PetSmart Return Policy

PetSmart Return Policy 2024 | 60 Days Easy Timeline

PetSmart Return Policy allows to 60 days to return any item at PetSmart, if the product is not according your needs. PetSmart’s ultimate goal is to make their return policy very easy and convenient for their customers since they know that pet parents are always busy. You can return your items through the mail or by visiting the PetSmart store. Your product must be in sellable condition.

Details of PetSmart Returns:

Return Period60 Days
Refund Period7-10 Business Days
Refund MethodOriginal Payment Method
Exchange Period60 Days
Return MediumsOnline, In-store
Chat Hours8:00 AM – 10:00 PM EST
Phone Support1-888-839-9638
EmailAt Website

PetSmart Return Policy Process:

To return the item, you must have its original proof of purchase, which makes the return process much easier. When a product is returned, the treat points that you earned while purchasing it are retrieved. If you earned any points from the original transaction, they will be deducted too.

Similar To This Petco Return Policy

Unsatisfied purchases from the PetSmart website (online) can be returned for the price of the item, excluding shipping and handling fees, gift wrap, and additional charges. Make sure the item is in pristine condition while returning it.

PetSmart Refund Policy:

You have 60 days to make returns to PetSmart and get your refund. If you made a purchase using a credit card, a refund will be issued to you within 10 business days.

  • If you purchase an item using cash, you will be refunded in cash.
  • If you purchase an item using a credit card, you will be refunded to the same credit card account or merchandise return card.
  • If you purchase an item using a check, you will be refunded in cash or a merchandise return card.
  • If you purchase an item using a debit card, you will be refunded in cash.
  • If you purchase an item using PayPal, you will receive a merchandise return credit.
  • If you purchase an item using Gift card, you will receive a merchandise return credit.
PetSmart Returns

PetSmart Exchange Policy:

You can exchange your item for any other item of your choice. The exchanges must be made in-store. Exchanges are not acceptable via mail. Proof of purchase may be required to get an exchange for the item. If you exchange an item for another item of a lower price, the remaining balance will be refunded to the original payment method. Otherwise, you will have to pay the remaining amount.

Gift Card Policy at PetSmart:

You can purchase eGift Cards and Gift Cards at PetSmart. You can purchase a Gift Card with any amount between $5 and $500. You can also order Gift Cards in bulk. If you purchase a physical gift card online, you have three shipping options.

  •  FedEx ground shipping is free and takes 3-7 business days.
  •  FedEx 2-day shipping costs $12.95 as a shipping fee and takes two business days.
  •  FedEx overnight shipping costs $16.95 as a shipping fee and takes one business day.

PetSmart Return Exceptions:

The following is the return exceptions at PetSmart:

  • An original receipt is required for exchanges and returns of services purchased online.
  • No returns or exchanges for prescription medication products.
  • You must have proof of purchase for the return and exchange of any of the following items that are less than $10.
  • Vitamins and Non-prescription pet medication
  • Electronic merchandise such as collars
  • Pumps or Filters
  • Grooming tools
  • Fencing and training items

What Products PetSmart is offering?

The following are the products and services offered by PetSmart:

  • Pet Foods
  • Pet Supplies
  • Pet Treats
  • Pet Services
  • Pet Medicines
  • Pet Care

Methods to Return at PetSmart

PetSmart offers its customers two options for returning the items. You can follow the given steps mentioned below to return your items.

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Returning Online Purchases:

To return your items online, you will have to follow the following steps:

  • Select a valid reason for the return on the packaging slip.
  • Give a call to customer service at 1-888-839-9638 and ask them to provide you with a return authorization number and shipping label. Keep a copy for yourself.
  • Make sure to return the items in their original packaging.
  • Pack your items securely in a box with the prepaid shipping label attached to it.
  • Drop-off the package at the nearest FedEx location.
  • Refunds will be issued in the original payment method within 30 days after PetSmart receives your order.
  • An email will be sent to you after the processing, it might take 3-7 business days for the credit processing depending on your financial institution.
  • If you mail without a prepaid shipping label, you must pay all of the shipping charges. Cash on Delivery orders will be sent back to the customers.


To return an online purchase to any PetSmart you can just bring the item which should be in its original packaging. Make sure to bring the packaging slip or the shipping confirmation email as proof of purchase.

If you used a credit card to purchase an item, you must bring it with you to the PetSmart store so that the refund will be made to that credit card account, excluding shipping and gift wrapping. If you used other methods like,

  • PayPal
  • Made a same-day delivery purchase.
  • Made a purchase using a delivery provider app

You will get a merchandise return card in such cases. Merchandise return cards cannot be redeemed for cash and cannot be used for future in-store purchases.  The following purchases should only be returned in stores:

  • Same-day delivery purchases
  • Using the “Buy & Pickup” online feature
  •  Using a delivery provider app
  •  Using AfterPay payment services
  •  Using PetSmart services

Bring your product to the store for return, with its original packaging and receipt, and in saleable condition if you are not satisfied with your purchased item.

PetSmart Delivery and Shipping Policy:

PetSmart offers the following Shipping and Delivery services:

  • Guaranteed 2-Day Shipping: Items arrive within two days if the order is placed before 12:00 PM (noon) ET.
  • Guaranteed Next-Day Shipping: Items arrive within one day if the order is placed before 12:00 PM (noon) ET.

PetSmart Return Policy without Receipt:

If you cannot find your receipt or have lost it, you can bring a valid ID to the PetSmart store and get a merchandise return card for the price of the most recent sale. You will get a refund of the remaining amount from the original payment method.

Order Cancellation Policy:

You cannot cancel your order once it starts processing, as PetSmart cannot cancel it. PetSmart’s system is made to process and ship orders.

Faulty Returns at PetSmart:

PetSmart takes full responsibility if you receive a damaged item. You can contact Customer Service at 1-888-839-9638 and provide them with your order number, order confirmation email, product number, email, and your phone number.

If you received a damaged item purchased through the delivery provider’s app, contact the delivery provider’s customer service.

PetSmart Store Timings:

Since the store timing may vary in different regions, use the Store Locator at the PetSmart’s website to find the store hours of the store near you.

Customer Service Hours:

You can call PetSmart’s customer service in following hours of the day.

DayCustomer Service Hours (EST)
Monday8:00 AM – 10:00 PM
Tuesday8:00 AM – 10:00 PM
Wednesday8:00 AM – 10:00 PM
Thursday8:00 AM – 10:00 PM
Friday8:00 AM – 10:00 PM
Saturday8:00 AM – 10:00 PM
Sunday8:00 AM – 10:00 PM

PetSmart Contact Details:

You can send your questions to PetSmart by selecting a subject from the emailing option on their website or by calling them at 888-839-9638.

PetSmart Social Media Handles:


You can bring a valid ID to the PetSmart store and get a merchandise return card for the price of the most recent sale. You will get a refund of the remaining amount in the original payment method.

PetSmart’s policy states that the item must be returned in its original packaging with a packaging slip.

You can return animals like snakes, rats, iguanas, fish, hamsters, and other within 14 days of purchase and the refund will be issued in 3-7 business days.

You can return it within 14 days with the original proof of purchase.

Yes, you can return fish within a 14-day window, and make sure to bring the receipt.

Yes, you can return the items if they are in good and saleable condition.

No, returns or exchanges for prescription medication products are not acceptable.

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