The North Face Return Policy

The North Face Return Policy [Latest] 2023 | Easy Steps You Should Know

If you aee looking for information on The North Face Return Policy, then you’re at the right place. Here, you can find return process and all details on timeframe for returns. You can return the items online and in-store. The North Face provides an easy experience for its customers who want to return their proucts.

The North Face Return Policy

The North Face is an American clothing company that produces activewear and sports gear that exceeds everyone’s expectations. However, if you stumble across some items you want to return, you don’t have to worry, as you can return them to The North Face.

According to the policy, you have a window of 60 days to return products you are unsatisfied with. The North Face Return Policy states that the products must be unwashed and unused before returning. Receipts are required to make a return. If you return without receipts, exchange invoices, and provide order details from your account, you will receive store credit at the lowest selling price.

Details of The North Face Returns:

WebsiteThe North Face
Return Period60 Days
Refund Period2-3 Days
Exchange Period60 Days
MediumsOnline, In-store
Online ChatMonday-Friday: 7 am – 6 pm (CST)
Saturday: 8:30 am – 5 pm (CST)
Phone SupportMonday-Friday: 7 am – 6 pm (CST)
Customer Care (888) 863-1968
Email[email protected]

The North Face Refund Policy:

Your items will reach the warehouse for a validity check, and refunds for the purchased items will be issued. You need to have your receipt to get a refund. The actual credit card holder must be present to receive a refund from the credit card. If neither the credit card holder nor the card is present, you will receive store credit.

After ensuring the item is eligible for a return, you will receive a refund in 2-3 business days. Typically, you will receive a refund in the original mode of payment. If you used credit cards to purchase the items, they would take 14 days to appear in your bank account. The amount appearing in your account varies at every bank.

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 The North Face Exchange Policy:

The North Face offers a simple exchange policy for its customers. You must ensure you return the items you want to exchange within 60 days. Exchanges can be done both online and in-store. To exchange an item, ensure you have the original receipt and the item is in pristine condition. If you don’t have the receipt, exchange receipt, or order details, you will only receive a merchandise exchange at its lowest selling price if the store management allows it.

the north face returns

Methods to Return at The North Face: 

The North Face Return Policy gives customers the flexibility to return their items either by going in-store or returning them online.


The return window for items to be returned online is 60 days. To return the item online:

  • Go to the official website of The North Face. Select the return form and fill in with details of the product you want to return.
  • Please make sure the items to be returned are unwashed and unused.
  • Pack the items in their original box. Make sure to attach the receipts and tags. Keep the tracking number if you want a record.
  • Drop the package at any local UPS or FedEx location.
  • Contact The North Face customer service to receive a free shipping label if you don’t already have one.

You will receive the amount using the original payment method. The items are processed for 3-5 weeks and then sent for their return.


Per the policy, if you want to return your items in-store, you can do so within 60 days. To return the item, ensure you have the original receipt, exchange receipt, or order details from A receipt is important if you want to make a return of items. If you have lost your receipt, you will be issued a store credit for the lowest selling price of that item. If you purchased an item with a credit card, bring it with you. Otherwise, you will be given store credit. The card owner must be present at the store to get a refund from a credit card.

Points To Remember

Items purchased online via PayPal, Klarna, or Apple Pay are not eligible for in-store returns.

Exceptions of The North Face Return Policy:

Please consider the following exception before making a return at The North Face.

  • Washed, damaged, wear and tear products cannot be returned.
  • Made-to-Order cannot be returned.
  • Third-party items should be returned to their original seller. The North Face will not accept such items.
  • Any purchase made via PayPal, Klarna, or Apple Pay can only be returned online.


The North Face Warranty Claim Policy:

All items The North Face produces offer a limited lifetime warranty, except footwear and products from The North Face Renewed series. A One-Year warranty covers these. Only the undamaged and original items are covered under warranty. The North Face will repair your item without changing or replacing it. You must submit a warranty claim form before returning it.

This warranty does not include defects caused by accidents, improper care, wear and tear, carelessness, or damaged items over an extended period.

