Clarks Return Policy 2026 | Does Clarks Refund Shipping Fees?

If you are not confident in your purchase, Clarks return policy allows you to return your products within 45 days. The products should be unused and unworn in their original condition and packaging. They offer returns and exchanges on every order. You will get a full refund for your return.

All returns are charged $5.00 fees when using our pre-paid return shipping label unless returning an item back for an exchange. This will be deducted from your refund amount when processed at our Returns Center. This charge does not apply to faulty items.

Return Peried

45 Days

Exchange Time

45 Days

Refund Process

10 Days

Shipping FEE

Non-refundable

Details of Clarks Returns

Information	Details
Website	Clarks
Return Period	45 Days
Refund Period	10 Business Days
Refund Method	Original Payment Method
Exchange Period	45 Days
Return Mediums	Mail, In-Store
Customer Support Hours	Monday-Friday: 9:00 AM – 6:00 PM EST Sat & Sun: Closed
Phone Support	1 (339) 330-4505

Clarks Return Policy Without Receipt

You must bring delivery documents or an original sales receipt as proof of purchase to return your items in-store. Your products will not be eligible for return if you cannot provide valid proof of purchase.

What is Clarks Refund Policy?

Your refund for the returned item will be processed after your items are inspected. They must be unworn and unused. A confirmation email will be sent to you after your return has been processed. It will take 10 business days for your refunds to be reflected in your account.

Keep the record of your tracking number until the refund appears on your account. You can contact the customer service team if you haven’t received your refund after 10 business days.

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What is Clarks Exchange Policy?

You can exchange your product for FREE for a different size or fit. Select the Exchange section and enter your return item and the item you want to exchange it for. Send your parcel and Clarks will ship your new size as soon as the original order is received at the warehouse. Original item(s) must be received at our warehouse within 14 days or your exchange order will be cancelled.

You cannot exchange your product if you live in Alaska, Hawaii, US territories, and APO/FPO addresses. But you can return your item for a full refund and then place a new order for the item you would like.

What are Clarks Return Conditions ?

The following are the return conditions:

Your product must be in its unused and unworn condition.
Your products must be in their original condition and packaging.
You must return your products within 45 days.

What are Methods to Return at Clarks?

The following are the return methods for easy and flexible returns.

Online Clarks Return Policy:

Follow these steps to return items via mail:

Head to Clark’s official website.
Go to the Start a return or exchange here.
You need to enter your order number and your ship-to-zip code.
Select the items you want to return and provide the required information such as the reason for the return.
Select the new size or fit if you are returning an item for exchange.
Choose the preferred shipping method and drop off location.
Enter the details and submit your return.
You will receive the pre-paid return shipping label and QR code in your email.

Mobile QR code (no printer required):

Pack the items you want to return and pack them in a single parcel with the packing slip that was with your order.
Bring your parcel to the nearest drop off location which accepts mobile QR Codes.
Have a staff member scan the QR code that they emailed from your smartphone.

Print the pre-paid return shipping label:

Print the prepaid shipping label sent to you by Clarks.
Pack the items you want to return and pack them in a single parcel with the packing slip that was with your order.
Affix the pre-paid shipping label securely on the outside of the package.
Drop the parcel off at the nearest location that you selected.

All returns are charged $5.00 unless returning an item back for an exchange. This will be deducted from your refund amount when processed at Returns Center. This charge does not apply to faulty items.

In-Store Returns

You can use the Store Locator given to find the Clarks store near you. You can bring your items in-store within 45 days from its purchase date to return. Securely pack your items and bring them to the store.

Make sure to bring an original sales receipt or order number if you ordered online to the store. If you purchased a product in-store, it must be returned to a store location. Talk to a store associate about your return. They will help you with the return process.

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Clark Delivery and Shipping Policy

If you ordered multiple packages, you will receive them within 1 or 2 business days of each other. Clarks does not offer any Saturday delivery options.

Shipping	Cost	Timing
Ground Economy	$7.95 (FREE on orders $55+)	7 – 10 business days
Ground Delivery	$8.95	3 – 6 business days
2 Day Express	$18.00	2 business days
Next Day Delivery	$26.00	1 business day
Standard Delivery	$20.00	8 – 12 business days

Exceptions for returns:

Products marked as Final Sale cannot be returned or exchanged.
Products that are used, worn, or damaged will not be eligible for a return or exchange.
Returns initiated after 45 days will not be accepted.

Clarks Gift Card Policy

If you paid for your item using a Clarks gift card, the refund will be issued on the digital gift card with the full order amount. The shipping and handling fees will be non-refundable. The digital gift card will be emailed to the email address used while placing the order. If you used your gift cards and credit/debit card, you will receive the refund on your credit/debit card first, and then a new gift card will be issued for the gift card portion of your order.

Order Cancellation Policy

Unfortunately, you cannot cancel your order once you place it. You should review your order very carefully before submitting it. However, you can always return them. You can follow the return guidelines and start your return process once you receive the item.

Clark Fault/defective items Returns Policy:

You can return your faulty items to Clarks within 60 Days for an exchange or full refund. You must bring delivery documents or an original sales receipt as a proof of purchase. If you want a full refund, the refund will be issued after the item is inspected. If you want an exchange, your new order will be dispatched.

Clarks will require the following information to process your request: Email Address, Name, Order Number, Description of defect, Uploaded photographs of the product. Defective items will be accepted within 6 months of purchase.

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Clarks Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.

Clarks Customer Service Hours

You can contact the Customer Service team on Monday to Friday from 9:00 AM to 6:00 PM EST. Customer services are closed on Saturday and Sunday.

Contact Details

You can contact the Customer Service team at 1 (339) 330-4505 or fill out a Contact Form on their official website.

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FAQs:

What is Clarks Return Policy?

Clarks return policy allows you to return your unused and unworn products in their original condition and packaging within 45 days.

Will Delivery Charges Be Refunded If I Return My Order?

Delivery charges will only be refunded if the product is found to be faulty. In any other situation, delivery charges are non-refundable.

Can I Cancel My Clarks Order?

Unfortunately, you cannot cancel or return your order once you place it. You should review your order very carefully before submitting it.

Are shipping fees refunded if I return my order?

Shipping charges are refunded only if a product in the order is found to be defective. Otherwise, clarks do not refund shipping charges when orders are returned.

Where can I return an item that I purchased in a Clarks store?

For purchases made in-store, please visit a Clarks Store to return products with your original receipt. Purchases made in-store must be returned at a store location.

Conclusion:

Clarks’ return policy prioritizes customer satisfaction by offering flexible and efficient return options. Whether returning an online purchase, exchanging for a different size, or addressing faulty products, the step-by-step guides make the process seamless. With various return methods, including pre-paid shipping labels, QR codes, and in-store returns, customers have multiple convenient options to suit their needs.

By understanding the eligibility criteria, refund process, and specific policies for Klarna purchases and faulty items, customers can shop with confidence. Clarks ensures that every return is handled smoothly, reinforcing its commitment to quality and customer service.