Finish Line Return Policy

Finish Line Return Policy 2024 | Complete Details with FAQs

Finish Line Return Policy provides a time span of 45 days to return the items for its customers. It comes with a free and easy return option if they are not satisfied with the purchase’s style, size, or color. Customers can make the return by mail or by visiting a Finish Line store. You have a 45-day return policy given by Finish Line.

Finish Line Return Policy:

Finish Line has the right to decide whether to accept returns of items with or without a receipt. If your items are to be accepted for return without receipt, you can get an exchange for them, or they will be refunded in store credit for the lowest sale price in the last 45-day period.

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You can return your items purchased from a Finish Line store to any JD Sports or Finish Line store in the United States or U.S. Territories. Your return will not be accepted at any Finish Line shops in Macy’s stores. Finish Line has the right to limit the returns. You must have the sales receipt or order confirmation email to return an item, whether purchased from the mobile app,, or in-store.

Details of Finish Line Returns:

WebsiteFinish Line
Return Period45 Days
Refund MethodOriginal Payment Method, Store Credit
Exchange Period45 Days
Return MediumsIn-Store, via Mail
Customer Service HoursMonday-Saturday: 8:00 AM – 10:00 PM EST
Sunday: 12:00 PM – 6:00 PM EST
Phone Support1-888-777-3949
EmailAt Website

Finish Line Return Policy Conditions:

The following conditions should be met to return the items to the Finish Line:

  • The items should be unworn and in their original condition.
  • The items (i.e., accessories or apparel) should have the tags affixed.
  • The footwear items must be returned in their original box.
  • The items must be returned within 45 days from the date of purchase.

Finish Line Refund Policy: 

Finish Line provides refunds in the original form of payment or in-store credit. Finish Line does not provide a refund for the shipping fee. If you don’t have the receipt, you will be refunded in store credit for the lowest price in 45 days.

Finish Line Returns

Finish Line Exchange Policy:

You have 45 days from the day of purchase to get an exchange for the item. You will be asked a few personal information questions to confirm your purchase. The personal questions may be about your name, email address, phone number, or billing address. You can get exchanges only at Finish Line stores. No exchanges will be provided for the items returned online via mail. Finish Line has the right to limit the exchanges.

Return In-Store Purchases at Finish Line:

You can return your item purchased from the Finish Line store or JD Sports store to any Finish Line store or JD Sports store in the United States. You have 45 days to make the return. You must bring the item in its original condition. The item should not be worn, must have a sales receipt, and all tags should be attached. You can get an exchange for your item in Finish Line stores. Your items must meet all the requirements to get a return.

Methods to Return In-Store Purchases at Finish Line:

Finish Line gives customers two options for returning the items. Products purchased online can be returned to any Finish Line or JD Sports store or mailed to JD Finish Line Warehouse within 45 days from the date of purchase. You cannot get an exchange for an item via mail. You can follow the mentioned steps below to return your items.


To return your items online, you will have to follow the following steps:

  • Get started by entering your order number and email address.
  • Select the items you wish to return.
  • Print your return shipping label.
  • Please pack the items securely with their packing slip or order confirmation email.
  • Ship the package with the return label.

You will be sent a Return Confirmation Email once your package is received at the JD Finish Line warehouse. You will be refunded for the item in the original payment method. You can only get refunds for items sent by mail. No exchanges are provided via mail.


Finish Line recommends making a faster return by returning the items to any Finish Line store or any JD Sports store in the United States. Returning the online purchases in-store gives a quicker refund as the time for processing at the warehouse is reduced. You can receive the refund in store credit or the original payment form if you have your original packing slip or order confirmation email and the payment you used while purchasing.

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Finish Line Delivery and Shipping Policy:

Finish Line provides free shipping on orders above $75 before applicable taxes are applied. This offer is not available for Alaska or Hawaii orders. If your order is $75 or less, a $8 shipping and handling fee will be applied. The following is the Continental United States Shipping information:

  • Standard Shipping has a shipping fee of $8.00 and takes 4-6 business days to deliver.
  • Upgraded Shipping has a shipping fee of $10.99 and takes 3-5 business days to deliver.
  • The Rush Shipping has a shipping fee of $22.99 and two business days to deliver.
  • Express Shipping has a shipping fee of $32.99 and takes one business day to deliver.

Finish Line Gift Card Policy:

You can buy an E-Gift Card or a Physical Gift Card from Finish Line. The Finish Line offers free shipping for Physical Gift Cards. If you purchase an e-Gift Card online, it will be delivered to your inbox.

You can purchase Physical Gift Cards for $10, $25, $50, or $100 to $500 and E-Gift Cards for $25, $50, $75, $100, and $200. The cards will be delivered to you in 5-7 business days. To check your balance of Gift Card , you should enter your Gift Card number and PIN and click on “Check Balance”. Finish Line does not have an expiry date for the E-Gift Cards.

Finish Line Return Policy without Receipt:

You should have a sales receipt for the item purchased at Finish Line. But even if you don’t have a receipt, the store might offer you a refund or a store credit at the lowest price in the last 45 days.

Finish Line Order Cancellation Policy:

You have a very short time span to cancel the order, as the real-time automated fulfilment process starts shortly after placing your order. Finish Line may help you with the cancellation, but it is not guaranteed. You will receive an email if your order is cancelled. You cannot modify your order, but Finish Line provides easy return policies. You can scroll above to read the Finish Line return policy. 

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Finish Line Faulty Returns Policy:

If you received a damaged, faulty, or defective item through delivery, contact customer service at 1-888-777-3949 as soon as possible. You must return the defective item within 45 days of the purchase.

Finish Line Store Timings:

To find the store timings of the Finish Line store near you, use the Store Locator given on their website.

Finish Line Customer Service Hours:

You can contact the customer service of Finish Line in following hours.

DayCustomer Service Hours (EST)
Monday8:00 AM – 10:00 PM
Tuesday8:00 AM – 10:00 PM
Wednesday8:00 AM – 10:00 PM
Thursday8:00 AM – 10:00 PM
Friday8:00 AM – 10:00 PM
Saturday8:00 AM – 10:00 PM
Sunday12:00 PM – 6:00 PM

Contact Details:

You can chat, email Finish Line at their website, or contact them at 1-888-777-3949. Finish Line also provides chat and email services in Spanish. You can also tweet them at @FinishLineHelp.

Finish Line Social Media Handles:


The returned items must be unworn, with tags affixed, and in their original condition. 

You may not get a refund after 45 days, as Finish Line states in their return policy that you must return the item within 45 days.

You can contact customer service at 1-888-777-3949.

No, you cannot bring a worn item to Finish Line. The items must be unworn to qualify for a return.

You can only get refunds via mail. No exchanges are provided via mail. You can go to a Finish Line store for an exchange.

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