AutoZone Return Policy 2025 | Terms, Conditions & More
If you are unsatisfied with your purchase at AutoZone, you don’t need to worry. AutoZone Return Policy provides flexibility of 90 days from the purchase date for its customers to get a refund. You must bring the product in the original packaging and with the original sales receipt.
The item should not be used or installed as it would be denied for a refund. AutoZone has the right to ask for your valid government-issued ID at the times of returns for record purposes. Not every product is eligible for returns.
Return Peried
90 Days
Exchange Time
90 Days
Refund Process
48 Hours
Shipping FEE
Non-refundable
Details of AutoZone Returns:
| Information | Details |
| Website | AutoZone |
| Return Period | 90 Days |
| Refund Period | 48 Hours |
| Refund Method | Original Payment Method |
| Exchange Period | 90 Days |
| Return Mediums | Mail, In-Store |
| Customer Service Hours | Monday-Friday: 7:00 AM – 10:00 PM CT Saturday: 7:00 AM – 8:00 PM CT Sunday: 8:00 AM – 8:00 PM CT |
| Phone Support | 1-800-288-6966 |
AutoZone Refund Policy:
You can return your product within 90 days to get a refund. The item must be in the original packaging and have the sales receipt to process a refund. If you purchased with a credit card, bring it into the store, and the refund will be reimbursed to your same credit card account. If you purchased with PayPal or other accounts, bring your receipt, and the store will reimburse the amount to your account. There will be no refund for shipping charges.
AutoZone Exchange Policy:
If you are unsatisfied with your product and want a replacement or exchange, provide it to AutoZone within 90 days, excluding a few items. The item must be in the original packaging and should have the sales receipt for exchanges. Check the eligibility of your product. Ask the staff at the store to help you with the exchange.
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Conditions of AutoZone Return Policy:
The following are the return conditions of AutoZone:
AutoZone Warranty Claim Policy:
AutoZone’s Limited Warranty covers the claimed products for defects in the workmanship and the materials during daily use within 90 days. AutoZone’s Limited Warranty expires when you sell your vehicle.
AutoZone provides a warranty period for their batteries instead of returns. The warranty period of the battery will be mentioned on its sales receipt. If there is a problem with your battery within the warranty period, you can visit any AutoZone store and claim the warranty for a replacement. If it becomes defective, you can return the battery, and they will reimburse you for the credit for a new battery.
Methods to Return at Online Purchases at AutoZone:
AutoZone provides two ways through which you can return your online purchases.
AutoZone Return Policy In-Store:
If you want to return your online purchases to the store, you can simply take your order and its sales invoice to any AutoZone store. You should return the item in its original packaging or box. The fluids must be drained from an item before returning it. The amount will be reimbursed to the original form of purchase you used. Government-Issued ID, AutoZone may require a valid photo ID (e.g., driver’s license, passport) to process the return.
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AutoZone Return Policy By Mail:
Before returning, drain any fluid (if any) from the items. You have to follow these steps to make a return to AutoZone:
You are recommended to return the order to AutoZone Fulfillment Center, which provides package tracking services to ensure your product reaches AutoZone quickly and safely. You will be refunded for your product but not for shipping charges.
AutoZone Core Return Policy:
AutoZone In-Store Returns:
If you want to return a core to the AutoZone store, you can simply take it along with its sales invoice to any AutoZone store. The core should be in its original packaging or box. The fluids must be drained from the core before returning it.
If you purchased with a credit card, bring it into the store, the refund will be reimbursed to your same credit card account if the return is eligible. If you purchased with PayPal or other accounts, bring your receipt, and the store will reimburse the amount to your account. If the core does not pass the inspection for eligibility, you will not receive any refunds, and the core will be returned to you as per AutoZone Return Policy.
AutoZone Mail Returns:
The fluids must be drained from the core before returning it via mail. Fill in the Return Form, which can be found in the Section B of the Shipping invoice. Include it with the core while packing it. Attach the return shipping label outside the box and drop it off at any USPS. You will pay the shipping charges. If the core does not pass the inspection for eligibility, you will not receive any refunds.
AutoZone Delivery and Shipping Policy:
AutoZone provides free shipping on orders above $35. If your order is less than 35, you must pay the shipping fee of $6.99. Same Day delivery orders are delivered within 2-3 hours.
AutoZone Gift Card Policy:
AutoZone provides the facility of Physical gift cards and e-Gift cards. These AutoZone Gift Cards do not expire, and they do not have any dormancy fees. You can purchase AutoZone Gift Card online or at any AutoZone store.
AutoZone Return Policy without Receipt:
If you no longer have the sales receipts of the items you are returning, please contact the customer service of AutoZone at 800-288-6966 and request your order’s transaction information. Customer service will explain the process of returning your products to the AutoZone store.
AutoZone Order Cancellation Policy:
AutoZone allows you to cancel your order until it is shipped. Items that are directly shipped from the vendors cannot be canceled. You can call the Customer Care Center at (800) 288-6966 and give them your order number to cancel your order.
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Exceptions to AutoZone’s Return Policy
AutoZone Return Policy for Damaged Products:
If AutoZone made an error while shipping and you received a defective item, you should complete the “Return Reasons code” of Section B of the return form. Please call Customer Service so they can provide you with shipping arrangements. Your shipping fees will be reimbursed for a refund as well as the cost of the price. You will be provided with a free return shipping label from AutoZone. Drop the defective item at any USPS or AutoZone Fulfillment Center.
AutoZone Store Timings:
In most stores, the timing is from 7:00 AM to Midnight, but the hours may vary. Check the Store Locator to find out the timing of the AutoZone store near you.
AutoZone Customer Service Hours:
You can contact Customer Service according to the provided timetable.
| Day | Starting Time (CT) | Ending Time (CT) |
|---|---|---|
| Monday to Friday | 7:00 AM | 10:00 PM |
| Saturday | 7:00 AM | 8:00 PM |
| Sunday | 8:00 AM | 8:00 PM |
AutoZone Contact Details:
You can contact Customer Service at 1-800-288-6966 via live chat or email.
AutoZone Social Media Handles:
FAQs:
Can I return an item without a receipt?
Yes, but you need to contact AutoZone Customer Support to retrieve transaction details.
Are shipping costs refundable?
Shipping costs are only refunded if AutoZone made a shipping error or the product was defective upon arrival.
What happens if my core fails inspection?
If a core does not meet AutoZone’s inspection criteria, you will not be reimbursed, and the core will be returned to you.
Conclusion:
AutoZone’s return policy is designed for customer convenience, offering store and mail returns with clear conditions on refunds, exchanges, and warranties. By following the proper return procedures, you can ensure a hassle-free experience and avoid unnecessary delays.
