Marks and Spencer Return Policy

Marks and Spencer Return Policy 2024 | Easy Return Methods

Marks and Spencer return policy allows for all returns to be processed within 30 days of the purchase. To return a product, you can either visit the store directly or request it online. Marks and Spencer’s return policy requires the product to be returned in its original condition and packaging, preferably. 

Post returns and refunds may be delayed due to UK delivery network pressures, but they are working closely with partners to process them as soon as possible.

Details About Marks and Spencer Returns

WebsiteMarks and Spencer
Return Period30 Days
Refund Period7-10 Business Days
Refund MethodOriginal Payment Method
Return MediumsMail, In-Store
Customer Support Hours Monday-Sunday: 8:00 AM-8 :00 PM
Phone Support 03330 148000

Marks and Spencer Return Method

Marks and Spencer offers a simple return policy for customers to return their products. The product can be returned either online via mail or in-store, with a 30-day return period for both methods.

In-Store Return Policy

Marks and Spencer’s return policy allows customers to return any item purchased from their outlet. To return an item in-store, simply pack the product without sealing it, and bring it to the store with the tags and price stickers. Please ensure to bring the purchase receipts with the product. An M&S staff member will assist you with the return and refund process at the outlet.

Online Returns

Marks and Spencer’s online return policy allows customers to return their online purchases. 

  • Log in to the purchased website.
  • Select the desired product from the orders section.
  • Answer the prompted questions.
  • Receive shipping labels.
  • Stick labels to products.
  • Pack properly and mail to the provided address.

The refund will be issued once the parcel has arrived at the store. The store will issue a refund once it has verified your product. The refund will be credited to the account where the payment was made. The account will be reflected within 7-10 days. If you have cash on a delivery item, you must provide your bank account details.

Marks and Spencer Exchange Policy

If you have purchased the wrong size or color, you can exchange it for the correct product. The Marks and Spencer Return Policy offers an exchange policy, allowing customers to exchange their items in certain circumstances.

The basic conditions remain unchanged: provide proof of purchase, present the product at the store, or mail it in its original packaging. If the desired product is currently in stock, you will have a chance to purchase it. This statement applies to both damaged and defective products. For more queries, contact the customer service department.

Suggested For You H&M RETURN POLICY

Marks and Spencer Holiday Return Policy

Purchases made between 12 October and 24 December 2023 can be returned until 28 January 2024, while purchases made from 25 December onwards will follow the normal refund policy.

Marks and Spencer Refund Policy

If you are not satisfied with the product, you can return it and receive a refund. Marks and Spencer offers a full refund for defective or incorrect products under their Return Policy. The shipping charges will be charged for any other reason. The refund will be deposited into your bank account.

Cash purchasers are required to provide their bank details for a refund. The refund process typically takes 7-10 days to appear in your bank account, and if it exceeds 10 days, contact M&S customer care. The store will only refund the product once it is received at their warehouse and if it is eligible for a refund.


Exceptions of Marks and Spencer Returns

  • Products with a broken seal can only be returned under statutory rights.
  • Electronic items and underwear/lingerie can only be returned under the goodwill policy if unopened and with the security or hygiene seal intact.
  • Swimwear can be returned as long as hygiene seals are intact.
  • Gifts can be returned via post, but refunds will be processed back to the original payment method.
  • Gift receipts or credit receipts need to be returned to UK stores.
  • Fine jewelry, wedding and bridesmaid dresses, adult fancy dress costumes, maternity clothing, and other products can only be returned by post.

Marks and Spencer International Return Policy

The company offers a standard policy for returns on unused items within 35 days of purchase, both online and in-store. The policy does not cover bra accessories, earrings for pierced ears, open bedding, or face coverings. However, customers can return any item (excluding sale items) purchased in-store or online within 35 days of purchase or receipt. The policy does not cover bra accessories, earrings, open bedding, or face coverings.

Marks and Spencer Order Cancellation Policy

To cancel an order within 30 minutes of placing it, sign into your account, navigate to ‘My orders‘, find your order, click on the ‘View Order‘ link, and click ‘Cancel this order’. To view your order details, enter your order number, email, and billing zip code, and click ‘Where’s my order‘ at the bottom of the page. Then, click ‘Cancel this order‘ on the order details page. If you have left the order after 30 minutes, you can return any unwanted items for a refund.


Marks and Spencer Gift Card Policy

M&S gift cards and e-gift cards are valid for 60 months and can be loaded with up to €1,400 for online and in-store purchases in the UK, ROI, and Channel Islands. Customers can pay by gift card or reward voucher at checkout.

Marks and Spencer Return Policy For Faulty Items

Marks and Spencer offers a range of options for customers who experience a significant issue with their received item, including replacement, repair, or refund. Major failures with products can include issues that would have prevented purchase, unsafe faults, or significant differences from the description if known beforehand.

Marks and Spencer may refuse refunds, exchanges, or repairs if the product was used incorrectly and broken, excluding damages from misuse. 

If you are not responsible for the product’s malfunction and Marks and Spencer cannot repair it within a reasonable time, you can choose to receive a refund or replacement.

Marks and Spencer Return Policy Without a Receipt

Marks and Spencer mandates that customers must return their items within 30 days. It is crucial to have proof of purchase, tax invoice, or other relevant documentation at hand. If you lack certain items, your information, including your driver’s license, will be taken down. The company retains the right to refuse or refund your return or refund.

Marks and Spencer Social Links


You have 30 days to return your product at Marks and Spencer. The product must be returned in its original condition along with its receipt.

Returns for commercial customers take 10 days, while retail customers purchasing special orders or custom-made products expect a 30-day turnaround, and all other products require a 14-day turnaround. 

Returning Marks and Spencer products must be in good, unused condition, original packaging, and sellable condition. Marks and Spencer reserves the right to refuse exchanges or refunds.

The terms and conditions for every Marks and Spencer gift card purchased, whether it’s an eGift card, physical gift card, corporate gift card, purchased on the Marks and Spencer website, at a store, or an approved online stockist, apply.

Once you initiate a return, a tracking link will be provided in your product mail for easy tracking.

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