gucci return policy

GUCCI Return Policy 2024 [NEW] | Online & In-store

Gucci is a high-end Italian brand offering luxurious products. Gucci’s merchandise is expensive, so you should learn about the Gucci Return Policy before purchasing. If you want to return your products to Gucci, follow the guidelines in this article.

Gucci Return Policy

As per the return policy, the items can be returned online via mail or in-store. The products bought online from can be returned within 30 days. However, the return time would be 14 days if you purchased from a Gucci store. Beauty products purchased online and in-store have a return time of only ten days.

  • Online returns can be made via mail with a prepaid shipping label.
  • If you purchased the Gucci product from their store, you have to return it to the store.

Details About Gucci Returns

Return Days30 Days (10 days for beauty products)
Refund Days7-10 Business Days
RequirementsUnused, Not worn, Undamaged, Labels intact
MediumsOnline (via mail), In-store
Phone Support+1-877-482-2430 Monday-Saturday: 9:00 AM – 12:00 AM (EST) 
Sunday: 9:00 AM – 10:00 PM (EST)
Live Chat Monday-Saturday: 9:00 AM – 11:00 PM (EST) 
Sunday: 10:00 AM – 8:00 PM (EST)
EmailEmail at their website


Gucci Refund Policy

Getting a refund from Gucci takes 7–10 days. You will receive a confirmation email from Gucci once the amount has been credited to your account. You will get a refund in the payment method you used while purchasing. There will be no refund for the shipping charges paid while purchasing. Refunds can be made through Visa, AMEX, or MasterCard.

Gucci Exchange policy

Gucci provides an exchange policy for their specific products. The time frame for exchanging products bought online is 30 days; in-store items take 14 days. For further details, contact Gucci Client Advisors at +1-877-482-2430. The exchanges can be made if only the merchandise is available.

Gucci Returns

 Gucci Return Policy Applicable Products List

The products on which the return policy is applicable are:

  • Corporate Gifts: They can be returned only to within ten days.
  • Beauty Products: These products should be unopened, unused, and should be in their original cellophane wrapping. The return time for beauty products is ten days.
  • The rest of the products can be returned within 30 days in original and undamaged condition.

Ways/Process to refund a purchased product

The products can be returned and refunded by going in-store or returning them online via mail.

Via Online services

To return your order online:

  • Select “Return this item” from MY GUCCI account under your order details.
  • Place your products in their original packaging.
  • Please print out the invoice from the email from Gucci of your shipment confirmation and place it in the box.
  • Please note the reason for returning the product and dropping it off at the shipping carrier.
  • Note the tracking number, so you can use it later if needed.

Gucci will only be responsible if the return gets lost, damaged, or handled before reaching the warehouse.


Via physical stores

 To return the products in-store: 

  • Pack the products into their original packaging and ensure they are not defective.
  • Please bring your proof of purchase, i.e. receipt, to the store.
  • Return your product with a valid reason and the receipt.
  • You will get a refund in the original payment method.

 Purchases made using Amazon Pay, Affirm, PayPal, and 4Gift can also be returned to the store. This policy doesn’t apply to department stores or Gucci outlet stores.

Gucci Return Exceptions

Except for the following, Gucci return policy is applicable:

  • If you don’t use the prepaid label provided by Gucci.
  • If you return corporate gifts/products in-store. can return them.
  • If you open, use, or remove the cellophane of beauty products.
  • If you return the beauty products after ten days of their date of delivery.
  • If you break the seal of lingerie products.
  • If you try to return, refund, or exchange the personalized, Made-to-Order, DIY, and final sale items. 
  • If you do not return the products with their original tags attached.
  • If the item you return has been used, worn out, or damaged.

Conditions: On which return policy is applicable

The conditions on which you can return products are:

  • Made-to-Order or personalized items cannot be returned.
  • Items should be unworn, unused, and undamaged. These products must still have their original labeling, and, in the case of lingerie, the protection seal should not be broken.
  • Beauty products should not be opened.
  • Return tags are required for jewelry, ready-to-wear products, sunglasses, and watches. They are no longer returnable if the label breaks.
Gucci Refund Online

Is the return policy applicable to Gift items?

Gift items purchased from Gucci can be returned, but the refund will be sent back to the original payment card used for the transaction. Gucci doesn’t offer exchanges currently. 

How much time will it take to initiate a refund request?

Remember, the return gets processed at the warehouse, so it will take 7–10 business days for a refund after your product gets processed at the warehouse.

Who pays the return shipping fee?

Gucci will pay for all the prepaid shipping labels to return the products.

GUCCI Return Products with Receipt 

If you are going to return your products to Gucci in-store, you will require a receipt as proof of purchase.

Returning Items without a Receipt 

To return your products, you’ll need a receipt for them. Otherwise, returning your product will take a lot of work. If you return your online order to a store, bring the printed invoice you received in the confirmation email.

Timeframe for receiving the exchanged product

You have 30 days to exchange the Gucci products and 14 days for an in-store exchange. For further assistance, don’t hesitate to contact Client Advisors at +1-877-482-2430.


In short, Gucci return policy differs between online and in-store transactions. Online transactions have a 30-day refund period, whereas in-store purchases have a 14-day return period. All you need is your new item and evidence of receipt. There are some exceptions to both in-store and internet refunds that you should be aware of. You can also return internet items to outlets in person.

Social Media Handles


The return period is 30 days for online purchases, and you will get the refund in 7-10 business days using the original payment method.

If you purchased a product from Gucci’s website, you have 30 days to return it; if you return beauty products, you have ten days.

The products should not be used, worn, or damaged. The original seals and labels should be intact.

Yes, you will need a receipt to return your purchase.

Select “Return this item” from the “My GUCCI” account under your order details. Please pack the item and drop it to the shipping carrier.

The Gucci store only offers an exchange-only policy for 14 days. Refunds are not available. So, if you exchange a less costly object than your initial purchase, you must buy something else or risk losing your money.

It takes 7–10 business days to receive the refund for the returned product after receiving the receipt or invoice.

You will get a refund for the products in the original form of payment you used while purchasing the product.

Yes, Gucci provides returns for products purchased online to the store. You can take your products to any Gucci store and return your purchases there.

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