belk return policy updated

Belk Return Policy 2024 [CHECKED] | Store & Online Return Process

Belk return policy offers stress-free returns and exchanges for online purchases. Learn how to return items easily and get refunds or exchanges through our simple and convenient process.

A brief introduction to Belk.com

The Belk store is a Monroe, North Carolina-based department store with stores in 16 states. Belk stores offer shoes, apparel, accessories, home furnishings, cosmetics, and wedding registries.

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Belk Return Policy

According to the return policy at Belk, if you buy an item or groceries and later decide to return them, you can do so. You can return the item in 90 days of purchase. It’s possible by visiting the store and returning the items or online. You can also contact their service team at +1-866-235-5443 for details. If the product is damaged, then it will be a free return. Otherwise, you will have to pay the shipping fee.

Details of Belk Returns

InformationDetails
WebsiteBelk
Return Policy Days90 days
Exchange Days90 days
RequirementsReceipt, Order Confirmation Email
MediumsIn-store, via mail
Support HoursMon-Sat: 9 AM-9 PM EST
Customer Care +1-866-235-5443
Email[email protected]

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Belk Refund Policy

Per Belk’s refund policy, you can refund a product within 90 days. The refund given to you will be in the original payment method within 15 business days. If you purchased items with a credit card, the amount would be returned to your account within 15 business days. If, somehow, you are to return the items after 90 days, then you will only get a gift card as a refund. You must pay the shipping fee if the items are not defective or damaged.

Belk Exchange Policy

Per their policy, you have 90 days to exchange a purchased item from Belk. Items at Belk can be exchanged except for non-returnable ones. After 90 days, Belk does not allow any exchanges.

Belk Returns

Belk Return Shipping Costs

If your purchased item is defective, you do not have to pay for the shipping fee. Otherwise, the carrier shipping fee would be $9.95 unless otherwise indicated. 

Way to return Belk Products

Belk In-store Returns

   Returning products and groceries at the Belk store is easy. Follow the mentioned guidelines

  • Visit the nearest store.
  • Bring the items you want to return with you.
  • Remember to bring the receipt, the packaging slip or the order confirmation email
  • The support desk staff will check the eligibility of the product and help you with the return process.

If you still need your receipt, ask the store to help you. 

Belk Returns by Mail

You can return most items to Belk using their mail services. However, the furniture purchased from belk.com and Belk Marketplace cannot be returned via mail. These guidelines can be looked up to return products via mail:

  • Pack the product and mention the valid reason for the return.
  • Make sure the product is intact and has original billings and receipts.
  • Then mail it to the address of the store.

        If the shipment is received in damaged condition, there will be no refund.

Belk Return Exceptions

Special Occasion Dresses and Swimwear

The return period is 45 days. It should not be worn, in good condition, or unwashed.

Designer Sunglasses (Sunnies)

The item(s) must be in their original state, with all tags attached. They must be returned in 45 days of purchase with a receipt, packaging slip, or transaction confirmation email. The total purchase price will be refunded to the original method of payment.

Fine Jewelry

The return period is 90 days with the original receipt.

What Goes Around Comes Around

Items may have inconsistencies and defects from natural wear and tear.

Last Chance merchandise ending in $.94

Final sales are not returnable, and non-exchangeable

Area Rugs

Any 5 ft or larger area rugs are non-returnable.

Furniture

Furniture is non-returnable.

Christmas Trees

Christmas trees of 10-ft or larger cannot be returned.

Mattresses

Mattresses are non-returnable at the store and can only be mailed in 90 days.

Air Mattresses

Air Mattresses are non-returnable.

Outdoor Grills

Outdoor grills are non-returnable at the store.

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How to exchange purchased products?

You can visit the store or send the package by mail for its exchange. Bring the receipt with you if you are to return it at Belk’s store. Store staff will check the validation of the item. You must pay the difference in cash if you exchange it for another product. You’ll have to pay the shipping fee if you want to exchange an item that’s not damaged via mail.

Belk Marketplace Refund Policy

For further assistance with your order, contact the marketplace seller directly for refunds, return,s and exchanges. The return instruction includes the customer service contact information. To find your item or order history search for seller contact available on the seller page. Shipping charges may vary.

Belk Returns after 90 days without a Receipt

For returns made after 90 days without a receipt, Belk will refund it at the lowest price in the last 60 days through gift cards.

Return the Product with the Receipt

Returns made with receipt and packaging slip in 90 days will get a full refund from Belk store in the original payment method.

Payment Methods

If you pay from Apple Pay or PayPal, follow the guidelines below.

  • For ApplePay, you must provide your order’s packaging slip, confirmation email, shipping email, and Belk account under My Orders.
  • For PayPal, you must give your order’s receipt or confirmation email. Otherwise, you’ll get a refund in Belk’s gift card at the lowest price of the last 60 days.

Belks Return Address

You can mail the item back at,

Address

Belk Returns Center, 3805 Furman L. Fendley Hwy, Jonesville, SC 29353

How to contact Belk customer service for assistance

You can contact Belk’s customer service at +1-866-235-5443.

Return Shipping Costs

If you are to return a product with no damages, you’ll have to pay the shipping fee of $9.95, and if the item is damaged, then the shipping fee will be paid by Belk.

Social Media Handles

FAQs

Per the policy, you can return your item within 90 days, both in-store and via mail. After 90 days, you’ll receive a gift card for the lowest price in the last 60 days.

Most items bought from belk.com can be returned to a Belk store, except for a few non-returnable items.

You can return your item to Belk within 90 days of purchase.

The few non-returnable items are:

  • What Goes Around Comes Around
  • Last Chance merchandise 
  • Furniture
  • Christmas Trees
  • Mattresses
  • Air Mattresses
  • Outdoor Grills

You can return the item to the store or send it via mail; Belk will pay the shipping charges if the item is defective.

You’ll have to contact the seller for return information for the marketplace items.

It takes 15 business days for refunds to be processed and credited to the customer’s account.

Contact the seller of the product to see if they offer any returns for the items they sell.

It takes 15 business days to receive a refund from Belk.

It takes some time to receive a refund from Belk. If you still haven’t received the refunds, contact Belk’s customer service at +1-866-235-5443.

Yes, you can exchange the item instead of returning it. However, you will have to pay the difference in amount.

For returns made after 90 days without a receipt, Belk will refund it at the lowest price in the last 60 days through gift cards.

You can enter your order number and email to track your shipment, or contact Belk’s customer service at +1-866-235-5443.

The furniture purchased from belk.com and Belk Marketplace cannot be returned via mail.

What Goes Around Comes Around Items may have inconsistencies and defects from natural wear and tear.

Outdoor grills are non-returnable at the store.

The return period for fine jewelry is 90 days with the original receipt.

Christmas trees of 10 feet or larger cannot be returned to the store.

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