Vans Return Policy

Vans Return Policy 2024 | Efficient Methods for Refunds

If you are unsatisfied with your purchase from Vans or the product is not according to your style, Vans Return Policy gladly accept returns back in 60 days from the date of purchase or delivery. You can return your online and in-store purchases to Vans. Both have a return date of 60 days. In-store purchases must be returned to Vans retail locations. Online returns can be made via mail or by visiting any Vans store.

Vans Return Policy Conditions:

The following are the return conditions for Vans:

  • You cannot exchange your items online.
  • Shipping and handling charges will not be refunded.
  • Depending on the situation, refunds will be credited in original payment or merchandise credit.

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Vans Refund Policy:

If you return your products in a 60-day period, you will receive a full return for it. You will receive your refunds after 3-5 weeks after being processed. The refunds will be issued in the original payment form. The shipping and handling fees are non-refundable.

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Vans Exchange Policy:

Unfortunately, Vans does not provide any online exchanges. You can contact the customer service team to further assist you in this regard. However, you can exchange your online order in any Vans store location or Vans Outlet. You must call the local store before visiting the store to confirm that the item you want to exchange it with is available. The purchases made by using a promotion can be exchanged or returned to a Vans Outlet or retail location.

Details of Vans Returns:

InformationDetails
WebsiteVans
Return Period60 Days
Refund Period3-5 Weeks
Refund MethodOriginal Payment Method
Exchange Period60 Days
Return MediumsMail, In-Store
Customer Support HoursMonday-Friday: 6am-4pm PST
Saturday-Sunday:  6:30am-3pm PST
Phone SupportText:  (714) 598-1819 
Email[email protected]

Vans Return Exceptions:

In-store purchases must be returned to Vans retail locations. The following is the return exceptions at Vans:

  • Customized Items
  • Embroidery Items
  • Gift Cards

Vans Return Policy without Receipt:

According to Vans Return Policy, you can return the items to Vans in 60 days with or without a receipt; if you return the items without a receipt, you will be offered a merchandise credit as a refund.

Vans Returns

Methods to Return at Vans:

Vans provides its customers two ways to return the items.

Vans Return Policy By Mail:

You can return your online purchase to Vans by following the given steps:

  • Please securely pack your items in a package or any cardboard shipping box. The original Vans package is recommended.
  • You need to write your name, return address, and order number on the return shipping label. You can find the order number in your order confirmation email as well as in the Order History on the website.
  • Make sure to attach the prepaid SmartPost return label to the package. Contact the customer service team if you need a new return label.
  • Write down the return tracking number or a picture of the label for record purposes.
  • Drop off your package at any FedEx location.

Vans In-Store Returns:

You can return your items to Vans within the 60-day window. The Vans store returns are hassle-free. All you need to do is bring your items and their original sales receipt, and the store assistant will help you with your return. The refunds will be credited to the original payment. The refunds will be provided in merchandise credit if you do not have a receipt.

If you are returning online purchases to the store, your refund will be made to the card you used while purchasing. You can return or exchange the Pro Shop items if they are unused and in original condition, along with their tags attached to an original sales receipt.

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Vans Delivery and Shipping Policy:

The following are the shipping and delivery methods used at Vans:

  • The Standard Day shipping arrives in 3-5 business days.
  • 2-Day Shipping arrives in 2-3 business days.
  • Overnight (next business day) Shipping arrives in 1-2 business days.
  • Priority Mail (Shipping to PO Box or FPO/APO) Shipping arrives in 5-7 business days.

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Vans Gift Card Policy:

Vans provides E-Gift cards and physical gift cards. The online Vans gift cards can be purchased online or in any Vans-owned store. Gift cards cannot be purchased through other retailers, such as JCPenney. You can reload your gift cards at any time. The Vans gift cards do not expire. You can exchange your gift cards in case of lost or stolen.

The gift card amount may be escheated if not used in the last 5 years, depending on the applicable state law. You can send the gift cards on your scheduled date; if you want to send them to on the same day to someone, they will be sent via email in an hour. The physical gift cards are shipped within 1-2 business days.

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Vans Order Cancellation Policy:

Unfortunately, Vans do not provide its customers with the facility of canceling the order once it has been placed, as they start working on it as soon as you submit it. However, you can return your order for a refund or exchange once you receive it. You can read the return policy above to find out how to return your products to Vans.

Vans Store Timings:

You can go to the Find a Store on the Vans website to learn about the store hours and location of the nearest Vans store to you.

Vans Customer Service Hours:

You can contact the Vans Customer Service team in following hours:

DayCustomer Service Hours (PST)
Monday6:00 AM – 4:00 PM
Tuesday6:00 AM – 4:00 PM
Wednesday6:00 AM – 4:00 PM
Thursday6:00 AM – 4:00 PM
Friday6:00 AM – 4:00 PM
Saturday6:30 AM – 3:00 PM
Sunday6:30 AM – 3:00 PM

Vans Contact Details:

You can contact the Vans Customer Service team at (714) 598-1819 or email them at [email protected]. You can also have a chat with the virtual assistant or their agent on their website.

Vans Social Media Accounts:

FAQs:

You won’t receive a refund or exchange for an item if you return it after the 60-day window.

Only in-stock orders are provided with the return prepaid shipping label by contacting the customer service team.

You can contact customer service at (855) 909-8267 for custom order returns, excluding the exceptions.

You have a 90-day window for returning the merchandise purchased using Klarna. The refunds for Klarna payments will take 14 days to be processed at the returns center.

It takes 3-5 weeks to process a refund at Vans as mentioned in Vans Return Policy Guidelines.

You cannot exchange your products through the mail. However, you can bring them to a Vans store or outlet to get an exchange for them.

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