Advance Auto Parts Return Policy

Advance Auto Parts Return Policy 2024 | Easy Conditions and Exceptions

Advance Auto Parts Return Policy accepts returns, refunds and exchanges within 45 days. You can return the item online or to an Advanced Auto Parts store. While returning the item, make sure you have the original receipt.

The items must be uninstalled, in their original condition, and unopened. You must return the original material supplied with it. The return won’t be accepted if it does not meet these criteria. You must bring a credit card if you used it while purchasing the item. Refunds will be credited back to the credit card.

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Details of Advance Auto Parts Returns:

WebsiteAdvance Auto Parts
Return Period45 Days
Refund Period5-7 Business Days
Refund MethodCredit Card, Store Credit
Exchange Period45 Days
Return MediumsOnline, In-Store
Chat HoursMonday-Saturday: 8:30 AM – 7:30 PM
Sunday: 9:30 AM – 6:00 PM
Phone SupportText: 1-877-238-2623
Online: 1-877-238-2623
In-Store: 1-877-238-2623
Customer Service HoursMonday-Saturday: 8:30 AM – 9:30 PM ET
Sunday: 9:30 AM – 6:00 PM ET

Advance Auto Parts Refund Policy:

Credit card and PayPal refunds take 5-7 business days to be credited to the account. The refunds will be credited in the original form of payment. You must have proof of purchase to get a full refund. If you purchased an item using your credit card, you should bring it along when returning an item so that the refunds will be made to your account.

If you return without proof of purchase, you will only receive credit on the merchandise card. The refund on the merchandise credit card will be given at the lowest sale price of the last 45 days.

Advance Auto Parts Exchange Policy:

The items can be exchanged within 45 days. The exchange for another item is only acceptable if you have the original receipt. The items must be uninstalled, in their original condition, and unopened. If you want to exchange an item without a receipt, you will only get an exchange for a merchandise credit card.

Advance Auto Parts Returns

Advance Auto Parts Return Conditions:

The following are the conditions given by Advance Auto Parts:

  • Open Gaskets cannot be returned.
  • Electronic Items cannot be returned.
  • You must pay a 15% re-stocking fee for Third Party Items, Commercial Tools, and Special Orders.
  • Shipping fees are non-refundable.
  • Clearance Items and As-Is Items are non-refundable.
  • Advance Auto Parts has the right to limit any exchanges or returns.
  • Advance Auto Parts reserves the right to request your ID for a return record.

Exceptions of Advance Auto Parts Return:

A large list of items cannot be returned to Advance Auto Parts; a few are mentioned below.

  • ABS Speed Switches
  • AC and Heater Switches
  • Temperature Sensors
  • Door Jamb Switches
  • Fuel Pump Components
  • Ignition Modules
  • Oxygen Sensors
  • Throttle Bodies
  • Vacuum Pumps
  • Voltage Regulators

You can check their website to check the full list of non-returnable items.

Advance Auto Parts Warranty Claim Policy:

The warranty time is 90 days from your item purchase date. If it has any longer warranty period, it will be mentioned on your original sales receipt. You must bring your item with the original sales receipt to claim the warranty.

Advance Auto Parts can replace or refund your items if there is any defect in the material or workmanship. You must bring the defective item to the Advance Auto Parts store for a refund within 45 days from the original purchase.

Advance Auto Parts Battery Limited Warranty:

The battery Free Replacement time starts on the day you purchase it and ends according to the date mentioned on the receipt. If you replace your battery in the given time, the period mentioned on the receipt will not be extended.

There are no additional warranties other than the Free Replacement period initiated when the battery was purchased. Installing or using the battery in other vehicles or equipment will void your warranty.

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Methods to Return at Advance Auto Parts:

  • Returning Online Purchases at Advance Auto Parts Store
  • Returning Online Purchases Online

Returning Online Purchases at Advance Auto Parts Store:

You can return your online purchase to any Advance Auto Parts within 45 days of the purchase. You must bring the item in its original packaging and the sales receipt, i.e., order confirmation email or merchandise return form. You will receive the refund in the original form of payment you used while placing your order.

Returning Online Purchases Online:

Follow the given steps to return your order online:

  • Login to your Advance Auto Parts account.
  • Click on “Order History”.
  • Find the return options and select the items you want to return.
  • Pack the items in their original packing with the return packing label.
  • You will pay the shipping and delivery fee and mail it to the given address below:


Online Order Returns,
1675 U.S. 42 South, Delaware,
OH 43015

Advance Auto Parts Delivery and Shipping Policy:

Advance Auto Parts offers free shipping on orders above $35. The following are the shipping options:

  • Standard Shipping takes 3-4 business days.
  • Expedited Shipping takes 2-3 business days.
  • Urgent Shipping takes 1-2 business days.

Advance Auto Parts Gift Card Policy:

Advance Auto Parts provides online gift cards and physical gift cards. You can purchase them online or at any Advance Auto Parts store. These cards can be used at their websites, stores, or Carquest Auto Parts locations.

You can visit the Gift Card Balance Page and enter your 16-digit card number and pin code to check the balance. You can only order one gift card online at a time. You can reload your card with an amount between $5 and $500.

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Advance Auto Parts Return Policy without Receipt:

If you return or exchange your items in new, unopened, uninstalled, and original condition without the original sale receipt, you will only be credited for Advance Auto Parts Merchandise Credit. The refund on the merchandise credit card will be given at the lowest sale price of the last 45 days.

You can also get a return by using the following IDs:

  • Driver’s License
  • State ID
  • Military ID
  • Permanent Resident Card or Border Crossing Card

Advance Auto Parts Order Cancellation Policy:

The processing of your order starts immediately, so you might only sometimes have the option to cancel it. If you want to cancel an in-store pickup, you can do so within 45 minutes. If you wish to cancel Ship-to-Home orders, you can cancel within 45 minutes.

But it’s best to chat with the customer service team and ask for help to cancel the order. If you cannot cancel the order, you can ship it back for return.

Return Faulty Items at Advance Auto Parts:

You can receive a refund for your damaged or defective items if you send them to Advance Auto Parts within 45 days, along with the original receipt. You won’twon’t have to pay for the shipping and handling fees when returning a damaged item.

Store Timings:

You can use the Store Locator on their website to find the timings of stores near you.

Advance Auto Parts Customer Service Hours:

You can contact Advanced Auto Parts on their Facebook Messenger, call them for online inquiry or in-store customer service according to following timetable.

Contact MethodMonday-Saturday Availability (ET)Sunday Availability (ET)
Facebook Messenger (Online Inquiry)8:30 AM – 9:30 PM9:30 AM – 6:00 PM
Phone (Online Inquiry)8:30 AM – 9:30 PM9:30 AM – 6:00 PM
Phone (In-Store Customer Service)9:00 AM – 6:00 PMNot specified

Advance Auto Parts Contact Details:

You can contact Advanced Auto Parts on their Facebook Messenger or text them at 1-877-238-2623 or call them at 1-877-238-2623 for online inquiries. Call 1-877-238-2623 for  in-store customer service.

Social Media Handles:


Your products will not be accepted for returns after 45 days as per Advance Auto Parts Return Policy. You should return the item within 45 days to get a refund or exchange.

Yes, you can return your item without a receipt, but you will be refunded in-store merchandise credit.

Credit card and PayPal refunds take 5-7 business days to be credited to the account. If you still haven’t received a refund after seven days, please get in touch with your financial institution.

Yes, Advance Auto Parts Return Policy allows customers to return the items online.

No, you must pay for the return shipping unless you return a defective item.

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