Vinted Return Policy 2024 | Refunds & Order Cancellation

Vinted return policy states that if you are not satisfied with your items or they are significantly not as described then you can return them. You can return your item within 2 days if you do not like it or it doesn’t fit you providing only if the seller agrees to refund you.

You need to inform the seller about your issue within 2 days of delivery. You also need to send photos of proof to the seller that shows the damaged parts. The seller can ask you to return the items and get a refund.

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Details of Vinted Returns

Information	Details
Website	Vinted
Return Period	2 Days
Refund Period	5 Business Days
Refund Method	Original Payment Method
Exchange Period	2 Days
Return Mediums	Mail

Vinted Refund Policy

The refunds are offered in the original payment form. The refund processing time depends sin the payment method you originally used. You can get your refund by submitting a claim within 2 days. You can contact the seller and return the item. You will receive the refund in a few days.

It will take a few hours for the refund to appear in your Vinted wallet after the order cancellation.
It will take 5 business days for the refund to appear if you used a credit/debit or prepaid card.
It will take 5 business days for the refund to appear if you used Apple Pay.
It will take 5 business days for the refund to appear if you used Google Pay.

Vinted Return Conditions

The following are the return conditions:

Return the item in its original condition
Do not wash or use the item

Exceptions of Vinted Return Policy

You cannot return your item if you changed your mind about returning it but it matched the item descriptions. Your return will be disapproved.

Online Returns at Vinted

You should return everything that you received with the original packaging such as receipts, dust bags, boxes, etc. Please make sure that the items are securely packed so they can travel back safely to the seller. Use a tracked shipping method to send the item to the seller. You will have to pay for the return shipping and handling fees unless the seller agrees otherwise. Vinted does not issue return labels. You need to share the following information with the seller:

Tracking number of the package
Photo of the item in the package
Photo of the shipping label

Once your item is received and verified by the seller, they can offer you a refund or they might cancel your order.

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Vinted Delivery and Shipping Policy

After purchasing the items, the delivery and shipping charges will be added at the checkout. Shipping rates vary depending on the package size and the location of delivery. Sellers can provide different shipping options to their buyers. Sellers have 5 working days to send a sold item. If they miss that deadline, Vinted will have to cancel the order. Sellers can offer the following shipping options within the United States:

USPS (prepaid shipping label generated on Vinted)
Custom Shipping
No Shipping: Meet-up and Collect

Vinted Order Cancellation Policy

You can cancel your order if the seller agrees and the item is yet to be shipped. To cancel an order:

Open the conversation screen with the other member.
Press ⓘ at the top-right corner of the conversation screen.
Select ‘Cancel Order’ and choose a reason for cancellation from the screen. You can also choose ‘Others’ and type in your reason.

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Vinted Faulty Returns Policy

If you received a damaged or faulty parcel, you can request a refund or report the issue within 2 days. If you do not submit your issue within two days, the payment will be released to the seller and the order will be completed. Submit a refund request by providing the following proof:

Damage Description
Photos of Damage
Photos of Packaging (inside and outside)
Tracking Number
Photos of Shipping Label

Your issue will be investigated and once it is confirmed the amount will be refunded. The investigation and issuing of refunds can take several weeks.

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FAQs:

You can return your item within 2 days if you do not like it or it doesn’t fit you providing only if the seller agrees to refund you. You need to inform the seller about your issue within 2 days of delivery.

The refund processing time depends on the payment method you originally used. Generally, you can receive the refund within 5 days.

Yes, you can cancel your order if the seller agrees and the item is yet to be shipped.

You will receive the refund in the original payment method. If you paid via debit/credit card, your refund will be issued to your account.

You should return your item along with its receipt, dust bags, and boxes.