Tillys Return Policy 2025 | Tips & Tricks for Easy Returns
If you are not satisfied with the purchase from Tillys, the 30-Day Tillys return policy will help you to return their product. Tillys gives top priority to their customers, if you are not satisfied with the purchase then Tillys offers a relaxed and user-friendly return policy.
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You are allowed to return their product at Tillys if for whatever reason, you are not happy with the purchase. The merchandise must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Tillys. A return fee of $5.95 will be charged when you create a return label.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
1 to 2 billing cycles
Shipping FEE
Non-refundable
Details about Tillys Returns
| Information | Details |
| Website | Tillys |
| Return time | 30 days |
| Return Medium | In-store and Online |
| Exchange medium | In- Store |
| Refund method | Original Payment Method |
| Contact | 866 484 5597 |
What is Tillys Holiday Return Policy?
Tillys extends its return window during the holiday season for their customers. If you made a purchase between November and December you may return it until 15th January. Make sure that your product must be returned in its original condition. Tillys holiday return policy condition is the same as the general Tillys return policy.
Returning Methods at Tillys:
Tillys gives you two ways to return their product:
Tillys In-store Return Policy:
Returning your product in store is easy and free. If you purchased a product from a store then it can only be returned to the local store. You just have to provide the merchandise in its original condition at the store to make a return. You have 30 days to make the in-store return.
You just need to bring back your product along with a receipt. Visit Tillys help desk, they will check the product and receipt for eligibility. If you want to return a product that you purchased online then you need to show a shipping label or confirmation email. If your product complies with Tillys return policy, then they will issue your refund immediately.
Tillys Online Return Policy:
For online return follow the given instructions:
Online orders placed via the Tillys website can be returned by mail or in-store. However, the return shipping fee of $5.95 applies if you use their label.
To initiate a return:
Tillys.com E-Commerce Returns 17 Pasteur Irvine, CA 92618
You can also request for free Pickup. Remember that Tillys does not accept C.O.D deliveries. You have to pay the return label charges before sending them a product.
What is Tillys Exchange Policy?
You can easily exchange your in-store purchases within 30 days of purchase. As per Tillys return policy, online purchases cannot be exchanged. Firstly you will have to return your items and then place a new order.
If you want to exchange the product you just need to take the items back at the store along with a receipt or another proof of purchase. Your product must be returned in its original condition. For more queries you can contact our customer support department.
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Tillys Return Exceptions
What is Tillys Refund Policy?
If you are not happy with the purchase, then Tillys allows you to return your product. If you make a return and your product complies with Tillys return policy then you can ask for a refund. Refunds will be issued in the form of the original payment method within1 to 2 billing cycles.
The products which are on sale can only be returned for Tillys store credit. Refund process can vary depending on the payment method used by the customers. If you made a payment with a gift card then your refund will be issued in the form of Tillys store credit.
Keep in Mind
Shipping fee and other handling charges are non-refundable.
What is Tillys Return Policy without a receipt?
According to Tillys Return policy, you are not allowed to make a return without a receipt. Tillys does not accept your return without a receipt. For online purchase if you have lost the receipt they will send you a new one on your request. For in-store purchases, return without a receipt you can only exchange your product for the value of your product’s lowest price.
What are Tillys Return Conditions?
Tillys Store Timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Tillys Contact Details:
You can call at 866 484 5597. You can also email at Tillys customer service.
Tillys Customer Service Hours:
Our customer representative is available in following hours:
| Day | Starting Time (PST) | Ending Time (PST) |
|---|---|---|
| Monday | 8:00 AM | 5:00 PM |
| Tuesday | 8:00 AM | 5:00 PM |
| Wednesday | 8:00 AM | 5:00 PM |
| Thursday | 8:00 AM | 5:00 PM |
| Friday | 8:00 AM | 5:00 PM |
| Saturday | 8:00 AM | 5:00 PM |
| Sunday | Closed | Closed |
Tillys Social Media Handles
FAQs Tillys Return Policy:
In how many days can I make a return?
You have 30 days to make in-store or online returns at Tillys. Make sure that your product must be returned in its original condition.
Can I return a used product at Tillys?
Absolutely not, you cannot make a return of used products at Tilly. Tilly does not accept the product that appears to be used or worn.
Does Tillys offer free returns?
A return fee of $5.95 will be charged when you create a return label. For free returns, take your items and shipping confirmation email to your nearest Tillys store.
Can I make a return without a receipt at Tillys?
No, Tilly does not accept your return without a receipt. However you can exchange your product in store without a receipt.
Conclusion:
Tillys offers a straightforward and fair return policy, giving customers a 30-day window to return or exchange products in unused, original condition. By maintaining strict requirements—like receipt presentation and item condition—they ensure efficiency in processing refunds and exchanges. For online orders, customers can use a prepaid label or their own carrier, while in-store returns remain a convenient and flexible alternative.
