Uniqlo Return Policy

Uniqlo Return Policy 2024 | Easy Refund Guidelines

Uniqlo offers a 30-day return policy, allowing most purchased merchandise to be returned. According to Uniqlo Return Policy, ensure the product is in new condition and original packaging, retain the receipt, and avoid removing any tags or labels. By following these guidelines, you can have a pleasant return experience, provided all returns meet certain conditions.

Uniqlo is a Japanese casual wear designer, manufacturer, and retailer which employs over 44,000 people globally and is owned by Fast Retailing Co. However, the company’s return policy is less casual than its products, but this article aims to simplify it.

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Details of Uniqlo Returns

Information Details
Website Uniqlo 
Return time 30 days
Return medium In-store & Online
Exchange period30 days
Refund method Original payment mode

Uniqlo Holiday Return Policy

Uniqlo offers extended holiday returns during Christmas, doubling the standard 30-day return period to 60 days. Uniqlo holiday return policy maintains standard rules, allowing 60 days from the purchase date to return items purchased between November 22nd and December 31st, ensuring a smooth and hassle-free shopping experience.

Uniqlo Return Methods

You can return your products by two different methods,i.e.

  • In-Store Return 
  • Online Return 

Uniqlo in-store Return policy

If you purchased from a Uniqlo store, it is recommended to return your product with the original receipt and packaging to your nearest Uniqlo store. Maintain the item in its original condition, avoiding removing tags and labels.

In-store purchases cannot be returned to the warehouse. If visiting is impossible, items can be returned to a nearby Uniqlo store. The Uniqlo Store Return form can be downloaded or contacted for assistance, following their standard 30-day return policy. The item should be returned to the nearest Uniqlo store to simplify the process.

Uniqlo Returns

Uniqlo Online Return Policy

Uniqlo offers two options for online item returns: carrier-based and printing the return label, which is thoroughly covered in the provided text.

  • A return label is a company-provided authorization slip that details the product details and the return address.
  • Please visit the returns section to return items via mail using your preferred carrier.
  • Please complete all the necessary information.
  • Before submitting, click the “Use the Carrier of Your Choice” option in the final step.
  • Print a return packing slip, repack items with original tags intact, and ship them back at your own expense.

To return an order with a prepaid return label, follow these simple steps:

  • Visit the Uniqlo website and go to the return section.
  • The final step involves selecting “Use a Prepaid Shipping Label.”
  • Print the return packing list shipping label, and repack the items with their original tags intact.
  • The return label should be attached to the outside of the box.
  • You can drop it off at the UPS or FedEx location of your choice.

Remember that Uniqlo will deduct $7 from the refund amount to cover return shipping costs, but will not refund shipping costs and alteration fees.

Uniqlo exchange policy

If the return is accepted, the customer can either exchange the product or request a full refund. Exchanges are also available within 30 days of purchase, similar to returns. If you don’t have the original purchase receipt, they can replace the item with a different color or size as per your preference.

You can make an exchange both in-store and by mail. The return product must comply with Uniqlo Return policy terms and conditions. If you need more assistance, you can contact the customer service department.

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Uniqlo Refund Policy

Uniqlo will only issue refunds if your item is in its original condition upon inspection. The returned item will be inspected, and a refund will be initiated within 14 days after it arrives at Uniqlo’s warehouse. The refund will be processed and credited back to the original payment method within 3 to 5 business days. Uniqlo return policy mandates a $7 deduction from refunds for online returns using prepaid labels to cover shipping costs.

  • UNIQLO store merchandise credit will be applied to refunds through PayPal, Apple Pay, Samsung Pay, or Instagram app orders.
  • All remaining payments will be refunded to the original payment method.
  • Returns with a gift receipt will result in a refund as a store merchandise gift card.
  • A promo code can be used to refund any gift merchandise fully.
  • Uniqlo may only accept refunds for online returns if the returned item meets their return policy.

Keep in Mind

The refund will not cover the shipping cost and alteration fees.

Uniqlo Return Policy Exceptions

Uniqlo return policy generally applies to its clothing apparel inventory, as there are few exceptions.

  • The original purchase receipt may be required to approve a return request. 
  • Their exchange policy allows for the exchange of the same item for another. 
  • You are prohibited from returning or exchanging innerwear, final sale items, or US website products to stores in Hawaii.

Uniqlo Return Policy without a Receipt

Uniqlo only provides refunds if the original purchase receipt is provided. Despite the absence of the receipt, you can still exchange the item for a different size or color.

Uniqlo Order Cancellation Policy

Orders can be canceled within 30 minutes of online placement, but only when the delivery status is incomplete. To cancel your order, log in to your account and select ‘ORDER HISTORY‘ in the membership section. If your order is within the 30-minute window, you will see a ‘CANCEL’ button on the right-hand side. The cancel button prompts you to confirm your intention to cancel the order.

After completing the process, a confirmation screen will appear, and an email will be sent confirming the cancellation. If, for whatever reason, you cannot cancel your order, then you can follow Uniqlo return policy.

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Uniqlo Store Hours

The store hours of Uniqlo in the UK are as follows:

DayOpen TimeClose Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM9:00 PM
Sunday12:00 PM6:00 PM

Contact Details

The email support for Uniqlo is provided by “faq-uk.uniqlo.com/contactus.” The call center support number is +18774864756.

Uniqlo customer service hours

UNIQLO offers a 24/7 Chatbot and Live Chat (9:00 AM to 9:00 PM) service to assist customers with inquiries about their products and services.

To efficiently address your email query without knowing your order number, kindly provide your full name, email address, delivery address, and total order value to help in solving your question.

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In how many days can I return a product at Uniqlo?

Uniqlo allows its customers to return products within 30 days of purchase. The product must be returned in its original condition with a receipt.

Can I Return Innerwear?

Due to hygiene concerns, Uniqlo’s return policy strictly prohibits returns and exchanges on innerwear.

In how many days can I get a refund from Uniqlo?

You will receive your refund within 3 to 5 business days once you approve the refund. Refunds will be issued in the form of the original payment method. 

Are Returns Free At Uniqlo?

Uniqlo offers free in-store returns and a $7 fee for online returns using prepaid labels to cover shipping costs.

Can I return damaged products at Uniqlo?

No, you cannot return a damaged or defective product at Uniqlo. If you open the product and its original condition, then you can easily make a return. If you have received a damaged or defective product from Uniqlo, you can return or exchange the product, but you must inform the customer support department as soon as possible.

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