Kirkland's Return Policy

Kirkland’s Return Policy 2024 | Return Without Receipt

Kirkland’s return policy allows their customers to return most items within 30 days of purchase. Customers are responsible for the cost of returning shipping and may be subject to a restocking fee. Certain items, such as clearance and personalized items, are not eligible for return.


Return Peried

30 Days


Free Exchange

30 Days


Refund Peried

30 Days


Shipping Fee


Kirkland’s does not accept returns of opened or assembled merchandise, requiring original payment and a valid receipt or packing slip.

Details of Kirkland’s Returns

Information Details 
Website Kirkland’s 
Return time 30 days
Return medium In Store & Online
Exchange Available
Refund modeOriginal payment method

What is Kirkland’s Return Policy without Receipt?

You are able to return the product at Kirkland’s without a receipt until you have the original photo id. Anyways, it is better to return the product with a receipt otherwise there are more chances that your return request can be denied. If you are successful to return without a receipt then your refund will be issued in the form of the store credit.

Kirkland's Returns

What is Kirkland’s Holiday Return Policy?

Kirkland’s provides a special return policy during the holiday season to address the challenges customers face when purchasing gifts for others, sometimes months in advance. Kirkland’s has extended its general return policy to provide a longer return window for holiday purchases.

The holiday return policy allows items purchased between November 1st and December 24th to be returned until January 31st of the following year, providing ample time for gift recipients to exchange or return items.

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What are return methods at Kirkland?

Kirklands offer two return methods to return their products. I.e in store return and online return.

Kirkland’s In Store Return Policy

Kirkland’s provides various return options for customers, including in-store returns using their website store locator, and online options for customers who prefer to return items in-store. To return a product, simply bring it along with the original receipt and packaging to the store within the specified return window. The product must be returned within 30 days of purchase, in its original condition and packaging, with a valid receipt. 

Kirkland’s Online Returns

To return Kirkland’s by mail, follow the following steps:

  • To initiate your return, you must print a copy of your confirmation email.
  • To return items, circle them on the printed copy of your confirmation email.
  • To return an item, select the code and enter the number next to the circled item. The return codes are listed below.
  • Wrong item (refund request)
  • Damaged or defective product (refund request)
  • Changed mind (refund request)
  • Gift return (refund via gift card)
  • Wrong item (request for replacement if available)
  • To initiate a return, simply package the items in their original shipping package and attach the prepaid return label outside the box.
  • To send a package, visit a FedEx office or website, or call 1-800-Go-FedEx.
  • To return your package, mail it to Kirkland’s Returns Dept., PO Box 940427 Seattle WA 98149 4, and include your name, address, phone number, and email address on the form.

What is Kirkland’s Exchange Policy?

Kirkland’s offers a easy exchange policy for customers who are unhappy with their purchase, allowing them to exchange the item for another without any issues. To return an item, simply return it to the store within 30 days of purchase and they will handle the rest.

Their friendly staff is available to assist you with any issues, such as missing receipts or difficulty finding your purchase in their system. If you need more assistance, contact the customer service department.

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What is Kirkland’s Refund Policy?

Kirkland’s provides a full refund on most items, provided the original receipt and item is in its original condition. Kirkland’s can process a return without an original receipt if a valid photo ID or credit card is provided.

The process of processing returns usually takes 7to 10 business days. Your refund will be issued in the form of the original payment method you used initially. For more queries, feel free to contact the customer service department.

What are Exceptions of Kirkland’s return policy?

There are the following items that  cannot be returned at Kirkland’s:

  • All clearance items are final sale and cannot be returned.
  • Customized items, such as monogrammed or made-to-order furniture, are not eligible for return.
  • Gift cards and e-gift cards are not eligible for returns or refunds.
  • Shipping charges are non-refundable, and damaged or defective items must be reported within 7 days of delivery for a refund or exchange, depending on availability.

What is Kirkland’s Gift Card Policy?

If you return a gift to Kirkland’s home stores via mail, you will receive a gift card for the lower purchase price or lowest selling price within the last 60 days plus local sales tax. The gift card can be used for purchases at Kirkland’s home store or online, but no refund will be issued for shipping charges.

Kirkland’s gift cards cannot be redeemed in cash, stolen or lost, and do not have an expiry date or fee.

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What is Kirkland’s Order Cancellation Policy?

To cancel your order, contact the store where you placed it or call Customer Service at 1-877-541-4855. During regular business hours, orders can be cancelled up to 30 minutes after they are placed. They regret to inform you that they are unable to cancel Ship to Home orders after this time. Ship to Store orders can be canceled upon arrival at the store location. 

What is Kirkland’s Delivery and Shipping Policy?

Delivery in the UK mainland typically takes 2-4 working days, using couriers like DPD, Royal Mail, Hermes, Parcelforce, DHL, and UPS. Orders are tracked and dispatched Monday-Friday, excluding bank or public holidays.

Standard delivery is £6.95 for Mainland UK orders, with free shipping over £100 for all Mainland UK orders, excluding large items and furniture. Larger items are sent via UPS, DHL, or Parcelforce. Please allow delays during the Christmas period.

Kirkland’s Contact Details

The customer service numbers for Kirkland’s are (866) 230-9175, (800) 459-8451, and (615) 872-4800.  Customer Service Hours (CST) are Monday through Friday from 8:00 AM-9:00 PM and Saturday through Sunday from 8:00 AM-7:00 PM.

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Yes, Kirklands accepts returns after 30 days, provided they are in original condition and packaging, with a 15% restocking fee. Their full return policy provides more information on how to make returns, either in-store or via mail.

Kirkland’s offers returns for products in good condition, with a 30-day return period, provided the item is returned in its original packaging. If the original receipt is missing, a store credit may be issued. Sale items are final sale and cannot be returned. Shipping costs are non-refundable.

Kirkland’s provides free returns on most items within a 30-day period, except for final sale items, furniture, and personalized items. Returns can be made to a Kirklands store or by mail, with shipping charges for mail-in returns.

To resolve a damaged item from Kirkland’s, contact their home customer service within 30 days of delivery to ensure a prompt resolution of the issue.

Your refund will be issued within 10 working days in the form of the original payment method you used initially.

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