Wolford Return Policy 2025 | No Questions Asked, Easy Refunds
If an item is not according to your style or you don’t simply like it, you can return it back to Wolford. You have 30 days to return your Wolford items. You must have the sale receipt with you when returning the products. You won’t even have to pay additional charges to make a return. You can contact customer service at service.usa@wolford.biz.
There is a FedEx return label included with your shipment to make the return process easier for you. But if somehow your package does not contain the label or you need an extra label.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
3-10 Days
Shipping FEE
Non-refundable
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Details about Wolford Returns
| Information | Details |
| Website | Wolford |
| Return Period | 30 Days |
| Refund Period | 3-10 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | In-Store, Online |
| Customer Support Hours | Weekdays: 7:00 AM – 10:00 PM EST Weekends: 10:00 AM – 7:00 PM EST |
| Phone Support | +1-800-488-3906 |
| service.usa@wolford.biz |
Return a Gift at Wolford
Please follow the return instructions given in the package to return your gift. Please bring the original sales receipt, if possible, to make the return process easier. Fill in the return sections on the packing slip and put them inside the return package. You can return it at the nearest FedEx location. If you like to send your items by yourself, you can mail them at:
Wolford c/o Hermes Nextec, 1 Imeson Park Blvd, Door E5, Jacksonville, FL 32218
Wolford Refund Policy
Once your return is received and inspected, the refund will be processed via your original payment method. You will receive an email notification once the refund has been successfully processed. Refunds are typically issued within 10 business days after the return is received.
Your bank or payment provider may take an additional 3-7 business days to reflect the refund in your account.
Wolford Exchange Policy
You can exchange your item within 30 days of purchase from Wolford. You must bring an original sale receipt to make an exchange for your item. If you want to exchange an item that you ordered online, you can return it within a 30-day window. The shipping and handling fees will be paid by Wolford. So basically, the return will be free of charge.
Wolford Return Conditions
The followings are the return conditions and instructions provided by Wolford:
What Products Wolford is offering?
The following products are offered by Wolford:
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Methods to Return at Wolford
Wolford provides two methods to return their items back.
Online Returns
To return their items online, you will have to follow the steps listed below:
Wolford c/o Hermes Nextec, 1 Imeson Park Blvd, Door E5, Jacksonville, FL 32218
In-Store Wolford Return Policy
You can return your Wolford items to any Woolford store in the U.S. within 30 days. You must bring the original sales receipt with your returned items. The items must be in unused and unworn condition. The items must be in their original packaging. Bring your items to the help desk in the store, and the staff will help you with the return process. The refund will be made in the original payment method.
Wolford Delivery and Shipping Policy
If you make a purchase on Wolford.com, shipping will only be provided within the United States. You will be delivered your packages in the business days. You won’t receive your packages on National holidays or on the weekend. The following are the delivery methods provided by Wolford:
Wolford Gift Card Policy
Wolford does not sell Gift Cards online.
Wolford Return Policy without Receipt
To return a product at Wolford, it is essential to bring an original sales receipt along with your item. If you are returning a gift, if possible, please bring the original sales receipt, as it would make the return process much easier. You might not be able to get a return, refund, or exchange without a receipt.
Wolford Holiday Return Policy
No specific holiday return policy is mentioned on Wolford’s official website. However, you have 30 days from the date of purchase or delivery to return your item.
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How to Return Faulty Items at Wolford?
If you received a damaged or faulty item even after their careful quality control, you could return them back to Wolford. If the item you purchased online is faulty, you can fill in the reason for the complaint and return it to Wolford using the return shipping label. If you purchased it from a store, you may return it back to the Wolford store where you purchased it.
Tips for Making Returns at Wolford
Keep the following tips in mind before making a return to Wolford:
Store Timings
To find the store timings of the store near you, you can use the Store Locator given on Wolford’s official website.
Wolford Customer Service Hours
You can contact Wolford Customer Service in following hours.
| Day | Timing (EST) |
| Monday | 7:00 AM – 10:00 PM |
| Tuesday | 7:00 AM – 10:00 PM |
| Wednesday | 7:00 AM – 10:00 PM |
| Thursday | 7:00 AM – 10:00 PM |
| Friday | 7:00 AM – 10:00 PM |
| Saturday | 10:00 AM – 7:00 PM |
| Sunday | 10:00 AM – 7:00 PM |
Contact Details
You can contact Wolford Customer Service at +1-800-488-3906.
Social Media Handles
FAQs
Can I Return an Item Without a Receipt?
No, all returns require the original sales receipt as proof of purchase. Orders without a receipt may be denied for a refund.
What Happens If My Item Arrives Damaged?
If you receive a damaged or defective item, contact customer service immediately at service.usa@wolford.biz. Provide clear images of the damage along with your order details to expedite the resolution process.
What If My Refund Is Delayed?
If you have not received your refund within 3-10 business days, contact customer service with your return tracking number for an update.
Conclusion:
Returning your order should be quick and stress-free when you follow the proper steps. Always check the return conditions, use the prepaid FedEx label, and monitor your refund timeline for a smooth process. If you need any assistance, don’t hesitate to contact the customer service team at service.usa@wolford.biz.
