PetSmart Return Policy 2025 | With & Without a Receipt
PetSmart Return Policy allows to 60 days to return any item at PetSmart, if the product is not according your needs. PetSmart’s ultimate goal is to make their return policy very easy and convenient for their customers since they know that pet parents are always busy. You can return your items through the mail or by visiting the PetSmart store. Your product must be in sellable condition. Returning a product to PetSmart is simple and convenient.
Customers can return most items within 60 days of purchase if they have a valid receipt. Shopping for your pet should be a stress-free experience, and PetSmart’s return policy ensures that customers can exchange or return products with ease. Whether you’re unsatisfied with a purchase, received a damaged item, or simply bought the wrong product, this guide will help you understand the process step by step, making it as smooth as possible.
Return Peried
60 Days
Exchange Time
60 Days
Refund Process
7-10 Days
Shipping FEE
Non-refundable
Details of PetSmart Returns:
| Information | Details |
| Website | PetSmart |
| Return Period | 60 Days |
| Refund Period | 7-10 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 60 Days |
| Return Mediums | Via Mail, In-store |
| Chat Hours | 8:00 AM – 10:00 PM EST |
| Phone Support | 1-888-839-9638 |
| At Website |
PetSmart Return Policy Process:
To return the item, you must have its original proof of purchase, which makes the return process much easier. When a product is returned, the treat points that you earned while purchasing it are retrieved. If you earned any points from the original transaction, they will be deducted too.
Similar To This Petco Return Policy
Unsatisfied purchases from the PetSmart website (online) can be returned for the price of the item, excluding shipping and handling fees, gift wrap, and additional charges. Make sure the item is in pristine condition while returning it.
Return Conditions
Before initiating a return, it’s essential to understand PetSmart’s standard return conditions:
PetSmart Refund Policy:
You have 60 days to make returns to PetSmart and get your refund. If you made a purchase using a credit card, a refund will be issued to you within 7-10 business days.
PetSmart Exchange Policy:
You can exchange your item for any other item of your choice. The exchanges must be made in-store. Exchanges are not acceptable via mail. Proof of purchase may be required to get an exchange for the item. If you exchange an item for another item of a lower price, the remaining balance will be refunded to the original payment method. Otherwise, you will have to pay the remaining amount.
Gift Card Policy at PetSmart:
You can purchase eGift Cards and Gift Cards at PetSmart. You can purchase a Gift Card with any amount between $5 and $500. You can also order Gift Cards in bulk. If you purchase a physical gift card online, you have three shipping options.
PetSmart Return Exceptions:
The following is the return exceptions at PetSmart:
What Products PetSmart is offering?
The following are the products and services offered by PetSmart:
Methods to Return at PetSmart
PetSmart offers its customers two options for returning the items. You can follow the given steps mentioned below to return your items.
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Returning by Mail
Customers who prefer returning products by mail must follow these steps:
How to Return by Mail:
Free In-Store Returns
If you purchased an item on PetSmart.com, through the PetSmart app, or via a delivery provider’s app, you can return it for free at any PetSmart store.
Steps for In-Store Return:
PetSmart Shipping Services
PetSmart offers the following Shipping and Delivery services:
PetSmart Return Policy without Receipt:
If you cannot find your receipt or have lost it, you can bring a valid ID to the PetSmart store and get a merchandise return card for the price of the most recent sale. You will get a refund of the remaining amount from the original payment method. Purchases older than 60 days cannot be returned by mail.
Order Cancellation Policy:
You cannot cancel your order once it starts processing, as PetSmart cannot cancel it. PetSmart’s system is made to process and ship orders.
Faulty Returns at PetSmart:
PetSmart takes full responsibility if you receive a damaged item. You can contact Customer Service at 1-888-839-9638 and provide them with your order number, order confirmation email, product number, email, and your phone number.
You can return or exchange the product within 30 days by contacting PetSmart Customer Care or visiting a store.
PetSmart Store Timings:
Since the store timing may vary in different regions, use the Store Locator at the PetSmart’s website to find the store hours of the store near you.
Customer Service Hours:
You can call PetSmart’s customer service in following hours of the day.
| Day | Customer Service Hours (EST) |
|---|---|
| Monday | 8:00 AM – 10:00 PM |
| Tuesday | 8:00 AM – 10:00 PM |
| Wednesday | 8:00 AM – 10:00 PM |
| Thursday | 8:00 AM – 10:00 PM |
| Friday | 8:00 AM – 10:00 PM |
| Saturday | 8:00 AM – 10:00 PM |
| Sunday | 8:00 AM – 10:00 PM |
PetSmart Contact Details:
You can send your questions to PetSmart by selecting a subject from the emailing option on their website or by calling them at 1-888-839-9638.
PetSmart Social Media Handles:
FAQs:
Can I return an item without a receipt?
Yes, but you will need a valid ID, and refunds will be issued as a merchandise return card for the most recent sale price.
What if my product is damaged or defective?
You can return or exchange the product within 30 days by contacting PetSmart Customer Care or visiting a store.
Are shipping fees refundable?
No, shipping fees are non-refundable unless the return is due to an error by PetSmart.
Conclusion:
Returning products to PetSmart is designed to be as easy as possible, ensuring that customers have flexibility when shopping for their pets. Whether you need to return an item in-store or by mail, following the guidelines will help you complete the process smoothly.
