Goodwill Return Policy 2024 [Detailed] | Process & Tricks

“Shop with Confidence: Goodwill Return Policy Makes Your Purchases Worry-Free!”

Goodwill Return Policy:

If you purchased from Goodwill, and you are not happy or completely satisfied with your purchase then you can easily return it. Goodwill has a generous return policy, according to which you have 30 days to easily return your product. The products must be in their original condition and are allowed which you want to return. Also, original proof of purchase will be a return requirement.

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Details about Goodwill Returns:

Information Details 
Website Goodwill
Return timeWithin 30 days of purchase
Return methodIn store
Exchange methodIn-store 
Refund typeGoodwill Gift Card
Contact 704-3727-3434

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Goodwill Central Texas Return Policy:

Central Texas items, as well as food and beverages are non-returnable. Make sure that these items don’t have a pink final sale sticker. It is necessary to check the sticker before going to the store. Pack your product in its original box and try to return them within 7 days of purchase.

Goodwill Grid Return Policy:

According to the Goodwill return policy, to return any item to the GRID that sells computer and electronic accessories, the return time period of these products varies according to product type. 

  • You have 7 days to return computers, laptop, mice, keyboard and power supplies.
  • You have 7 days to return video games only if they are defective or damaged.
  • For printers and games systems you have 14 days to return.
  • You can return to the computer system within 30 days of purchase.
Goodwill Returns

Goodwill Return Policy in Southern California:

The southern California return policy differs from others. You can return the product within 60 days of purchase. Bring your item back in its original condition and make sure that your product has all the necessary tags. You need to have the original receipt or any proof of purchase and price tags to return your product at Goodwill.

Return Method:

  • Goodwill only allows returns to be made in-store, not via mail or online.
  • To make a return, customers must visit the original Goodwill store where they made the purchase.
  • The product must be in its original condition and returned within 14 days of purchase with the original receipt.
  • If you have a receipt, you can easily return any product at Goodwill.
  • Goodwill Central Texas’ return policy allows customers to shop with confidence, knowing they can return any product within 14 days of purchase with a valid receipt.
  • Our store executives are always happy to help with any returns or questions you may have.

Goodwill Exchange Policy:

The exchange can be done by going to the store. The Goodwill exchange policy goes hand in hand, it is very straightforward. Customers can exchange a product within 30 days of purchase. You cannot request an exchange for an un-identical item. The store will only exchange your product if you received a damaged or defective product.

Goodwill Refund Policy:

To receive your refund, you have to return your item within the time limit explained by Goodwill return policy. According to Goodwill refund policy, you will get your refund immediately in the form of a Goodwill gift card.

There is no expiry date for the Goodwill Gift card. Furthermore, you can request an exchange for the same product, if you refuse to accept a Goodwill gift card as a refund. Goodwill gift cards can be used for further purchase at Goodwill stores.

Conditions of Goodwill:

  • You will have to provide an original receipt to make a return at Goodwill.
  • You will not be able to make a return if you washed the product.
  • You should keep all the tags intact.
  • If you removed the tag you will not be able to make a return at Goodwill.

Goodwill Return Exceptions:

  • Item must be in its original condition as you received it.
  • Goodwill will not accept your return if you fail to submit your original receipt. 
  • Those items which you purchased at Good thread may only be returned to Good thread.
  • All returns must be approved by the manager.
  • If you remove tags from your product your return will not be accepted at Goodwill.
  • Goodwill does not accept the return of furniture, bean bag chairs, sleeper sofas, large appliances, software and window blinds.

Goodwill Return Policy without Receipt:

You will not be eligible to make a return at Goodwill if you failed to provide the original receipt. You are required to provide an original receipt or any proof of purchase.

Goodwill Gift Card Policy:

  • Customers can purchase Goodwill gift cards at any retail store.
  • Your refund will be credited in the form of a Goodwill gift card.
  • No tax will be applied on the purchase of gift cards.
  • Goodwill gifts cannot be redeemed for cash and are not returnable.
  • If you lost or stolen your card you will not be able to replace it.

Delivery and Shipping Policy of Goodwill:

There are two different options for delivery:

  • Standard shipping
  • Expedited Shipping 
Shipping OptionCost per ItemEstimated Delivery Time
Standard$3.996-16 business days
Expedited$6.994-5 business days

Customers can choose the shipping option that best fits their needs. Standard shipping is the more affordable option, with an estimated delivery time of 6-16 business days. Expedited shipping is a faster option with an estimated delivery time of 4-5 business days, but it costs more per item. Regardless of which option you choose, we strive to ensure that your order arrives in a timely and secure manner.

Goodwill Store Timings:

The store hours of Goodwill stores in the United States (US) are as follows:

DayOpening TimeClosing Time
Monday10:00 AM6:00 PM
Tuesday10:00 AM6:00 PM
Wednesday10:00 AM6:00 PM
Thursday10:00 AM6:00 PM
Friday10:00 AM6:00 PM
Saturday10:00 AM6:00 PM

Contact Details:

You can either chat, or send a message to Customer Service on the website. Contact them by dialing 773-627-5770.

What are the not returnable items at Goodwill?

  • Books 
  • Jewelry
  • Watches
  • Seasonal 
  • Discounted items
  • Records
  • Tapes
  • CD and DVDs
  • Furniture.

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You can return the product at Goodwill within 30 days of purchase.

No, Goodwill does not give cash back for returns. Original tags must be attached to the product. Their refund type is store credit only.

No, you cannot return an item without a receipt. You need to provide an original receipt to make a return at Goodwill.

  • There are following items which you can’t return at Goodwill.
  • Large appliances
  • Plumbing Materials
  • Window blinds
  • Furniture
  • Bean bag chairs
  • Sleeper sofas
  • Toys
  • Books
  • New goods
  • Housewares.

Yes, you can return damaged products at Goodwill. According to Goodwill return policy you can return or exchange products at Goodwill, if you received a damaged or defective product.

The store will credit your refund immediately in the form of a Goodwill Gift Card.

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