Staples Return Policy 2025 [UPDATED] | Complete Process & Tips

Shopping at Staples is convenient, whether you’re picking up essential office supplies, upgrading technology, or furnishing your workspace. However, knowing the return policy can save you time and frustration if you ever need to return a product. Understanding the specifics of return windows, eligibility, and required documentation ensures you have a seamless experience.

Staples aims to offer flexibility while maintaining clear guidelines for different product categories. From office supplies with no return restrictions to electronics with a strict 14-day return limit, this guide provides all the information you need for a successful return—whether you have a receipt or not.

Return Peried

Different

Exchange Time

Different

Refund Process

10-14 Days

Shipping FEE

Non-refundable

Details for Staples Returns

Information	Details
Website	Staples
Return Period	30 days, 14 days for tech products
Store Timings	Varies from region to region
Exchange Period	30 days
Mediums	Online, In-store
Support Hours	Weekdays – 7:30am- Midnight ESTWeekends – Closed
Phone Support	Chat and Email 24×7
Customer Care	+1-888-515-8880
Email	On Website

Staples Refund Policy (Process and Timeline)

The item will be sent to the warehouse if you want to return a product. It will take approximately 5 business days to check the item’s validity. If you cancel the order, transferring the funds back to your account will take 10 business days.

If you do not have the receipt for the product, you will be offered an exchange or store credit for it if Staples verifies the proof of purchase. If there is no proof of your purchase, the company will require your identification.

If you purchased the item with your debit or credit card, bring it to the store while returning it. The furniture you want to refund should be disassembled upon return. The company takes 24 hours to inspect the item before issuing a refund.

If you receive the wrong item, Staples takes three business days to resolve it. The refund will be made in the original amount of payment. Coupon refunds are made in 7-10 days via postal mail and 72 hours via email.

Office Supplies: These can be returned at any time, provided they are unused and in original packaging.
Technology and Small Appliances: These must be returned within 14 days from the date of purchase.
Furniture: The return period for furniture is 14 days, and items must be in their original condition.
Software:
Unopened software can be returned within 30 days.
Opened software is non-returnable unless it is defective.

Staples Exchange Policy

Staples offers an exchange policy of 30 days. You can return the item both online and in-store. If you want to exchange an item at the store, ensure you have the original receipt, which must be in its original packing and condition. If the item you received is damaged or defective, you will get a free replacement by selecting “damaged or defective” as the reason for return.

Staples Return Policy for Gift Card

The items purchased using gift cards can be returned within 30 business days. You can receive a refund or store credit at the lowest price. The refund for the gift cards will be made within 72 hours via email or 7-10 days via postal mail.

Staples Exceptions

Although you can return most items according to Staples policy, a few exceptions are mentioned.

Digital software and downloadable content cannot be returned.
Gift cards, prepaid cards, and phone cards are non-refundable.
Ink and toner can only be returned if unopened and in original condition.
Custom-made or personalized items (such as custom printing orders) are final sale.
Holiday Return Policy: During holiday seasons, return periods for electronics and furniture may be extended for gift purchases.

Suggested For You Best Buy Return Policy

Staples Return Conditions

A few of the conditions for your items are:

Items to be in their original packaging with all accessories included.
A valid proof of purchase, such as a receipt or order confirmation.
Refunds will be issued based on the original payment method.

Staples Money Back Guarantee

Staples provides the money back in the original form it was paid for.

Staples would refund you your amount in credit/debit card if you used it while purchasing an item.
In return, you would receive store credit if you purchased an item via gift cards.
Staples will refund you in cash if you paid by cash or check.
Staples will refund you via a Corporate check if your pretax amount exceeds $500.

Staples Warranty Claim Policy

The warranty is provided for every product that is purchased or leased. The products must be usable for everyday use and for a specific period according to the price paid. Staple also provides Easy care Service Repair, Replacement, and Accidental Protection Plans.

Staples Methods (Online or In-stores)

You can return the item online through their website or by visiting a Staples store.

