Petco Return Policy 2025 | Refunds, Exchanges & Restrictions
Unleash the convenience of returning items with Petco Return Policy. With easy in-store or online returns, a long return timeframe and multiple refund or exchange options, you can shop without any worries. Petco allows returns within 30 days for a full refund and up to 60 days for merchandise credit.
This policy ensures customers can shop with confidence, knowing they have flexibility if a product doesn’t meet their expectations. Whether purchasing in-store or online, Petco provides multiple return options, including free in-store returns and easy mail-in returns.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10 Days
Shipping FEE
Non-refundable
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Details of Petco Returns:
| Information | Details |
| Website | Petco |
| Return Period | 30 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | In-Store, Via Mail |
| Customer Service Hours | Monday to Sunday, 5:00 AM – 9:00 PM PST. |
| Phone Support | 877-738-6742 |
Timeframe for Returns
Customers can return items within 30 days of purchase to receive a full refund to the original payment method. If the return is made between 31 and 60 days, the refund will be issued as merchandise credit. Returns made after 60 days are not eligible for a refund or exchange.
Condition of Items
Methods to Return Online Purchases at Petco:
Petco offers its customers two options for returning the items. You can follow the methods listed below to return your items.
Returning by Mail
If visiting a store is inconvenient, you can mail your return to a Petco.com warehouse. Follow these steps:
In-Store Returns (Free & Easy)
Customers can return Petco.com orders at any Petco or Unleashed by Petco store. To process the return smoothly, bring one of the following:
Petco Refund Policy:
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Petco Exchange Policy:
You must make an exchange of your item within 30 days of purchase or the ship date. A valid government-issued ID is required for every exchange. Exchanges for opened items are not acceptable. You cannot exchange an item after a 30-day window passes. You can exchange Saltwater aquatic life purchases at Petco.
Petco Gift Card Policy:
You can purchase Gift Cards online, at Petco stores, or at Unleashed by Petco stores. Petco provides e-gift cards and printable gift cards. Petco gift cards do not have an expiry date. You can use your Petco Gift Cards for the purchase of services, merchandise, and food. You can call customer service at 1-800-853-7055 for balance inquiries.
Petco Return Policy Exceptions:
The following cannot be returned to Petco stores:
Returning Cali Vinyl Pet Flooring:
Petco Delivery and Shipping Policy:
You will see the shipping charges on the checkout page when you submit your order. Free shipping is provided on orders above $35. The shipping at APO/FPO and U.S territories is made by USPS Priority Mail which delivers in 7-13 business days. The shipping methods for the continental United States are given below.
Petco Return Policy without Receipt:
You cannot receive a refund or make an exchange if you do not have an original store receipt, order confirmation email, or any other proof of purchase. You may be able to get your proof of purchase from “Order History” from your Petco account.
Petco Order Cancellation Policy:
You can cancel your order if it has not been shipped yet by Petco. You can cancel it online or by contacting the customer service at (877) 738-6742. If your order has been shipped, you can receive it and make its return to get a full refund.
Petco Faulty Returns Policy:
According to Petco Return Policy, if you receive an item from Petco that is damaged, you can get a full refund for it. For more details, you can contact Petco’s customer service at 877-738-6742.
Petco Customer Service Hours:
You can contact Petco’s customer service seven days a week, from 4:00 AM-10:00 PM PST.
Petco Contact Details:
You can contact Petco’s customer service at 877-738-6742, or you can live chat on their website.
Petco Social Media Handles:
FAQs:
Can I return an item without a receipt?
No, a valid proof of purchase is required for all returns. Acceptable proofs include the original receipt, purchase confirmation email, or store return receipt.
Are there any items that cannot be returned?
Yes, prescription medications, personalized products, and saltwater aquatic life cannot be returned.
How long does it take to receive a refund?
Refunds typically take about 10 days to process once the return is received.
Conclusion
Petco’s return policy is designed to be flexible and convenient, ensuring that customers can shop with confidence. With multiple return options, clear guidelines, and customer support available, returning an item is a straightforward process.
Whether returning an item in-store or by mail, customers can expect a smooth experience. Understanding the return timeframes, exceptions, and refund process can help shoppers make informed decisions. For further assistance, Petco Customer Care is always available to help.
