Best Buy Return Policy

Best Buy Return Policy 2024 | Easy Process & Timeline

Best Buy Return Policy varies between a range of 14–30 days depending on many factors. The standard return policy of Best Buy spans 15 days from the date of purchase. The customers can easily return, refund and exchange their products at BestBuy.

Details of Best Buy Returns:

Information Details 
Website Best Buy
Return Period15 days for regular customers
30 days for elite members
45 days for elite plus members
Return MediumIn-Store
Exchange period15 Days
Refund Time7-10 Business Days
Refund MethodOriginal Payment Method
Contact 1-800-304-7955

Best Buy Terms & Conditions:

The product should be in its original packaging and unused. Make sure that your return product must be in its original condition. Best buy does not accept your return if you failed to submit any proof of purchase. You must have to provide the proof of purchase at the time of return.

You Can Also Visit Costco Return Policy

Best Buy Return Methods:

  • In-Store Return
  • Online Return

In-Store Returns:

 If you want to return the product at the store, you just need to bring your product back to the retail store. You can ask help from the store representatives and tell them the reason why you want to return the product.

You must submit the packaging slip if you received it at the time of purchase. Proof of purchase is also necessary to make a successful return. If customers buy the product online from their website they can also return their product at the store.

If you made the payment with the cash and lost your receipt, you can ask for help at the customer support desk about any query. If you made the payment with a credit card you can track the receipt via the same credit card number.

Best Buy Returns Online and Instore

Best Buy Online Return Policy:

If you are not satisfied with the purchase that you made online and want to return, make sure that you are returning the product within its time limit. Product must be in its original condition. Follow the given steps to make an online return.

  • First, you need to login your account at BestBuy or visit their website.
  • Go to the order section and select the product which you want to return.
  • You will receive a confirmation email that has a return shipping label.
  • Print that label and affix it on the top of the package.
  • Using the mail services UPS or any courier to ship your product back.

After receiving your product, Best Buy will inspect your return and then tell you either your request is accepted or not. The complete process may take 15-20 business days. Shipping charges will be refunded by the Best Buy.

Best Buy Holiday Return Policy:

If customers made purchases between November 1 and December 31, the Best buy holiday return policy allows customers to make their return till 16th January.

Best Buy Return Policy of Electronics:

Best Buy return timeframe is different for all products you want to return, it is discussed below for some of the products.

Computer / Laptops:

If you want to return laptops or computers, you have 15 days to return. As per Best Buy standard return policy, you have 15 days to request for return, exchange or repair.


If you accept the order without inspection, you can still make your return within 15 days.

Video Games:

You have 30 days to return video games, but they must be in its original condition.

Cell Phones:

Cell phones can be returned within 14 days of purchase according to Best Buy Return Policy. Your return can be rejected, in case of any tampering or sign of damage.


Standard policy for headphone’s return, you have 15 days from the date of purchase but it must be in its original condition.

Best Buy Exchange Policy Timeline:

As per Best Buy exchange policy, you must request for an exchange. Customers will exchange the same product but it could be different in size or color. A company prefers to provide an exchange rather than a refund. Exchange period is the same as for returning your product.

You have 15 days to exchange your product either in-store or online. It is recommended that you should go to the store if you want to exchange the product you can exchange in front of you and do not have to pay shipping charges. Customers can only make an exchange for an identical item like: Music, Movies, Open Computer Software, Books, Sheets, and Video games. 

Best Buy Refund Policy Process:

It is important that Best Buy confirms your eligibility for a refund. Customers will get a refund within 7-10 business days, after they accept their return. Your refund request will be rejected if you don’t fulfill their return requirements.

They will take 15 days to accept the product and give you a refund. Your refund will be initiated with the same payment method used for your purchase at the time of payment.

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Membership Card Return Policy:

If customers have a Best Buy membership card then they have more return time than those which don’t have the Best Buy’s membership card. If you purchase from specific stores like Best Buy stores, BestBuy website, Best Buy Mobile specialty stores, and Magnolia Design Centers, then you earn more points on every purchase.

 Two categories of membership card:

  • Best Buy Elite Members
  • Best Buy Elite Plus Members

Best Buy Elite Members:

Large products like DSLR, Drones, Lenses, projectors recovery systems, special orders can return within 30 days of purchase.

Best Buy Elite plus Members:

Large products like DSLR, Drones, Lenses, projectors recovery systems, special orders can return within 45 days of purchase.

Awarded to customers who spend $3,500 or more annually on qualifying purchases at Best Buy and in a year. Status is activated approximately 15-20 days after you complete your qualifying purchase amount.

Best Buy Return Exceptions:

  • Digital Content such as software and games that can be downloaded cannot be returned at Best Buy.
  • Final sales items are not eligible for return.
  • Best Buy does not accept the return of prepaid cards.
  • Customers are not able to return products if they are damaged.
  • Customized products are non-returnable.

BestBuy Store Timings:

The store hours of Best Buy in Canada are as follows:

Monday-Saturday10:00 AM – 8:00 PM
Sunday11:00 AM – 6:00 PM

Contact Details:

Customers can send an email. Call the customer support department by dialing 1-800-304-7955 or you can live chat with them 24/7.

Social Media Handles:


For regular Best Buy customers, they have 15 days from the date of purchase to return. 30 days for Best Buy elite members to return the product. 45 days for Best Buy elite plus members to return their product.

Yes, you can make a return at Best Buy by showing any proof of purchase such as purchase slip, credit card statements, and other proof of payment.

Final sale items, special orders, digital content, membership costs and gift packaging are not eligible for return as per Best Buy Return Policy Guidelines.

You will receive your refund within 7-10 business in the original payment method.

Best Buy allows its customers to return refurbished, pre-owned and open box products.

If you received damaged or defective products you can contact our Customer Support Department or visit the store for any related query. They will help you to return your product.

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