Clarks Return Policy 2024 | Full Refund & Free Exchange

If you are not confident in your purchase, Clarks return policy allows you to return your products within 60 days. The products should be unused and unworn in their original condition and packaging. They offer free returns and exchanges on every order. You will get a full refund for your return.

Details of Clarks Returns

Information	Details
Website	Clarks
Return Period	60 Days
Refund Period	10 Business Days
Refund Method	Original Payment Method
Exchange Period	60 Days
Return Mediums	Mail, In-Store
Customer Support Hours	Monday-Friday: 9:00 AM – 6:00 PM EST Sat & Sun: Closed
Phone Support	1 (339) 330-4505

Clarks Return Policy Without Receipt

You must bring delivery documents or an original sales receipt as proof of purchase to return your items in-store. Your products will not be eligible for return if you cannot provide valid proof of purchase.

Clarks Refund Policy

Your refund for the returned item will be processed after your items are inspected. They must be unworn and unused. A confirmation email will be sent to you after your return has been processed. It will take 10 business days for your refunds to be reflected in your account.

Keep the record of your tracking number until the refund appears on your account. You can contact the customer service team if you haven’t received your refund after 10 business days.

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Clarks Exchange Policy

You can exchange your product for FREE for a different size or fit. Select the Exchange section and enter your return item and the item you want to exchange it for. Send your parcel and Clarks will ship your new size as soon as the original order is received at the warehouse.

You cannot exchange your product if you live in Alaska, Hawaii, US territories, and APO/FPO addresses. But you can return your item for a full refund and then place a new order for the item you would like.

Clarks Return Conditions

The following are the return conditions:

Your product must be in its unused and unworn condition.
Your products must be in their original condition and packaging.
You must return your products within 60 days.

Methods to Return at Clarks

The following are the return methods for easy and flexible returns.

Online Returns

Follow these steps to return items via mail:

Head to Clark’s official website.
Go to the Returns section.
You need to enter your order number and your ship-to-zip code.
Select the items you want to return and provide the required information such as the reason for the return.
Select the new size or fit if you are returning an item for exchange.
Choose the preferred shipping method
Enter the details and submit your return.
You will receive the FREE return shipping label and QR code in your email.

FedEx QR Code

Pack the items you want to return and pack them in a single parcel with the packing slip that was with your order.
Bring your parcel to the nearest FedEx location which accepts mobile QR Codes.
FedEx members will scan the QR code.

Print FedEx Return Label

Print the prepaid shipping label sent to you by Clarks.
Pack the items you want to return and pack them in a single parcel with the packing slip that was with your order.
Affix the pre-paid shipping label securely on the outside of the package.
Drop the parcel off at the nearest FedEx location.

In-Store Returns

You can use the Store Locator given to find the Clarks store near you. You can bring your items in-store within 60 days from its purchase date to return. Securely pack your items and bring them to the store.

Make sure to bring an original sales receipt or order number if you ordered online to the store. If you purchased a product in-store, it must be returned to a store location. Talk to a store associate about your return. They will help you with the return process.

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Clark Delivery and Shipping Policy

Clarks offers free FedEx SmartPost shipping on orders that are over $75. FedEx SmartPost requires USPS to make the final delivery in some situations. Select the FedEx SmartPost for the shipping method to deliver to a PO Box. If you ordered multiple packages, you will receive them within 1 or 2 business days of each other. Clarks does not offer any Saturday delivery options.

Clarks Gift Card Policy

If you paid for your item using a Clarks gift card, the refund will be issued on the digital gift card with the full order amount. The shipping and handling fees will be non-refundable. The digital gift card will be emailed to the email address used while placing the order. If you used your gift cards and credit/debit card, you will receive the refund on your credit/debit card first, and then a new gift card will be issued for the gift card portion of your order.

Order Cancellation Policy

Unfortunately, you cannot cancel your order once you place it. You should review your order very carefully before submitting it. However, you can always return them. You can follow the return guidelines and start your return process once you receive the item.

Clark Faulty Returns Policy

You can return your faulty items to Clarks within 6 months for an exchange or full refund. You must bring delivery documents or an original sales receipt as a proof of purchase. If you want a full refund, the refund will be issued after the item is inspected. If you want an exchange, your new order will be dispatched.

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Clarks Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.

Clarks Customer Service Hours

You can contact the Customer Service team on Monday to Friday from 9:00 AM to 6:00 PM EST. Customer services are closed on Saturday and Sunday.

Contact Details

You can contact the Customer Service team at 1 (339) 330-4505 or fill out a Contact Form on their official website.

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FAQs:

Clarks return policy allows you to return your unused and unworn products in their original condition and packaging within 60 days.

A confirmation email will be sent to you after your return has been processed. It will take 10 business days for your refunds to be reflected in your account.

Delivery charges will only be refunded if the product is found to be faulty. In any other situation, delivery charges are non-refundable.

Unfortunately, you cannot cancel or return your order once you place it. You should review your order very carefully before submitting it.

Yes, you can use your physical or digital gift card in any Clarks store in the UK.