Finish Line Return Policy 2025 | Your 45-Day Window
Finish Line Return Policy provides a time span of 45 days to return the items for its customers. It comes with a free and easy return option if they are not satisfied with the purchase’s style, size, or color. Customers can make the return by mail or by visiting a Finish Line store. You have a 45-day return policy given by Finish Line. You have 45 days from the original purchase date to return items that meet the return policy requirements. This allows you enough time to assess your purchase and decide whether to keep or return it.
Returning an item can often be a daunting process, but Finish Line has designed a return policy that prioritizes convenience and clarity. By understanding the return guidelines, available methods, and special conditions, you can navigate the process smoothly and avoid potential frustrations. This guide breaks down all essential aspects of the return policy, providing step-by-step instructions and answering common concerns customers may have.
Return Peried
45 Days
Exchange Time
45 Days
Refund Process
45 Days
Shipping FEE
Non-refundable
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Details of Finish Line Returns:
| Information | Details |
| Website | Finish Line |
| Return Period | 45 Days |
| Refund Method | Original Payment Method, Store Credit |
| Exchange Period | 45 Days |
| Return Mediums | In-Store, via Mail, Online |
| Customer Service Hours | Monday-Saturday: 8:00 AM – 9:00 PM EST |
| Phone Support | 1-888-777-3949 |
| At Website |
Conditions for Finish Line Return Policy
Finish Line Refund Policy:
Finish Line provides refunds in the original form of payment or in-store credit. Finish Line does not provide a refund for the shipping fee. If you don’t have the receipt, you will be refunded in store credit for the lowest price in 45 days.
Finish Line Exchange Policy:
You have 45 days from the day of purchase to get an exchange for the item. You will be asked a few personal information questions to confirm your purchase. The personal questions may be about your name, email address, phone number, or billing address. You can get exchanges only at Finish Line stores. No exchanges will be provided for the items returned online via mail. Finish Line has the right to limit the exchanges.
Finish Line return policy after 45 days
The Finish Line Return Policy clearly states that returns must be made within 45 days of the original purchase date. After 45 days, returns are not eligible for refunds or exchanges. However, in some cases, store credit may be offered at the store’s discretion for the lowest sale price in the last 45 days. If an item is damaged or defective, customers should contact Customer Care as soon as possible for further assistance.
Return Method: In-Store Returns
Customers can return their purchases at any Finish Line or JD Sports store in the U.S. and U.S. Territories. This is the fastest and most convenient return method, allowing for immediate processing and refunds.
How to Return In-Store:
Online Purchases: Return Methods
Customers who made their purchases on finishline.com or through the Finish Line mobile app can return items using the following methods:
Return In-Store:
Return by Mail:
Return of Items Purchased at Macy’s
Customers should refer to Macy’s return policy for additional details.rm if you have your original packing slip or order confirmation email and the payment you used while purchasing. Items bought at Finish Line shops inside Macy’s or on macys.com must be returned to a Macy’s store or warehouse. These purchases cannot be returned to Finish Line or JD Sports stores.
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Returns Without a Receipt
Finish Line evaluates returns without a receipt on a case-by-case basis. If approved, customers may receive:
- Exchange for a different item.
- Store credit for the lowest price in the last 45 days.
Exceptions
Finish Line Delivery and Shipping Policy:
Finish Line provides free shipping on orders above $75 before applicable taxes are applied. This offer is not available for Alaska or Hawaii orders. If your order is $75 or less, a$8.99 shipping and handling fee will be applied. The following is the Continental United States Shipping information:
Finish Line Gift Card Policy:
You can buy an E-Gift Card or a Physical Gift Card from Finish Line. The Finish Line offers free shipping for Physical Gift Cards. If you purchase an e-Gift Card online, it will be delivered to your inbox.
You can purchase Physical Gift Cards for $10, $25, $50, or $100 to $500 and E-Gift Cards for $25, $50, $75, $100, and $200. The cards will be delivered to you in 5-7 business days. To check your balance of Gift Card , you should enter your Gift Card number and PIN and click on “Check Balance”. Finish Line does not have an expiry date for the E-Gift Cards.
Finish Line Order Cancellation Policy:
If you need to cancel or modify your order, contact Customer Care as soon as possible. While Finish Line strives to accommodate cancellations, orders are processed in real time, making changes difficult once placed. If your order has already been shipped, cancellation will not be possible, but you may return the item once received by following the return policy guidelines.
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Finish Line Faulty Returns Policy:
If you received a damaged, faulty, or defective item through delivery, contact customer service at 1-888-777-3949 as soon as possible. You must return the defective item within 45 days of the purchase.
Finish Line Store Timings:
To find the store timings of the Finish Line store near you, use the Store Locator given on their website.
Finish Line Customer Service Hours:
You can contact the customer service of Finish Line in following hours.
| Day | Customer Service Hours (EST) |
|---|---|
| Monday | 8:00 AM – 9:00 PM |
| Tuesday | 8:00 AM – 9:00 PM |
| Wednesday | 8:00 AM – 9:00 PM |
| Thursday | 8:00 AM – 9:00 PM |
| Friday | 8:00 AM – 9:00 PM |
| Saturday | 8:00 AM – 9:00 PM |
Contact Details:
You can chat, email Finish Line at their website, or contact them at 1-888-777-3949. Finish Line also provides chat and email services in Spanish. You can also tweet them at @FinishLineHelp.
Finish Line Social Media Handles:
FAQs:
Can I return an item without a receipt?
Yes, but only for store credit or an exchange at the lowest sale price in the last 45 days, subject to store approval.
Are online orders refundable in-store?
Yes, online purchases can be returned in-store for a quicker refund process.
Are there any fees for mail returns?
Customers may be responsible for return shipping fees unless the item is defective or incorrect.
Conclusion
Finish Line makes returning items easy, whether in-store or online. By following the return guidelines and keeping proof of purchase, customers can quickly process refunds or exchanges hassle-free. Always ensure returns meet eligibility criteria and are within the 45-day period for a smooth experience.
