it to the nearest store where you live.

The staff will not accept the product which has been used or is in an unsellable condition. Show the team the receipts or confirmation email you received for the return of the purchased product. 

 If you don’t have the original receipt, you can still return the product. All you’d have to do is to show your government-issued ID card, signature, and address. After confirming, your refund will be processed.

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HomeGoods Return Policy for Online Shopping:

Via mail

HomeGoods give their customers an option to return their products online by using mail. Locate the shipping label provided by the company. Pack the purchased items in their original packaging and form. Attach the item’s receipt or the initial confirmation email. Drop the package at the shipping site.

A total deduction of $14.99 will be made from your refund or store credit as a shipping fee. To avoid the shipping fee, you can return it at the nearest store. Remember, if the product reaches the warehouse in 40 days, they will accept the returns. 

Via website

Click the ‘Checkout’ button after choosing and adding items to your shopping bag.

You may join now if you already have an online account with You can make one or check out as a guest if you do not have an account.

Fill in your billing and payment details, ensuring they correspond to the credit card you intend to use. Recheck your information and purchase details before clicking the ‘Place My Order’ button to submit your order.

When you click “Submit” on the website, a request will be sent to your chosen payment method. HomeGoods will not deduct funds from your credit card until your package has shipped. Your order cannot be cancelled or changed once it has been placed.

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Timeframe for HomeGoods Return:

If you want to return the ordered or purchased product, return it within 30 days of collecting or buying it.

  • Credit and Debit card purchases take ten days for a refund.
  • If a customer uses checks to purchase the product, it will take refunding time of 10 days.
  • Products bought by store credits will be returned immediately as store credits.
  • Items purchased by cash in-store will also be refunded in cash immediately.

HomeGoods Order Lost:

It can be frustrating when you do not receive your ordered items. Check your mailbox for the confirmation of delivery. Please get in touch with HomeGoods via their contact number +1-833-888-0776. If the shipping carrier loses the shipment, let HomeGoods know if you’d like a refund or would like to re-order.

HomeGoods Exchange Policy:

You can only exchange the items within 30 days of purchasing them. According to the exchange policy:

  • The item should not be damaged.
  • You can exchange only unused items.
  • Bring a receipt for exchanging the item.
  • Bring a government-issued ID card if you don’t have the receipt.

HomeGoods Return Exceptions:

Some exceptions that HomeGoods have in their return policy are as follows:

  • Items purchased from the store cannot be returned online.
  • Items that are used tampered with, or are in unsellable condition, cannot be exchanged.
  • You cannot exchange items purchased over $1000.
  • Handbags over $499.99 cannot be exchanged.  
  • The opened or used beauty items cannot be exchanged.

Other conditions might also apply.

HomeGoods Order Cancellation Policy:

HomeGoods keeps the right to cancel the order anytime they want. If the item becomes unavailable, HomeGoods will cancel the order. The customer will not pay for any unavailable item.

HomeGoods Standard Returns:

 If you want to return an item, return it within 30 days. Check the item’s eligibility before returning it. Some items may not be included in the return policy of HomeGoods, i.e. final sale items. Check the terms and methods of return (mail or store).

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Details to be provided to initiate a HomeGoods Product Return

An official government-issued photo ID, name, address, and signature are needed for return, and the resulting merchandise credit card may also be required. If the name on the merchandise credit card does not match the name on the picture ID, you cannot use the merchandise credit. You may also need a customer’s signature and address for receipted returns.

Fees associated with HomeGoods Returns:

If you return your product via mail and drop it at the nearest shipping center, $14.99 will be deducted as a shipping fee. Products purchased via PayPal will also be minus $14.99 as shipping and handling fees.

Social Media Handles


You can return items without a receipt by showing your confirmation email.

No, an online return can be made for now, but items can be returned via mail, and a deduction of $14.99 will be made as a shipping fee.

Yes, you can get a refund on gift receipts only through store credit.

After checking the validation of your product, you can refund it within ten days.

HomeGoods policy states that used items cannot be returned or exchanged.

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