PetSmart Return Policy 2024 | 60 Days Easy Timeline
PetSmart Return Policy allows to 60 days to return any item at PetSmart, if the product is not according your needs. PetSmart’s ultimate goal is to make their return policy very easy and convenient for their customers since they know that pet parents are always busy. You can return your items through the mail or by visiting the PetSmart store. Your product must be in sellable condition.
Details of PetSmart Returns:
| Information | Details |
| Website | PetSmart |
| Return Period | 60 Days |
| Refund Period | 7-10 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 60 Days |
| Return Mediums | Online, In-store |
| Chat Hours | 8:00 AM – 10:00 PM EST |
| Phone Support | 1-888-839-9638 |
| At Website |
PetSmart Return Policy Process:
To return the item, you must have its original proof of purchase, which makes the return process much easier. When a product is returned, the treat points that you earned while purchasing it are retrieved. If you earned any points from the original transaction, they will be deducted too.
Similar To This Petco Return Policy
Unsatisfied purchases from the PetSmart website (online) can be returned for the price of the item, excluding shipping and handling fees, gift wrap, and additional charges. Make sure the item is in pristine condition while returning it.
PetSmart Refund Policy:
You have 60 days to make returns to PetSmart and get your refund. If you made a purchase using a credit card, a refund will be issued to you within 10 business days.
PetSmart Exchange Policy:
You can exchange your item for any other item of your choice. The exchanges must be made in-store. Exchanges are not acceptable via mail. Proof of purchase may be required to get an exchange for the item. If you exchange an item for another item of a lower price, the remaining balance will be refunded to the original payment method. Otherwise, you will have to pay the remaining amount.
Gift Card Policy at PetSmart:
You can purchase eGift Cards and Gift Cards at PetSmart. You can purchase a Gift Card with any amount between $5 and $500. You can also order Gift Cards in bulk. If you purchase a physical gift card online, you have three shipping options.
PetSmart Return Exceptions:
The following is the return exceptions at PetSmart:
What Products PetSmart is offering?
The following are the products and services offered by PetSmart:
Methods to Return at PetSmart
PetSmart offers its customers two options for returning the items. You can follow the given steps mentioned below to return your items.
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Returning Online Purchases:
To return your items online, you will have to follow the following steps:
In-Store:
To return an online purchase to any PetSmart you can just bring the item which should be in its original packaging. Make sure to bring the packaging slip or the shipping confirmation email as proof of purchase.
If you used a credit card to purchase an item, you must bring it with you to the PetSmart store so that the refund will be made to that credit card account, excluding shipping and gift wrapping. If you used other methods like,
You will get a merchandise return card in such cases. Merchandise return cards cannot be redeemed for cash and cannot be used for future in-store purchases. The following purchases should only be returned in stores:
Bring your product to the store for return, with its original packaging and receipt, and in saleable condition if you are not satisfied with your purchased item.
PetSmart Delivery and Shipping Policy:
PetSmart offers the following Shipping and Delivery services:
PetSmart Return Policy without Receipt:
If you cannot find your receipt or have lost it, you can bring a valid ID to the PetSmart store and get a merchandise return card for the price of the most recent sale. You will get a refund of the remaining amount from the original payment method.
Order Cancellation Policy:
You cannot cancel your order once it starts processing, as PetSmart cannot cancel it. PetSmart’s system is made to process and ship orders.
Faulty Returns at PetSmart:
PetSmart takes full responsibility if you receive a damaged item. You can contact Customer Service at 1-888-839-9638 and provide them with your order number, order confirmation email, product number, email, and your phone number.
If you received a damaged item purchased through the delivery provider’s app, contact the delivery provider’s customer service.
PetSmart Store Timings:
Since the store timing may vary in different regions, use the Store Locator at the PetSmart’s website to find the store hours of the store near you.
Customer Service Hours:
You can call PetSmart’s customer service in following hours of the day.
| Day | Customer Service Hours (EST) |
|---|---|
| Monday | 8:00 AM – 10:00 PM |
| Tuesday | 8:00 AM – 10:00 PM |
| Wednesday | 8:00 AM – 10:00 PM |
| Thursday | 8:00 AM – 10:00 PM |
| Friday | 8:00 AM – 10:00 PM |
| Saturday | 8:00 AM – 10:00 PM |
| Sunday | 8:00 AM – 10:00 PM |
PetSmart Contact Details:
You can send your questions to PetSmart by selecting a subject from the emailing option on their website or by calling them at 888-839-9638.
