B&H Return Policy 2024 | Easy Online & In-Store Refunds

B&H provides a 30-day return window from the date of purchase or delivery to return the items purchased online or in-store. You can start your return by requesting it online, by phone, or via live chat on their website.


Return Peried

30 Days


Exchange Time

30 Days


Refund Peried

30 Days


Shipping Time


If you received any free items with your purchase, you need to return these items along with the actual item. If you do not return these free items, the amount will be deducted from your refund. Shipping charges will also be deducted in this case. Only the item’s amount will be refunded. Shipping charges cannot be refunded.

Details about B&H Returns:

Return Period30 Days
Refund Period5-7 Days
Refund MethodOriginal Payment Method
Exchange Period3-5 Days
Return MediumsOnline, Live Chat, Phone, In-Store
Customer Service800-221-5743
EmailAvailable at Website

B&H Photo Return Policy Methods

To return items to B&H, you can do it online, live chat, or by visiting their store.


You can go to their Return Department in the New York Superstore. B&H’s return department is located on 34th Street, around the corner from the main entrance. Ensure the item is in its original condition and includes all the free articles and accessories. You will receive the refund in the original form of payment.

B&H Returns


  • Login to your account to locate your orders, or if you ordered as a guest, enter your phone number, customer ID, order number, or RMA.
  • Filter by Eligible for Return from the orders and find the order details.
  • Enter all the details needed for the Return Merchandise Authorization (RMA) to request the item’s return.
  • Pack the items in their original packaging and with their receipt.
  • You can purchase the shipping label from any UPS service or attach the pre-printed label with your Return Merchandise Authorization (RMA).

Live Chat

To initiate a return by live chat

  • Click on the live chat icon at the bottom right of the webpage.
  • Click on “Order I’ve Placed” on the homepage,
  • Give all the information you need on the website for the return of your order.

Relevant To This Best Buy Return Policy

B&H Refund Policy 

After processing your returned order to check its eligibility, you will be credited the amount back to your account using the original payment method. You will receive the refund using the original payment method. Credit will appear in your account in 5-7 business days. If you return the item purchased by check, it will take 10 business days to refund the check. Shipping and handling charges are not refundable.

B&H Exchange Policy

You have 30 days to exchange an item for a different color and size. If you send an item to be exchanged, processing takes 3-5 days. You can send your items to the following address to get an exchange.

Return Address

Attn: Return Department, B&H Photo Video Inc., 400 Cedar Lane Unit 78, Florence, NJ 08518-2899
Return Department, 50 West 17th Street, New York, NY 10011

B&H Return Policy for Gift Card

To check your balance on the gift card, go to the B&H website and mention your Gift card number and PIN. Gift cards can be used for purchases by fax, phone, online, or by visiting a B&H store. If B&H senses fraudulent activity on your gift card, they can close the account. 

If you purchase a gift card online. The eGift card will be emailed to you within an hour of purchase. Physical Gift Cards are shipped free via US mail and usually arrive in 5-7 business days.

  • To use the Gift card online, enter the card number and PIN while checking out.
  • To use the Gift card in-store, bring a copy of it and show it to the cashier if you have an eGift card.
  • To use a Gift card via phone, mention that you have a gift card and give them your card number and PIN.

B&H Conditions

As per B&H Return Policy: B&H will charge a 15% restocking fee or refuse to return if the following conditions are not met:

  • The item that needs replacing should be in pristine and new condition.
  • The item should be in its original packaging with a UPC attached to it.
  • The item should include warranty cards, guides, free items, accessories, and original packaging material.
  • The free items given with the item must be returned; otherwise, charges will be deducted from the refund.
  • All the electronics should be factory reset before returning.
  • A refund will be made in the original payment method. The shipping and handling fee is non-refundable.

B&H Non-Returnable Items

 The items that cannot be returned to B&H are:

  • Unwrapped books and opened educational tapes
  • Opened TV, monitors of 37 inch 
  • Larger computer software and opened computers
  • Electronic software downloads
  • Custom made orders
  • Opened consumable items (e.g., film, tapes, bulbs, CDs, DVDs, paper, ink cartridges, etc.)
  • Submerged Underwater equipment

B&H Warranty Claim Policy

B&H provides a warranty for the products of 90 days. You must claim the warranty within the given timeline. This warranty covers all the functional and operational defects made during an average day of use and is subject to certain conditions.


What products is B&H offering?

The products offered by B&H are:

  • Photography equipment
  • Computers, laptops, and workstations
  • Lightings
  • Mobile Phones and tablets
  • TV & Entertainment
  • Drones & Camcorders
  • Surveillance equipment
  • Optics 
  • Audio-Visual and more

B&H Delivery and Shipping Policy

  • The Free Standard Shipping to the contiguous USA on orders above $49 takes 1-7 business days for delivery.
  • The Free Expedited Shipping in the contiguous USA on orders less than $49 takes 1-7 business days for delivery.
  • You can pick up your order in 30 minutes by using Free Store Pickup.
  • Low-cost shipping is available if your order is not eligible for free shipping, and it takes 1-7 business days for delivery.

B&H Order Cancellation Policy

It might be difficult to cancel the order you have already placed because B&H starts processing the order as soon as it is placed. But if you want to change or modify the order, you must contact customer service via PHONE only at 800-221-5743 or 212-239-7765.

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B&H Return Policy for Faulty Items

Defective and faulty items can be repaired, exchanged, and refunded by contacting customer care at B&H for the same or equivalent item. If the items are defective and faulty, you will also be credited for the shipping and handling fees in the original payment amount.

B&H Photo Return

Tips for Making Returns at B&H

Keep in mind the following tips while making a return at B&H:

  • Return the items within 30 days.
  • It takes 3-5 business days for mail-in exchanges.
  • A refund is made in the original payment method.
  • B&H will deduct a 15% restocking fee if the item doesn’t meet its conditions for return.
  • The shipping fee is non-refundable.

B&H Store Timings

DayStore Hours
Monday-Thursday10:00 AM – 7:00 PM
Friday10:00 AM – 2:00 PM
Sunday10:00 AM – 6:00 PM

B&H Customer Service Hours

DayChat HoursPhone Hours
Monday8:00 AM – 8:00 PM9:00 AM – 7:00 PM
Tuesday8:00 AM – 8:00 PM9:00 AM – 7:00 PM
Wednesday8:00 AM – 8:00 PM9:00 AM – 7:00 PM
Thursday8:00 AM – 8:00 PM9:00 AM – 7:00 PM
Friday8:00 AM – 2:00 PM9:00 AM – 2:00 PM
SaturdayNo ServiceNo Service
Sunday10:00 AM – 5:00 PM10:00 AM – 5:00 PM

B&H Contact Details

You can then contact via the website to send an email, live chat, or call 800-221-5743 for Customer Service.

Social Media Handles


B&H offers free returns only for items that are faulty or defective. You will be responsible for the shipping and handling fee for all the other reasons.

B&H has a 15% restocking fee if your item does not meet its conditions for a full refund.

B&H provides a 90-day warranty for all the items purchased from it.

The shipping process takes 7-10 business days.

Issuing the amount to your account takes 5-7 business days. It takes 10 business days to get a refund on a check.

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