Urban Outfitters Return Policy 2025 | Easy Process with Details

Returning orders is a very easy process at Urban Outfitters. Urban Outfitters Return Policy offers a total of 30 days to return your items from the date of purchase or delivery. You can return your items back to the store or online via mail services.

You will receive an e-merchandise credit as a refund if you make the return after 30 days. You will have to pay for the restocking fee when returning the items.

Details About Urban Outfitters Returns:

Information	Details
Website	Urban Outfitters
Return Period	30 Days
Refund Period	14 Business Days
Refund Method	Original Payment Method
Exchange Period	30 Days
Return Mediums	Online, In-Store
Phone Support	800-282-2200

Urban Outfitters Refund Policy:

You need to return your items within 30 days to get a full refund. It will take approximately 14 business days for your refund to get processed. The refunds will be made in the original payment form.

You will receive an e-merchandise credit as a refund if you make the return after 30 days. You will be notified when the refund process is completed. Additional 1-3 business days are required to initiate refunds in the original payment method. The shipping fee will not be refunded.

Conditions for Returns

To be eligible for a return at Urban Outfitters, your item must meet the following conditions:

Urban Outfitters Exchange Policy:

You have a period of 30 days to get an exchange for your item without being charged extra. Make sure that your item is in pristine condition. It will take 1-2 weeks for your exchange to get processed.

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Urban Outfitters Exceptions:

The following are the return exceptions at Urban Outfitters:

Methods to Return at Urban Outfitters:

Urban Outfitters provides two ways to facilitate its customers through which they can return their items.

Urban Outfitters Online Return Policy:

To return your items online, you need to follow the listed steps:

OR

For most of your mailed returns, a restocking fee of $5 will be deducted from your refund.

Urban Outfitters In-store Returns:

You can return your items that do not fit your style back to the Urban Outfitters store within 30 days. You can return your in-store purchases as well as online purchases to the store. You can return your items to any Urban Outfitters store.

Make sure to bring your packaging list, original sales receipt, or order confirmation email to make a return. You will receive an e-merchandise credit as a refund if you make the return after 30 days. A merchandise credit will be offered if you return your gift.

Returning Furniture at Urban Outfitters:

You can return your furniture within 30 days from the date of delivery. You will be provided a return in the original payment form. According to Urban Outfitters, you can also return your furniture after 30 days, but you will receive the refund in merchandise credit, and it can be used in any US location or on their website online. 

You may have to pay a restocking fee of about 15% plus the applicable taxes for the furniture. It will be deducted from your refund. Shipping and handling charges will not be refunded. Furniture must be returned in new-like condition.

Urban Outfitters provides a guarantee for the quality of the furniture for up to one year. They also guarantee that furniture is free of defects for a year. You can return your furniture within a year if you face any defects. You cannot return the furniture to the store, and it must be sent via mail. Customized furniture items cannot be returned or exchanged. 

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Urban Outfitters Furniture Return Instructions:

You can email at [email protected] if your furniture was delivered by a truck or contact Urban Outfitters customer service team to schedule a pick-up by calling (800) 732-2306 in following hours of the day.

Days	Time
Monday-Friday	8:00 AM to 10:00 PM
Saturday	8:00 AM to 5:00 PM

If you received your furniture items by USPS services, you can mail your items back to:

Urban Outfitters Delivery and Shipping Policy:

As soon as your order is placed, Urban Outfitters will start working on it immediately. The following are the shipping and delivery methods used by Urban Outfitters:

Urban Outfitters Gift Card Policy:

You can use the Urban Outfitters Gift Cards for online or in-store purchases. These gift cards can be reloaded, and you can reuse them. You can check the balance of your Urban Outfitters Gift Cards by calling 1-800-920-5656 or online. Urban Outfitters will not be responsible for Gift Cards in case they are lost or stolen. The gift cards cannot be exchanged for cash unless required by the law.

Urban Outfitters Return Policy without Receipt:

If you return your merchandise without an original sales receipt or other proof of purchase, it will be exchanged for in-store merchandise credit on the same day. The merchandise credit will be given for the current price of the items you are returning. No returns for online orders will be made without proof of purchase as per Urban Outfitters Return Policy Guidelines.

Holiday Return Policy at Urban Outfitters :

According to the Urban Outfitters Holiday Return Policy, purchases made between October 1st and December 24th can be returned until January 31. You must return your items with their original sales receipt. You will also be offered a one-time price adjustment when you present the sales receipt within 14 days.

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Order Cancellation Policy:

According to the Urban Outfitters Order Cancellation Policy, you have a very short time of window to cancel your order. You need to visit the Order Details page to cancel your items. You will see a “Cancel Items” button on the items of your order. If you don’t see that button, Urban Outfitters will be unable to cancel your items. You will receive an email once your order cancellation is successful. The charges will take 1-3 business days to be removed from your account.

If you are unable to cancel your order, you can return your items after receiving them. You can read the return policy above.

Urban Outfitters Return Policy for Defective Items:

You can return any faulty, defective, or damaged item back to Urban Outfitters within 30 days. A restocking fee will be applied.

Store Timings:

You can use the Store Locator on Urban Outfitters website to find the nearest store to you.

Urban Outfitters Contact Details:

You can contact Urban Outfitters customer service by having a chat on their website or texting them at 800-282-2200. You can also tweet them at @UOHelpMe, and @UrbanOutfitters, or use #UOHelpMe or message them on Facebook, and they will get back to you as fast as they can.

Social Media Handles:

• Facebook
• Instagram
• YouTube
• Pinterest
• TikTok
• Twitter

FAQs:

Conclusion:

Understanding Urban Outfitters’ return policy helps customers avoid delays, restocking fees, and return rejections. By following the 30-day return window, keeping items unused with original tags, and ensuring proof of purchase, shoppers can experience a smooth refund or exchange process.

For fast and hassle-free refunds, in-store returns are the best option, as mailed returns may take 1-2 weeks for processing. Customers should also note that shipping fees are non-refundable, and some furniture returns may include a restocking fee.