On Cloud Return Policy 2025 | Refunds, Exchanges, and Shipping Details
If you are not happy with your purchase from On Cloud, you can return it within 30 days of purchase. On Cloud return policy offers 30 days from the refund or exchange of an item. The return shipping and handling fee is also covered by them.
The items you are returning must be in their original condition and packaging, including the accessories and apparel. If you are returning a gift you need to provide your order number, email address, and shipping address.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
7-14 Days
Shipping FEE
Non-refundable
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Details of On Cloud Returns
| Information | Details |
| Website | On Cloud |
| Return Period | 30 Days |
| Refund Period | 7-14 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday to Friday: 5:00 AM and 6:00 PM (PT) Saturday & Sunday: 7:00 AM and 5:00 PM (PT) |
| Phone Support | +1 503-222-0691 |
On Cloud Refund Policy
You will receive the refund of the total amount of the item including the tax if your item is eligible for return and once we have received and checked the return. After your items are checked and verified at the warehouse you will receive the refund within 7-14 business days.
An additional 2-5 business days for the amount to be transferred into your account. You must return your items in their original condition within 30 days to receive the refund. On Cloud will not refund the expedited shipping fee.
On Cloud Exchange Policy
You can bring your item to any On Cloud store after filling out the return and exchange form. you can also ship the item. Your new size will be processed for shipping after the original item is checked in the warehouse. An item cannot be exchanged for different colors or models. Furthermore, you cannot exchange any exchange orders for now. However, you can return it in the new condition and original intact packaging to the store and get a refund.
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On Cloud Return Conditions
The following are the return conditions:
Methods of On Cloud Return Policy
The following are the return methods for easy and flexible returns.
Online Returns
Follow the given steps to return items via mail:
In-Store Returns
You can use the Store Locator on the website to find the nearest store. You can return your item to the same store within 30 days from its purchase date. Pack your item and bring it to the store. Make sure it is in new condition and the packaging is still intact. Talk to a store associate and they will help you with the return process.
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On Cloud Delivery and Shipping Policy
On Cloud offers free shipping for most countries except India, Malaysia, and Indonesia. Your order will be delivered within 7-10 days from the day you place your order. You can get free shipping if your order is above €35 in Europe, $50 in the United States, Switzerland, and Liechtenstein. The shipping cost under these thresholds will be €5, $5, or CHF 5.
On Cloud Return Policy Without Receipt
If you need to return an On Cloud product but no longer have the receipt, contact On’s customer support with your order details. Returns without a receipt may be subject to approval, and refunds might be issued as store credit instead of the original payment method. Providing additional proof of purchase, such as an email confirmation, can help facilitate the return process.
Gift Card Policy
If you ordered an item using the Digital Gift Card, you can return it by using the return or exchange form. A new gift card will be issued to you after the returned item is checked and verified at the warehouse. If you make any additional payment, it will also be refunded back to the original payment method. On Cloud digital gift cards cannot be used in any other online shops or physical dealers.
Exceptions
On Cloud Holiday Return Policy
If you purchase an item between October 15th and January 1st, you can benefit from the extended 90-day return window. You do not have to add anything to your order, it will be applied automatically. Make sure to fill in the return and exchange form if you want to return or exchange the product.
Order Cancellation Policy:
You have 60 minutes to cancel your order after it has been placed. After the time has passed you cannot cancel it as your order starts processing in the warehouse. Only orders with standard shipping can be canceled. Already placed orders cannot be canceled for regions other than the United States, Canada, and Europe.
However, if you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.
On Cloud Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest On Cloud store to you.
Customer Service Hours
You can contact the Customer Service team according to following timetable in different days of the week:
| Day | Customer Service Hours |
|---|---|
| Monday | 5:00 AM – 6:00 PM (PT) |
| Tuesday | 5:00 AM – 6:00 PM (PT) |
| Wednesday | 5:00 AM – 6:00 PM (PT) |
| Thursday | 5:00 AM – 6:00 PM (PT) |
| Friday | 5:00 AM – 6:00 PM (PT) |
| Saturday | 7:00 AM – 5:00 PM (PT) |
| Sunday | 7:00 AM – 5:00 PM (PT) |
On Cloud Contact Details
You can contact the Customer Service team at +1 503-222-0691 or live chat with their agents on their official website.
FAQs:
What is On Cloud Return Policy?
You have a 30-day return window to return and exchange your On Cloud products providing that they are in new condition with intact original packaging.
Can I Make Changes to My Order?
If you live in the United States, Canada, Brazil, or Europe you have 60 minutes to change your order otherwise you cannot change your order once it has been placed.
Can I Return Personalized Items to the Cloud?
Personalized and customized items cannot be returned unless they are damaged or defective.
Conclusion:
On Cloud customer-friendly return and exchange policy ensures that shoppers can buy with confidence. By following the outlined process, customers can easily return or exchange their products in just a few simple steps. Whether returning for a refund or exchanging for a different size, On makes the process smooth and hassle-free.
