Petco Return Policy

Petco Return Policy 2024 | Methods to Refund & Exchange

Unleash the convenience of returning items with Petco Return Policy. With easy in-store or online returns, a long return timeframe and multiple refund or exchange options, you can shop without any worries.

Petco Return Policy Timeline:

If you are not unsatisfied with your purchase at Petco stores or, you return it within 30 days. You can make returns by mail or visit a Petco store. When you are returning, make sure you have the original receipt or the order confirmation email. Petco might even decline your return even if you have the receipt.


Details of Petco Returns:

Return Period30 Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsIn-Store, via Mail
Customer Service HoursMonday to Sunday, 5:00 AM – 9:00 PM PST.
Phone Support877-738-6742

Methods to Return Online Purchases at Petco:

Petco offers its customers two options for returning the items. You can follow the methods listed below to return your items.


You need to return your items within 30 days via mail to the Petco warehouse or fulfillment center. A refund will be made once your return is received. You should ship your return to the following address: 

Refunds will be issued in the original payment method. If you make a purchase using PayPal, the refund will be credited back to your PayPal account. The shipping fee will not be refunded, as it’s non-refundable.

Petco Returns


You can also make a return in-store within 30 days of the ship date. Any Unleashed by Petco store or local Petco store will accept your return. You must bring the original store receipt or the order confirmation email with your return. The refunds will be made in the original payment method.

If you make a purchase using PayPal, the refund will be issued to your preferred card or can be exchanged. You will be given a corporate check if the funds are not available in-store. A valid ID is required for every return.

Home Pick-up:

You can schedule a home pick-up for your return if you live in Los Angeles, San Diego, CA, or CA regions. You do not need to pack your items or attach any labels with them.

  • Enter the order number and your email address.
  • Click on “Find my order”.
  • Select the items you wish to return.
  • Select the pick-up date.
  • Provide the additional information and choose a pick-up method, i.e., direct handoff or leave on the doorstep.
  • You will be notified when your items are received.

Petco Returns In-Store Purchases:

You have a 30-day window for in-store returns. You can return to Petco or Unleashed by Petco stores. You must bring proof of purchase with you for a full refund. You will be given a corporate check if the funds are not available in-store. You must bring a valid Government issued ID for every return and exchange. Freshwater aquatic life and companion animal returns are also included in this policy.

Petco Refund Policy:

Refunds at Petco will be made only if you return within 30 days. Refunds will be made to the original payment method. You will be given a corporate check if the funds are not available in-store. If you make a purchase using PayPal, the refund will be issued to your preferred card or can be exchanged. Petco provides full refunds on pet services pursuant.


Petco Exchange Policy:

You must make an exchange of your item within 30 days of purchase or the ship date. A valid government-issued ID is required for every exchange. Exchanges for opened items are not acceptable. You cannot exchange an item after a 30-day window passes. You can exchange Saltwater aquatic life purchases at Petco.

Petco Gift Card Policy:

You can purchase Gift Cards online, at Petco stores, or at Unleashed by Petco stores. Petco provides e-gift cards and printable gift cards. Petco gift cards do not have an expiry date. You can use your Petco Gift Cards for the purchase of services, merchandise, and food. You can call customer service at 1-800-853-7055 for balance inquiries.

Petco Return Policy Exceptions:

The following cannot be returned to Petco stores:

  • Prescription medicine
  • Pharmacy products
  • Prescription Food Items
  • Personalized Items
  • Saltwater fish is not refundable.
  • No refunds or returns on Plants, Live Fish, and Invertebrates.
  • Ring/iRobot Products

Returning Cali Vinyl Pet Flooring:

Five boxes are required for any return for the flooring. For Cali Vinyl Pet Flooring, the original package should not be opened and must be in a resalable condition. Sale orders over 60 days will not be accepted for returns. A restocking fee of 25% will be applied to all items.

Petco requires photos of the returned items before the return is made. All items should contain a printed copy of Cali Bamboo’s Return Authorization Form with the packing slip while being returned as per Petco Return Policy Guidelines. If you are returning transitions, it must be of five-piece minimum. You can request your return to Cali’s Petco Support Team at (888) 788-2254.

Petco Delivery and Shipping Policy:

You will see the shipping charges on the checkout page when you submit your order. Free shipping is provided on orders above $35. The shipping at APO/FPO and U.S territories is made by USPS Priority Mail which delivers in 7-13 business days. The shipping methods for the continental United States are given below.

  • The Standard Shipping method delivers in 2-5 business days.
  • The 2nd Day Shipping method delivers in 2 business days.
  • The Next Day Shipping delivers in 1 business day.

Petco Return Policy without Receipt:

You cannot receive a refund or make an exchange if you do not have an original store receipt, order confirmation email, or any other proof of purchase. You may be able to get your proof of purchase from “Order History” from your Petco account. 

Petco Order Cancellation Policy:

You can cancel your order if it has not been shipped yet by Petco. You can cancel it online or by contacting the customer service at (877) 738-6742. If your order has been shipped, you can receive it and make its return to get a full refund.

Petco Faulty Returns Policy:

According to Petco Return Policy, if you receive an item from Petco that is damaged, you can get a full refund for it. For more details, you can contact Petco’s customer service at 877-738-6742.

Petco Customer Service Hours:

You can contact Petco’s customer service seven days a week, from 5:00 AM to 9:00 PM PST.

Petco Contact Details:

You can contact Petco’s customer service at 877-738-6742, or you can live chat on their website.

Petco Social Media Handles:


Orders returned after 30 days will not be accepted for returns, refunds, or exchanges.

If your marine fish, invertebrates, freshwater fish, or live plants purchased online die within seven days, you can contact Customer Service at 1-877-738-6742.

You cannot return the prescription food products to Petco stores.

You cannot return live aquatics that you purchased back to Petco stores. However, you can exchange Saltwater aquatic life purchases at Petco.

Yes, you can return online purchases to the Petco store. Make sure to bring the proof of purchase with your return.

You must have proof of purchase, i.e., a store return receipt or order confirmation email, to make a return.

No, you cannot return an opened bag of dog food at Petco.

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