Skechers Return Policy 2024 | EASY Returns Without Receipt

Skechers Return Policy: 45-Day Window for Easy Shopping Experience! Step into Comfort & Style with Peace of Mind.

Skechers Return Policy:

Skechers allows its customers to return their product within 45 days of purchase. You can make a return in-store and online. The return product must be in its original condition and its original packaging.

Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition. The product must be returned along with a receipt or any proof of purchase.


Details about Skechers Returns

Information Details 
Return time 45 days
Return medium In store and online
Exchange period45 days 
Refund methodOriginal payment method
Contact 1 800 746 3411

Skechers Return Methods

Customers can make a return both in-store and online.

In-store returns:

Firstly, you will need to find the nearest Skechers store. You can return your product directly to the store. Don’t forget to take the receipt with your product. Ask a store representative to return your product. Provide them all the necessary information to make your return successful.

The store manager will check your product and then qualify the product for refund, return or exchange. Make sure that product must be unused. The product must be returned along with all its tags and labels.

Skechers Returns

Online Return Policy:

According to the Skechers, you can return your product via mail within 45 days of purchase. To complete online return you need to follow these steps:

  • First, you have to visit their website Skechers 
  • Then log in to your account.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack properly in the box and affix the return label on the top of the box.
  • Drop off your package to the nearest UPS location.

You have to pay shipping charges, the company will not refund your shipping fee and other handling charges.

Skechers Exchange Policy:

You can make an exchange within 45 days of purchase. According to Skechers exchange policy, the item must be in its original condition and return within 45 days of purchase. You can exchange your product only once per product.

The fastest way to exchange the item is once your return is approved by the Skechers place a new order for another item. In case of online exchange, you have to pay shipping charges. Due to the unavailability of the product in stock, you can request for a refund. For more queries, you can contact our customer support department.

Skechers Refund Policy:

After receiving your product, Skechers will assess your order quality, if your order is found good on quality terms, you will receive a confirmation via email that your refund has been processed. Refunds will take place in the original method of payment you used initially.

Your refund will be credited back to your account within 7 to 10 business days. You will be notified via email whether you are eligible to get a refund or not. In most cases, Skechers will initiate your refund immediately after receiving your return. Shipping fee and other handling charges will not be refunded.

How to Return Without Receipt at Skechers?

Skechers has a very generous and user friendly return policy. However, there is only one exception to this policy: you are not allowed to return in store purchases without a receipt. You are allowed to return online purchases without a receipt. The product must be returned in its resalable and good condition.

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Skechers Return Conditions:

  • If the product was not in its original condition, Skechers will not accept your product.
  • Product must be unused and undamaged.
  • Product must be returned along with all its tags.

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Skechers Elite Members:

If you are Skechers Elite members, you will be able to get discounts and more services:

  • Bonus point opportunities
  • An online account to check your point status and redeem reward certificates
  • Exclusive discounts
  • Free Ground Shipping for all Skechers website orders
  • Special birthday offers
  • Promotions

Skechers Faulty Return Policy:

In case of receiving the damaged or defective product you should contact the customer support department as soon as possible. They will help you to return the product. All the charges will be borne by the company if you have received the wrong or defective products.

Skechers Store Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the Skechers in United Kingdom (UK) are as follows:

DayStore Hours
Monday10:00 AM – 8:00 PM
Tuesday10:00 AM – 8:00 PM
Wednesday10:00 AM – 8:00 PM
Thursday10:00 AM – 8:00 PM
Friday10:00 AM – 8:00 PM
Saturday10:00 AM – 8:00 PM
Sunday11:00 AM – 7:00 PM

Contact Details:

You can call us at 1 800 746 3411. Send us an email at [email protected]  Chat with us button on Skechers website.

Customer Service Hours:

 You can call between 8:00 AM to 7:00 PM PST from Monday to Friday. Live chat agent available 24/7 for you.

Social Media Handles


What is Skechers return policy?

You can return your product within 45 days of purchase. The product must be returned in its original condition along with its receipt. Skechers does not accept the return of used items.

In how many days can I get a refund?

You will receive your refund within 7 to 10 business days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit.

Can I make a return without a receipt at Skechers?

Yes, you are allowed to make a return without a receipt if you want to return an online purchase. Confirmation email can be used as proof of purchase and it will help to trace the order in the transaction.

Can I return used products at Skechers?

Absolutely no, you are not allowed to make a return of used or worn products at Skechers. The product must be returned in its original condition.

Can I return the damaged product at Skechers?

If you have received the damage or defective product from the company then you can return it otherwise Skechers does not accept the return of the damaged product. You must return it in its original condition.

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