The warranty-claimed item takes 6-8 weeks to be returned. For more information, contact the Warranty Department at (855) 500-8639 or email [email protected].You can submit your warranty-claimed product with the warranty-claimed form at:

510 Crystal City Hwy, Suite 7
Uvalde, TX 78801 

You will receive an email when North Face receives your item. Shipping done to the warranty department should be prepaid and insured.

The North Face Gift Card Policy:

The North Face offers gift cards and e-gift cards ranging from $10 to $1000. The gift cards can be redeemed at any North Face outlet or store. You can also redeem them online through their website. Customers can only purchase in a day at most $2000. Gift cards can be used by combining them with credit cards. Your gift card will be used in the country where it was purchased. The gift card balance can be checked by calling (800) 242-5353.

The North Face Money Back Guarantee:

Once your item is inspected by the quality assurance team, you will receive a refund using the original payment method. Payments made through PayPal, Klarna, and Apple Pay can only be refunded online. 

What products does The North Face offer?

The North Face offers products of multiple categories:

  • outdoor clothing
  • hiking
  • climbing
  • trail run bags and gear
  • footwear
  • tents
  • accessories
  • jackets
  • tops
  • sweatpants
  • joggers
  • fleece
  • other activewear

The North Face Delivery and Shipping Policy:

The North Face provides shipping to P.O. boxes or Military APO/FPO addresses. But no express shipping is available for the mentioned locations. Shipping orders that exceed $500 require a signature. If you want to pick up an online order from a store, select “Pickup in-store” during checkout. You will be notified at the time of pickup.

The North Face Time Duration

The North Face’s time duration for returns is 60 days. You can get the refunds in 2-3 days after processing them for 3-5 weeks, and credit card refunds take 14 days to appear in your bank account. If you sent an item as a warranty-claimed product, it would take 6-8 weeks.

The North Face Return Policy without Receipt:

You don’t have to worry if you don’t have the original paper receipt of your purchased items or if you got it as a gift. You can also make a return by clicking on “Order Status” and entering your order number and last name. For further assistance, you can call 888-863-1968.

The North Face Order Cancellation Policy:

North Face starts to process the order when you complete the checkout. So if you want to cancel your order, please note that already submitted orders cannot be easily changed or canceled. 

Faulty Returns Policy at The North Face:

All the products except footwear are fully warranted. You can send your products to the warehouse, which will repair them without changing or replacing them.

Tips for Making Returns at The North Face:

Here are a few tips you can keep in mind before making a return:

  • Item can be returned online within 60 days.
  • Item purchased in-store can be returned in 60 days.
  • Customized products cannot be exchanged, returned, or refunded.
  • Items should not be washed and should be unused.
  • Third-party items should only be returned to the original seller.


The North Face Store Timings:

To find the store hours of a North Face store or outlet near you, you can visit their website and locate the nearest store. Although most stores are open from 10:00 AM to 9:00 PM, store hours vary in every state.

DayStore Hours (General)
Monday10:00 AM – 9:00 PM
Tuesday10:00 AM – 9:00 PM
Wednesday10:00 AM – 9:00 PM
Thursday10:00 AM – 9:00 PM
Friday10:00 AM – 9:00 PM
Saturday10:00 AM – 9:00 PM
Sunday10:00 AM – 7:00 PM

The North Face Customer Service Hours:

You can chat online with customer service on Monday-Friday from 7 am to 6 pm (CST) and on Saturday from 8:30 am to 5 pm (CST).

The North Face Contact Details:

You can call or text at (888) 863- 1968 or email [email protected].

Social Media Handles:


If you return an item in-store, it will arrive the same day according to the north face return policy. It takes a week for shipping, and for e-cards, it might take 24 hours.

Yes, North Face offers free returns for online and in-store purchases. They provide you with a prepaid shipping label.

You can return your item within 60 days, online or in-store according to The North Face Return Policy.

North Face Return Policy asks the customers to ensure that the item you are returning must not have been used and should have all the tags attached.

Items purchased with PayPal can only be returned online, and the credit will be refunded to your account.

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