Online

To return the item online, you need to

Log into your Staples account from their website.
Choose the order and click “Return Order” to initiate a return.
Please select the items you wish to return and a valid reason.
You will receive a confirmation email with a schedule provided.
The courier service will pick up between 7 am-8 pm.

Please note that any online order can also be returned to Staples store for a full refund.

In-store

You can also return the items in-store.

Search for the nearest Staple store.
Bring the item in its original condition and packing with its receipt.
Staples staff will help you with the return process.

Staples Delivery and Shipping Policy

You will receive a confirmation email once your order is shipped. The shipping charges for orders under $35 will be $5.99, while delivery is free on orders over $35. You can also track your order with the tracking number provided in the email. Deliveries are scheduled Monday to Friday, 9 a.m. to 5 p.m. for business addresses, and 7 a.m. to 8 p.m. for residential addresses.

Day	Business Time	Residential Time
Monday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM
Tuesday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM
Wednesday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM
Thursday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM
Friday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM

Staples Return Policy Time Duration

The return limitations are as follows:

Office supplies can be returned anytime.
Technology items and furniture can be returned in 14 days.
The software return window is of 30 days.
AppleCare+ items can be returned in 30 days.

Tips for Making Returns

Keep in mind these tips for making returns

You cannot reuse a coupon if you return an item purchased from it.
Make sure to remove your data from the devices you are returning.
The discount value will be deducted from the refund if you purchase an item using a gift card.
Include all the original packing material and receipts while returning an item.

Staples Return Policy without Receipt

If you have lost your receipt, you may still be able to return your item under specific conditions:

Valid ID Requirement: Some returns without receipts require a government-issued ID to track return patterns and prevent fraud.
Credit/Debit Card Lookup: If you paid using a credit or debit card, Staples may be able to retrieve your purchase history and validate the return.
Store Credit: If the receipt cannot be located, Staples may issue a refund as store credit, based on the lowest selling price in the last 30 days.

Special Scenarios

Scenario	Return Policy
Gift Returns	Gifts can be exchanged or refunded as Staples store credit. Must be within the standard return period.
Using Coupons or Rewards	Refund reflects the discounted price if a coupon or Staples Rewards was used. Any earned Staples Rewards points will be deducted upon return.
Damaged or Defective Items	Items can be exchanged or refunded within the return period. Manufacturer warranties may apply beyond the Staples return window.
Returning Large or Heavy Items	Special return procedures may be required. Customers might need to arrange for pickup or return to designated Staples locations.

Staples Order Cancellation Policy

According to Staples Return policy, they don’t cancel or modify any order which has been placed. This means you cannot add or remove any item from your order. Upon delivery, you can accept the order and process a self-return, contact Staples to arrange a return, or return your item to a local Staples store.

Faulty Products Policy

If you received a faulty or wrong item, you could return it to Staples. You can call their customer service or chat with an agent on their website. Staples will arrange a pick-up for that item and provide you with a full refund at no extra charge. You can also return the product to any Staples store.

Staples Store Timings

Stores open and close at different times from region to region. To find the store hours near you, you can locate the store on the website.

Staples Customer Service Hours

During the weekdays, calls can be made between 7:30 am- Midnight EST. Calls and emails can be made 24/7.

Staples Contact Details

You can contact customer service at +1-888-515-8880.

Social Media Handles

FAQs:

In how many days will I get the refund back?

You can get a refund back in 3-5 business days.

Within how many days can we return the product?

Products can be returned within 30 days, and technology items can be returned within 14 days.

Can I return an item I purchased online to the Staples store?

Yes, you can return the item purchased online to any Staples store. Bring the shipping label and original item with you.

What is Staples’s return policy for items bought during the holidays?

Items bought between November 20th and December 24th can be returned until January 15th.

Can I return an item without a receipt?

Yes, you can return the item, but you can’t always get a full refund; if proof of purchase can’t be verified, you’ll get store credit or an exchange.

Conclusion

Understanding the Staples return policy ensures a stress-free shopping experience. Whether you’re purchasing technology, furniture, or office supplies, knowing the specific return rules can help you avoid issues down the line. Keeping your receipt, original packaging, and accessories ensures a smooth return or exchange process.