On Cloud Return Policy

On Cloud Return Policy 2024 | On Running Easy Refunds

If you are not happy with your purchase from On Cloud, you can return it within 30 days of purchase. On Cloud return policy offers 30 days from the refund or exchange of an item. The return shipping and handling fee is also covered by them.

The items you are returning must be in their original condition and packaging, including the accessories and apparel. If you are returning a gift you need to provide your order number, email address, and shipping address.

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Details of On Cloud Returns

WebsiteOn Cloud
Return Period30 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsMail, In-Store
Customer Support HoursMonday to Friday: 5:00 AM and 6:00 PM (PT)
Saturday & Sunday: 7:00 AM and 5:00 PM (PT)
Phone Support+1 503-222-0691

On Cloud Refund Policy

You will receive the refund of the total amount of the item including the tax if your item is eligible for return and once we have received and checked the return.  After your items are checked and verified at the warehouse you will receive the refund within 14 business days.

An additional 2-5 business days for the amount to be transferred into your account. You must return your items in their original condition within 30 days to receive the refund. On Cloud will not refund the expedited shipping fee.

On Running Returns

On Cloud Exchange Policy

You can bring your item to any On Cloud store after filling out the return and exchange form. you can also ship the item. Your new size will be processed for shipping after the original item is checked in the warehouse. An item cannot be exchanged for different colors or models. Furthermore, you cannot exchange any exchange orders for now. However, you can return it in the new condition and original intact packaging to the store and get a refund.

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On Cloud Return Conditions

The following are the return conditions:

  • The items must be unused, unworn, and in new condition.
  • The items must be in their original packaging.
  • The items must be returned within 30 days.
  • Apparel and accessories must be in their original condition.

Methods of On Cloud Return Policy

The following are the return methods for easy and flexible returns.

Online Returns

Follow the given steps to return items via mail:

  • Go to On Cloud’s official website.
  • Go to the Returns and Exchange form.
  • You need to enter your order number, email address, or ZIP code number.
  • Select the items you wish to return and provide the required information.
  • Print the prepaid return shipping label.
  • Pack your items securely in a reusable package.
  • Apply the return label on your original package.
  • Drop off your package at the FedEx location.

In-Store Returns

You can use the Store Locator on the website to find the nearest store. You can return your item to the same store within 30 days from its purchase date. Pack your item and bring it to the store. Make sure it is in new condition and the packaging is still intact. Talk to a store associate and they will help you with the return process.

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On Cloud Delivery and Shipping Policy

On Cloud offers free shipping for most countries except India, Malaysia, and Indonesia. Your order will be delivered within 7-10 days from the day you place your order. You can get free shipping if your order is above €35 in Europe, $50 in the United States, Switzerland, and Liechtenstein. The shipping cost under these thresholds will be €5, $5, or CHF 5.

Gift Card Policy

If you ordered an item using the Digital Gift Card, you can return it by using the return or exchange form. A new gift card will be issued to you after the returned item is checked and verified at the warehouse. If you make any additional payment, it will also be refunded back to the original payment method. On Cloud digital gift cards cannot be used in any other online shops or physical dealers.

On Cloud Holiday Return Policy

If you purchase an item between October 19th and December 25th, you can benefit from the extended 90-day return window. You do not have to add anything to your order, it will be applied automatically. Make sure to fill in the return and exchange form if you want to return or exchange the product.

Order Cancellation Policy

You have 60 minutes to cancel your order after it has been placed. After the time has passed you cannot cancel it as your order starts processing in the warehouse. Only orders with standard shipping can be canceled. Already placed orders cannot be canceled for regions other than the United States, Canada, and Europe.

However, if you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

On Cloud Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest On Cloud store to you.

Customer Service Hours

You can contact the Customer Service team according to following timetable in different days of the week:

DayCustomer Service Hours
Monday5:00 AM – 6:00 PM (PT)
Tuesday5:00 AM – 6:00 PM (PT)
Wednesday5:00 AM – 6:00 PM (PT)
Thursday5:00 AM – 6:00 PM (PT)
Friday5:00 AM – 6:00 PM (PT)
Saturday7:00 AM – 5:00 PM (PT)
Sunday7:00 AM – 5:00 PM (PT)

On Cloud Contact Details

You can contact the Customer Service team at +1 503-222-0691 or live chat with their agents on their official website.


You have a 30-day return window to return and exchange your On Cloud products providing that they are in new condition with intact original packaging.

After the initial verifications, your refund will be initiated within 14 business days. An additional 5 days would be required for the transfer of the refund to your account.

No, you can only exchange your order for a new size. On Cloud does not process exchanges for different models or colors.

If you live in the United States, Canada, Brazil, or Europe you have 60 minutes to change your order otherwise you cannot change your order once it has been placed.

Personalized and customized items cannot be returned unless they are damaged or defective.

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