Staples Return Policy 2024 [UPDATED] | Process and Tips

Staples Return Policy: 30 Days for Most Products, 14 Days for Technology Products, and Extended Return Periods for Preferred Members.

Staples Return Policy 

Staples is an American retail company for offic2e products and supplies. It provides business essentials such as computers, printers, ink, office furniture, and other promotional products.

If the products you purchased from Staples do not satisfy you, you can conveniently return them to Staples. Staples provides a return policy for their products for about 30 days. And 14 days for electronics items like computers, laptops etc.

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Technology products like laptops, e-readers, computers, cell/smartphones, and unopened drones have 14 days to return. The items must be in saleable condition and should be in their original packaging.

The original packaging should include the UPC, manual, packing slip, or receipt. You can return the items by bringing them in-store or returning them online. Per the company’s policy, Preferred Business Members and Teacher’s Program Members’ return policies are 60 days instead of 30 days and 28 days instead of 14 days for tech products.

Details for Staples Returns

Return Period 30 days, 14 days for tech products
Store TimingsVaries from region to region
Exchange Period30 days
MediumsOnline, In-store
Support HoursWeekdays – 7:30am- Midnight ESTWeekends – Closed
Phone SupportChat and Email 24×7
Customer Care +1-888-515-8880
EmailOn Website

Staples Refund Policy (Process and Timeline)

The item will be sent to the warehouse if you want to return a product. It will take approximately 5 business days to check the item’s validity. If you cancel the order, transferring the funds back to your account will take 10 business days.

If you do not have the receipt for the product, you will be offered an exchange or store credit for it if Staples verifies the proof of purchase. If there is no proof of your purchase, the company will require your identification.

If you purchased the item with your debit or credit card, bring it to the store while returning it. The furniture you want to refund should be disassembled upon return. The company takes 24 hours to inspect the item before issuing a refund.

If you receive the wrong item, Staples takes three business days to resolve it. The refund will be made in the original amount of payment. Coupon refunds are made in 7-10 days via postal mail and 72 hours via email.

Staples Returns

Staples Exchange Policy

Staples offers an exchange policy of 30 days. You can return the item both online and in-store. If you want to exchange an item at the store, ensure you have the original receipt, which must be in its original packing and condition. If the item you received is damaged or defective, you will get a free replacement by selecting “damaged or defective” as the reason for return.

Staples Return Policy for Gift Card

The items purchased using gift cards can be returned within 30 business days. You can receive a refund or store credit at the lowest price. The refund for the gift cards will be made within 72 hours via email or 7-10 days via postal mail.

Staples Exceptions

Although you can return most items according to Staples policy, a few exceptions are mentioned.

  • No returns for any expired or opened ink and toner.
  • No returns will be made for open-box software. You can only return it while it is unopened and within the period of 30 days.
  • Custom-assembled furniture and any other custom order can only be returned if not defective.
  • Open earbuds, earphones, and headphones are not returnable.
  • Gift and phone cards are non-returnable and non-refundable.

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Staples Return Conditions

A few of the conditions for your items are:

  • Debit/credit refunds will be processed to the same card number.
  • Items purchased by checks can be returned within 14 days, and you will only receive store credit.
  • In the absence of proof of purchase, your identification will be required.
  • You should remove every personal information from the item you want to return.
  • Any defective items cannot be returned.

Staples Money Back Guarantee

Staples provides the money back in the original form it was paid for.

  • Staples would refund you your amount in credit/debit card if you used it while purchasing an item.
  • In return, you would receive store credit if you purchased an item via gift cards.
  • Staples will refund you in cash if you paid by cash or check.
  • Staples will refund you via a Corporate check if your pretax amount exceeds $500.

Staples Warranty Claim Policy

The warranty is provided for every product that is purchased or leased. The products must be usable for everyday use and for a specific period according to the price paid. Staple also provides Easy care Service Repair, Replacement, and Accidental Protection Plans.

Staples Methods (Online or In-stores)

You can return the item online through their website or by visiting a Staples store.


To return the item online, you need to

  • Log into your Staples account from their website.
  • Choose the order and click “Return Order” to initiate a return.
  • Please select the items you wish to return and a valid reason.
  • You will receive a confirmation email with a schedule provided.
  • The courier service will pick up between 7 am-8 pm.

Please note that any online order can also be returned to Staples store for a full refund.


You can also return the items in-store.

  • Search for the nearest Staple store.
  • Bring the item in its original condition and packing with its receipt.
  • Staples staff will help you with the return process.

Staples Delivery and Shipping Policy

You will receive a confirmation email once your order is shipped. The shipping charges for orders under $35 will be $5.99, while delivery is free on orders over $35. You can also track your order with the tracking number provided in the email. Deliveries are scheduled Monday to Friday, 9 a.m. to 5 p.m. for business addresses, and 7 a.m. to 8 p.m. for residential addresses.

DayBusiness TimeResidential Time
Monday9:00 AM – 5:00 PM7:00 AM – 8:00 PM
Tuesday9:00 AM – 5:00 PM7:00 AM – 8:00 PM
Wednesday9:00 AM – 5:00 PM7:00 AM – 8:00 PM
Thursday9:00 AM – 5:00 PM7:00 AM – 8:00 PM
Friday9:00 AM – 5:00 PM7:00 AM – 8:00 PM

Staples Return Policy Time Duration

The return limitations are as follows:

  • Office supplies can be returned anytime.
  • Technology items and furniture can be returned in 14 days.
  • The software return window is of 30 days.
  • AppleCare+ items can be returned in 30 days.


Tips for Making Returns

Keep in mind these tips for making returns

  • You cannot reuse a coupon if you return an item purchased from it.
  • Make sure to remove your data from the devices you are returning.
  • The discount value will be deducted from the refund if you purchase an item using a gift card.
  • Include all the original packing material and receipts while returning an item.

Staples Return Policy without Receipt

You don’t need to worry if you return an item without a receipt to the same store you purchased it from. Staples can look for your receipt and provide a full refund. You can also print your receipt online through the “My Orders” section. Without proof of purchase, you will only be eligible for in-store credit for the lowest price within the last 30 days. Your identification may be required.

Staples Order Cancellation Policy

According to Staples Return policy, they don’t cancel or modify any order which has been placed. This means you cannot add or remove any item from your order. Upon delivery, you can accept the order and process a self-return, contact Staples to arrange a return, or return your item to a local Staples store.

Faulty Products Policy

If you received a faulty or wrong item, you could return it to Staples. You can call their customer service or chat with an agent on their website. Staples will arrange a pick-up for that item and provide you with a full refund at no extra charge. You can also return the product to any Staples store.

Staples Store Timings

Stores open and close at different times from region to region. To find the store hours near you, you can locate the store on the website.

Staples Customer Service Hours

During the weekdays, calls can be made between 7:30 am- Midnight EST. Calls and emails can be made 24/7.

Staples Contact Details

You can contact customer service at +1-888-515-8880.

Social Media Handles


You can get a refund back in 3-5 business days.

Products can be returned within 30 days, and technology items can be returned within 14 days.

Yes, you can return the item purchased online to any Staples store. Bring the shipping label and original item with you.

Items bought between November 20th and December 24th can be returned until January 15th.

Yes, you can return the item, but you can’t always get a full refund; if proof of purchase can’t be verified, you’ll get store credit or an exchange.

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