B&M Return Policy

B&M Return Policy 2024 | Easy Process with Details

B&M Return Policy is allowing its customers to return a product within 30 days of purchase. No return will be accepted at B&M.  You can make a return via mail. The product must be returned in its original condition along with a receipt.

B&M will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and include all tags, parts and accessories. Products must be returned with all components and original packaging to qualify for a refund or exchange.


Details About B&M Returns:

Information Details 
Website B&M
Return time 30 days 
Return medium In-store & Online
Refund method Original payment method
Exchange Not Available
Contact 0151 728 5400

What are the Return methods at B&M?

  • In-Store Return 
  • Online return

In- Store Return at B&M:

Returning the product to the store would be easy as a person can return his product by just visiting the nearby store. You just need to bring back your product to the store. The product must be returned with the receipt and in its original packaging.

Go to the B&M Customer help desk and ask them for a return. The store representative will inspect your return product and issue your refund.  They will be happy to help you out. For more queries you can contact customer support department.

B&M Returns

Online Return policy of B&M:

If you want to return your product via mail, you will need to get a return authorization number. You can get your authorization by contacting the customer care team. You need to provide a reason why you want to return your products. Provide the necessary details about your return such as name, email address, order number, confirmation email or zip code.

Once you get an authorization number then you are allowed to make a return. Pack the product in the safe box so that your product can safely reach their warehouse. Don’t forget to attach the authorization number on the top of the package as mentioned in B&M Return Policy. Drop off your package at any authorized courier and it is recommended that you use a trackable service that ensures the quality of products that you are returning. Because it is your responsibility to send your product securely. If you need more assistance, please don’t hesitate to get in touch with the Customer Care team.


B&M Refund Policy:

As per B&M return policy, if you want to get your refund the return item must be returned in its original condition. Your refund will be issued in the form of the original payment method you used initially. To get your refund, you must follow the B&M’s return policy requirement. You must return your product within 30 days of purchase. The item must be returned in its original condition.

Refunds will be issued within 10 business days in the original payment method. If 10 days have passed and still you don’t get a refund, you should first reach out to your bank and then contact B&M customer department. Send an email and ask for an update. B&M will not allow you to redeem your gift cards for cash.

B&M Exchange Policy:

There is no exchange policy at B&M. Customers will have to follow the B&M return policy if they want to exchange the product. Mail the item back to the B&M’s warehouse, wait until your product is confirmed by B&M and you get a confirmation email. It suggests that first you mail the item back and then place a new order.

Shipping fee and other handling charges will be deducted from the customer’s account. The product must be in its original condition. According to B&M’s return policy, return your items within the return window. For more queries, you can contact our customer service department.

What is B&M order Cancellation policy?

If you want to cancel your order you need to contact the Customer Care within 1 hour of placing the order. It may be possible that your order has already started to process, and it cannot be canceled. Once the order is ready and has been shipped then you cannot cancel your order. If you cannot cancel your order, you can use the return methods to send back your items and receive a return or refund for them. You can read the return methods given above in this article.

B&M Returns Policy for Faulty Products:

B&M always wants customer satisfaction. If by mistake you can get damaged or defective products, we are very sorry. You can return it without any hesitation. You just need to contact the customer service department and inform them. You have to provide the order number, snap of the defective product or detailing the problems with your item. If 14 days have passed after receiving the dispatch confirmation email, please contact us. We will investigate this for you.

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B&M Return Policy without a Receipt:

If you have lost the receipt, and you used a debit/credit card at the time of purchase then you can use a copy of invoice slip which will act as a proof of purchase. You can submit the proof of purchase to make a smooth return. If you make a return without a receipt, there is no guarantee that your return can be accepted. It all depends on the manager whether he/she accepted the return or not.

B&M Gift cards policy:

B&M offers 6 different designs of gift card that includes 

  • Thank You
  • I Only Popped in for One Thing
  • B&M Is My Happy Place
  • Merry Christmas
  • Home
  • No Drama Llama

You can choose one of them and load your balance between £10 – £200. Your card is valid only for 12 months. You can use this at the time of purchase. You cannot make a return gift card but the purchase you made with them can be returned.

B&M Store Hours:

The store hours of B&M are available in the following:

DayOpening TimeClosing Time
Monday8:00 AM10:00 PM
Tuesday8:00 AM10:00 PM
Wednesday8:00 AM10:00 PM
Thursday8:00 AM10:00 PM
Friday8:00 AM10:00 PM
Saturday8:00 AM10:00 PM
Sunday10:00 AM4:00 PM

Contact Details:

Phone number: 0151 728 5400. You can send an email [email protected].

Social Media Links:


According to B&M Return policy if you are not satisfied with the purchase you are allowed to make a return within 30 days of purchase. You can return your product via an online method. The product must be returned in its original condition.

No, your product needs to have the receipt or any proof of purchase. To identify your product we will need the invoice that sent you with the package.

Yes, you can make a return of the opened product to B&M, but it must be in its new condition.

You can receive a refund within 10 business days. The refund will be credited in the form of the original payment method you used initially.

There are following products that can’t be returned according to B&M Return Policy:

Beauty & healthy products
Food & Drink
Music Videos
Computer games
Lottery purchases

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