Oura Ring Return Policy

Oura Ring Return Policy 2024 | Easy Process

If you are unsatisfied with your purchase, you can return or exchange your items at Oura Ring. Oura Ring return policy allows customers to return their fully functional and undamaged items within 30 days. Customers are required to bring the receipt of their original order. If you are able to provide these, you can get an exchange or a refund.

Oura ring does not allow returns or exchanges on multiple ring orders within the same transaction. If a customer wants to return one ring and exchange it with another within the same order, they will have to do separate transactions.

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Details of Oura Ring Returns

WebsiteOura Ring
Return Period30 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsMail, In-Store
Email[email protected]

Oura Ring Refund Policy

You can get a refund for the Oura Ring items if you return them within 30 days with an original receipt. Once your item is received, the refund will be made in 14 business days. The refunds will be made in the original mode of payment. Refunds will be made in the same currency and reflect current exchange rates.

You can return your original ring only once time for a refund. Shipping and handling costs and other customs fees like UK VAT are non-refundable. If you wish to return your item for a refund, you will have to cancel your membership otherwise you will be charged for the monthly membership fee.

Oura Ring Returns

Oura Ring Exchange Policy

You can exchange your Oura Ring purchases within 30 days from the date of purchase. You can make one return or exchange per item. You must bring the proof of purchase and the item must be in undamaged condition. You can exchange your ring once for a color or size change in the same price range. Color, size, and style changes cannot be made after you have exchanged the item once. Moreover, you also won’t be able to return or refund an item after exchanging it.


Oura Ring Return Conditions 

The following are the return conditions:

  • You must return the rings within 30 days.
  • The rungs must be undamaged and fully functional.
  • You can only return, refund, or exchange only one item per transaction.

Methods to Return at Oura Ring

The following are the return methods for easy and flexible returns.

Online Returns

Follow the given steps to return items via mail:

  • Head to Oura Ring’s official website.
  • You need to enter the order number, and email address associated with your order.
  • Select the items you want to return or exchange.
  • Review your item’s details and select ‘Submit’.
  • Print the prepaid return shipping label.
  • Pack your ring, charger, and USB securely.
  • Affix the return label and any other related document.
  • If you do not have the original white box your order came in, you can use a padded envelope or small box. Make sure that the contents are properly protected for transit.
  • Drop off your package at the nearest post location.

In-Store Returns

You can use the Store Locator on the website to find the nearest store. You can return your items at Oura Ring store within 30 days from their purchase date. Pack your items in a secure box and take them to the store. Bring an original sales receipt with your returned items to the store. Talk to a store manager, they will help you with the return process.

Oura Ring Delivery and Shipping Policy

If you ordered a sizing kit, it will be delivered within 3-9 business days, after you receive an order confirmation from Oura Ring. Sizing kit orders in the EU will be delivered in 1-2 weeks. Once your order is confirmed, your Oura Ring will arrive in 7-14 business days. The standard shipping fee for Canada is CA$ 20, EU is 15 €, and for the US and the rest of the world is US$ 15.

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Oura Ring Return Policy Without Receipt

You must have proof of purchase to return the Oura Ring items. If you do not have the order number, you can track it down by logging in to your account or by tracing down the original confirmation order. If you received it as a gift, the email may be of the person who gifted you the ring. Oura Ring only offers credit in the original payment method if you want to return a gifted ring. You can contact the customer support team if you are unable to find your order number.

Oura Ring Holiday Return Policy

If you purchased your items between November 1, and December 31, you are eligible for return of exchanges until January 31.

Oura Ring Order Cancellation Policy

Order cancellations must be made before you select your ring size. If your order has been shipped, you will have to wait until your ring arrives so you can start a return or exchange process. Unfulfilled orders i.e., not selected for shipping can be canceled from the ‘Orders’ tab in the account portal.

Oura Ring Faulty Returns Policy

If you have received a faulty or damaged ring, you can return it for a refund or exchange for one year, starting from the date of the original purchase. You can get your ring replaced or repaired. Oura Ring warranty only covers the damage that has been made through a defect in the material or workmanship.

Oura Ring Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.

Oura Ring Contact Details

You can contact the Customer Service team at [email protected] and tell them about your issues or questions..You can also talk to an online assistant from their official website.

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You can return your fully functional and undamaged items within 30 days. You are required to bring the receipt of your original order.

If you return your items within 30 days, you can get a refund within 14 business days.

No, you cannot exchange your ring for a different price range. You can only exchange a ring for a different style, color, or model within the same price range.

Yes, you can exchange your ring to a different address within the same country.

Yes, you can use any other suitable packaging to return your ring set.

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