Gap Return Policy

Gap Return Policy 2024 | Your Complete Policy Overview

Learn everything you need to know about Gap return policy and enjoy a worry-free shopping experience at Gap, Old Navy, and Banana Republic.

What is Gap Return Policy?

The gap provides customers with a 30-day return period, allowing them to return their items with flexibility. The return should be in its original condition, with all tags intact. It is advisable to bring your purchase receipt for a full refund. Old Navy and Banana Republic also adhere to the Gap return policy.

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Details about Gap Returns

Return time30 days
Return Medium In Store & Online 
Exchange mediumIn Store & Online
Refund mode Original mode of payment 
Contact 1-800-427-7895
Gap Returns

What is Gap Return Method?

Gap focuses on delivering the best possible clothing experience to its customers. If you are not satisfied with the product, you are welcome to return or exchange it as you prefer. The Gap return policy ensures customers don’t miss out on any items before visiting the store or the site.

What is Gap In Store return Policy?

To deliver items in stores, follow these steps. The most efficient and transparent method for making a return is likely to be the quickest. The Gap store nearest to you can be visited for a return. It is imperative to ensure that you bring your original receipt with your purchase.

If you don’t have your purchase receipt, you can use the shipping confirmation email sent by Gap. To request a return, contact any store sales representative. Tell the store executive about your desire to return the product and feel free to ask any questions in your local stores.

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What is Gap Online Return Method?

The Gap return policy allows customers to initiate their returns outside store timings, making it an alternative method for returning items. To initiate an online return, you must possess your purchase receipt or order number.

The following steps are required:

  • The Gap return label generator is required to be used to create your return label.
  • Please input the order number and email address.
  • The prompt is to follow and generate a return label.
  • Pack your product securely with original packaging, attach the returned label, and ensure only the shipment label is visible on the outside.
  • Your package is prepared for shipment. You can drop off the item at your nearest post office or at your nearest UPS location.
  • Once your package is received by the company, you will receive a confirmation email and a refund for the delivery.

What is Gap Refund Policy?

The Gap Return policy offers refunds for returns if an exchange is not feasible. The process is straightforward and adaptable. The Gap process initiates a refund to the original payment method. The refund process can be significantly simplified if you visit the store.

If you made your purchase in cash, you will receive a refund immediately. The refund process may take up to 10 business days if your cards were used for purchase. Please adhere to the return terms, as only after your return is accepted will a refund be processed.

  • The refund can be transferred to the same gift card or issued to a different one.
  • The reward points will be credited to the reward account.
  • The account will be credited through either Paypal or Apple Pay.

What is Gap Return Policy without a Receipt?

If you have lost your original purchase receipt, you may still have the opportunity to make a return. Customers can opt to display their shipping confirmation mail instead of a receipt when purchasing from brands like Gap, Old Navy, Banana Republic, or Athleta. This is a valid identification for your purchase. The product can be returned.

The product should be in its original condition. The item should be left unwashed and unworn. The order should include all its accessories. The order should be shipped with its original packaging, if possible.

What is Gap Exchange Policy?

Understanding the Gap Return Policy is crucial for a successful return, enabling you to initiate your exchange.  If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. To exchange your product, you can visit the store or use the postal services. To request an exchange, you can contact customer service.

If your desired product is available, they will accept your exchange, and you need to ship the item to Gap. The exchange period is 30 days. The exchange method is available both in-store and online. Your product must fulfill the return requirements to make an exchange or return the product. For more queries, you can contact customer support department.

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What are Gap Return Policy Conditions?

  • Purchases, excluding sunglasses, swimwear, and masks must be unworn and in their original condition, not worn or washed.
  • Swimwear must have all tags intact and a hygienic liner.
  • The sunglasses require the original receipt, complimentary cases, and all attached tags.
  • Store-purchased products must not be worn or washed and should be in the same condition as the original product.

What are Gap Return Exceptions?

  • Face Masks cannot be returned.
  • Final sale products are non-refundable and cannot be returned.
  • Mail-only products are not eligible for returns or exchanges in stores.
  • The courier company does not accept COD packages.
  • Gift returns are refunded in the form of gift cards, and if the same item is returned, the payment source will be credited.
  • Purchased through promotional codes or discounts, products must not be worn or washed, and must be in original condition. Exchanges are allowed only.

Gap Store Timings:

The store hours of the Gap in the UK are 10:00 AM to 9:00 PM from Monday to Saturday. While the store hours for Sunday are 11:30 AM to 6:00 PM.

What is Gap Contact Details?

Gap customer service can be reached at 1-800-427-7895 for US customers and 711 for relay services. The support team is available from 7:00 AM to 1:00 AM ET, assisting with inquiries about Gap products, sizes, availability, and account questions. The phone number is available during regular hours to resolve issues and provide information about Gap products, sizes, and availability.

To directly communicate with Gap customer service, use the publicized email address [email protected].

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In how many days can I make a return to Gap?

You have 30 days to make a return at Gap. The product must be in its original condition along with a receipt. 

How to return products to Gap?

Gap provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.

Can I make return without a receipt to Gap?

If you have lost the receipt then you have to show valid id proof issued by the government to make a return at Gap. They will offer you a refund in the form of store credit.

Can I return Old Navy, Athleta, and the Banana Republic products to Gap?

You can purchase from any of Gap’s three sister companies and still return to any Gap store or the Gap store.

Can I return my product after 30 days?

If you have a genuine case, you can try, but it may take longer than usual.


Gap’s return policy provides customers with a generous 30-day return window, offering ultimate flexibility for those who may need to return or exchange their items. With a focus on ensuring customer satisfaction, Gap aims to make the return process as convenient as possible.

So, next time you shop at Gap or its affiliated brands, rest assured that their return policy is designed to make your shopping experience stress-free. Explore their straightforward process, and enjoy the confidence of hassle-free returns.

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