Shoppers Drug Mart Return Policy

Shoppers Drug Mart Return Policy 2024 | Efficient Refund Methods

Shoppers Drug Mart return policy allows its customers to return the items within 30 days from the date of purchase. The item must be in its original packaging. You must bring proof of purchase such as the invoice or a copy of the shipping confirmation email.

You cannot return final sale products for refunds or exchange. If you were rewarded PC OptimumTM points, they will be deducted within 2-3 weeks. The gift packaging charges and original shipping charges are non-refundable.

Details About Shoppers Drug Mart Returns

InformationDetails
WebsiteShoppers Drug Mart
Return Period30 Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsMail, In-Store
Customer Support HoursMonday–Saturday: 8 AM–8 PM EST
Sunday: 11 AM–7 PM EST
Phone Support1-866-220-3837
EmailAt Website

Electronics & Home Appliances

You will only receive the refund if the original item is returned in the original sealed box. You must have the receipt and return the item within 30 days of purchase. In some cases, you may have to deal with the manufacturer.

KODAK EKTAR H35 Half Frame Film Camera

KODAK Printomatic Digital Instant Print Camera 

Kodak i60 Reusable 35mm Film Camera

DVDs, Video Games, CDs, and Software

You can return these items if your products are in their original packaging, saleable condition, and unopened. You must have the receipt and return the item within 30 days of purchase. You can only receive the exchanges if the original item is defective after opening within 30 days from the original purchase date with the original receipt.

Needles

A refund for needles will only be provided if they are in the original packaging. You must have the receipt and return the item within 30 days of purchase.

Bedding & Mattresses

Bedding and mattress returns are offered if they are in original and unopened packaging and saleable condition. You must have the receipt and return the item within 30 days of purchase. In-store returns will not be accepted by bedding and mattresses. You can only return them by mail.

Shoppers Drug Mart Refund Policy

Shoppers Drug Mart offers refunds in the original payment method in which it was purchased. You will have to fill out a refund voucher to verify the return completion.

  • You will receive a cash refund if you purchase the item with cash.
  • You will receive a debit card refund if you purchase the item with a debit card.
  • You will receive a credit card refund if you purchase the item with a credit card.
  • You will receive a gift card refund if you purchase the item with gift cards.
  • You will receive a cash refund if your check is cleared after 10 days.

Shoppers Drug Mart Exchange Policy

You can exchange your item within 30 days from the original date of purchase. You can exchange your product for the same product or another product of the same value at the store’s discretion. You will not get a new receipt for the item that is being exchanged.

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Shoppers Drug Mart Return Conditions 

The following are the return conditions:

  • You must return the item within 30 days.
  • You must return the item in the original packaging.
  • Your item must be unopened and sealed.

Methods to Return at Shoppers Drug Mart

The following are the return methods for easy and flexible returns.

Online Returns

  • Indicate the quantity and return code on your packing list for each item you want to return. Include this list with your return shipment.
  • Make sure that the items are sealed and packed securely using the original packaging to avoid any damage.
  • Attach the prepaid return label with the package. Make sure no other shipping or packing labels are showing.
  • Drop off the shipment at the nearest post outlet. Keep the receipt for future tracking purposes.
  • You will receive a return confirmation email once your return is processed.
  • Your refund will be issued in the original payment method.

In-Store Returns

You can use the Store Locator on given at the website to find the nearest store to you. You can return your items in-store within 30 days from its purchase date. Pack your items and bring them to the store. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate and they will help you with the return process.

Shoppers Drug Mart Delivery and Shipping Policy

After your order is confirmed, you will receive an order confirmation email. Your order will be processed in 24-48 hours. It may take longer during the holiday period. You will receive a shipping confirmation email along with the tracking number.

Express and priority deliveries are available for certain remote locations. If you want to ship to a condo or apartment including a buzzer number, use a hyphen between the unit/suite/apartment and street number. For more inquiries about your order, you can call at 1-866-220-3837.

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Shoppers Drug Mart Return Exceptions

The following are the return exceptions:

  • Lottery
  • Prescriptions
  • Products with Codeine
  • Earrings
  • Pillows
  • Gift Cards
  • Phone Cards
  • Breast Pumps
  • Custom Orders
  • Mattresses
  • Cushions
  • Clearance Items

How To Return Without Receipt at Shoppers Drug Mart?

Unfortunately, Shoppers Drug Mart does not offer returns, refunds, or exchanges without proof of purchase such as original sales receipt. Returns that do not have receipts will be processed at the store’s discretion at the lowest sale price for a store credit.

Order Cancellation Policy

You should sign in to your account to cancel the order. Open the ‘Order History’ screen. Look for the order you want to cancel and click on the ‘Cancel Order’. You can also cancel the order from the email of confirmation. All you have to do is select the order number from the confirmation email you received and cancel it from the order confirmation screen.

How To Make Faulty Returns at Shoppers Drug Mart?

If your item is faulty, you can get an exchange for it. You can return the faulty item within 30 days from the date of purchase. Please bring proof of purchase such as an original receipt.

Essentials Girls and Toddlers’ Sweatpants

Under Armour Boys’ Rival Fleece Joggers

Arctix Kids Snow Pants

Shoppers Drug Mart Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.

Shoppers Drug Mart Customer Service Hours

You can contact the Customer Service team in following hours:

DayCustomer Service Hours (EST)
Monday8:00 AM – 8:00 PM
Tuesday8:00 AM – 8:00 PM
Wednesday8:00 AM – 8:00 PM
Thursday8:00 AM – 8:00 PM
Friday8:00 AM – 8:00 PM
Saturday8:00 AM – 8:00 PM
Sunday11:00 AM – 7:00 PM

Shoppers Drug Mart Contact Details

You can contact the Customer Service team at 1-866-220-3837 or send to email on their website.

Social Media Handles

FAQs:

You can return the items to Shoppers Drug Mart within 30 days from the date of purchase. The item must be in its original packaging.

You will receive the refunds in the same payment method with which you purchased the items. If you purchase an item with cash, you will receive a cash refund.

No, clearance items and final sale items cannot be refunded or exchanged.

Yes, you can cancel your Shoppers Drug Mart orders. You log in to your account and look for the order you want to cancel from the ‘Order History.’

No, the gift cards are not refundable or redeemable for cash. Lost or stolen cards will not be replenished or replaced.

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