Toys R Us Return Policy

Toys R Us Return Policy 2024 | Returns/Refund without Receipt?

Online or in-store purchases can be refunded up to 30 days after the original purchase date. RClub members can receive rewards up to 90 days after the original purchase date. The items in question must be unused, in their original packaging, resalable, and accompanied by their original receipt.

To return goods, you need a packaging slip and confirmation email, and ensure the goods are returned in their original condition. Toys R Us basic return policy outlines various procedures for returning items.

About Toys R Us

Toys R Us is a famous toy store that started back in 1948 in the United States. It quickly became a favorite destination for kids and parents alike, offering a wide range of toys and games. Over the years, it grew into a global brand with stores all around the world. However, in recent times, the company faced financial troubles and had to close many of its stores. Despite this, the memories of exploring its aisles filled with toys continue to hold a special place in the hearts of many.

Additional Information:

Information Details 
Return time 30 days 
Return medium In Store & Online 
Refund method Original mode of payment 
Contact 852-3488-3301
Toys R Us Return Policy

Toys R Us Return Method:

Toys R Us items are eligible for return both online through Canada Post and in-store. The policy offers a distinct return policy for items that have been damaged or defective.

Toys R Us Return Policy In Store:

To initiate an in-store return on an item or items purchased in-store, follow the provided instructions. Use the store locator to locate the most convenient store for your needs and return items in their original packaging. Upon arrival at the store, locate the customer service desk or a cash register. To return or exchange an item, please inform a Toys R Us staff member.

  • To receive a refund or exchange a purchase, you must present the original receipt as proof of purchase.
  • To return an online product to a Toys R Us store, follow these instructions.
  • To return an item, repack it in its original packaging and include the original packing slip. The store locator can be utilized to locate the most convenient Toys R Us store for you. Upon arrival at the store, locate the customer service desk or a cash register. 
  • To return or exchange your purchase at Toys R Us, inform the staff upon arrival at the customer service desk or cash register. To receive a refund or exchange from Toys R Us, you must provide the original confirmation email to the employee.

Toys R Us Return Policy Online:

To make free online returns via Canada Post, follow the specific instructions provided below.

  • To ensure product safety, pack the product in its original packaging, ensuring it is tightly closed to prevent any parts from falling out. The original packing slip should be included in the packaging of the item or items to be returned.
  • The Courier Return Policy, as per the Toys R Us Return Policy, outlines the following:
  • First you need to fill out the return form properly.
  • Select the product which you want to return and provide them a valid reason for a return.
  • Don’t forget to affix the return label or packaging slip on the top of your package.
  • Also provide the tracking number of mail.
  • The item should be returned after being properly repackaged and brought to the most convenient Canada Post office location. The Canada Post employee is requested to provide the following information.
  • Place the item on the scale
  • Select Return Services
  • PR425009 is the Canada Post Return ID.
  • Complete all needed fields.
  • Remind the consumer to save a copy of the receipt provided by Canada Post. 

Toys R Us Refund Policy:

Please inform us about the Toys R Us Return Policy once you have comprehended it. Canada Post requires a refund processing time of 7-10 business days for items returned to the warehouse. The refund process will be tailored to the specific method of cash, debit, and credit cards. In-store refunds for returned items will be made using the original payment method. All gift cards, store credit, and PayPal purchases will be refunded in store credit. If you need more queries please contact the customer service department.

Toys R Us Return Policy For Faulty items:

The instructions for defective items are provided below. To contact the Customer Service Team, you can visit the Toys R Us website or use the chat feature. They will provide you with the return label or instructions on how to obtain it to return the purchase at no cost.

The item or items should be packaged in their original packaging. Once the item or items have been packaged, it is crucial to print and secure the return label to the package. 

The customer is advised to adhere to the return label instructions and the instructions provided by the Customer Service Team regarding specific mailing requirements.

Quick Facts

Receipt RequiredYes
Restocking Fee No
Refund / Exchange Return or exchange at customer’s option
Original Packaging/slip RequiredYes
Probability of Success Medium
Shipping feeNo
ConditionsUnwashed/unworn/not altered/ not used
ExceptionsGift Cards

Toys R Us return policy without a receipt:

To return an item or items to Toys R Us, it is generally necessary to have the receipt. Gifts can be returned without a receipt, but it’s advised to contact the gifter to obtain the confirmation order.

Toys R Us Exchange Policy:

The policy states that opened packages can only be exchanged for the exact product purchased. The Exchange policy does not contain any hard copy evidence. If the product is not available, a refund will be provided. 

Defective video games and DVDs can only be exchanged for the initial title of the open game or DVD. 

Car seats can only be returned if the instructions are present and intact, and the registration form is present but not completed.

Toys R Us Return Policy Without Packaging Slip:

It is possible that you do not have a packaging slip at times. Don’t worry, just follow the directions below.

  • The management has the last say in this case. This is not subject to change.
  • Refunds will be issued within 30 days of the return.
  • The reimbursement process begins after the authorized dealer’s confirmation.
  • Government ID cards are required.
  • Gift products are returned using Merchandise credit.
  • The demand for a confirmation email.
  • These are the considerations you should bear in mind during the return without packaging slip.

Toys R Us Contact details:

If you do not wish to receive such communications, please notify us at [email protected] or by calling 852-3488-3301.

Toys R Us Customer Service Hours:

The office is open Monday-Friday from 9:00am to 6:00pm, and requests for access, correction, modification, or deletion of personal data are free of charge.

Social Media Handles


Does Toys R Us accept returns after 30 days?

Toys R Us does not accept returns after 30 days unless you are a RClub member, and members have up to 90 days to return items.

What items cannot be returned to Toys R Us?

Maternity items such as garments, support belts, bras, and opened breast pumps are not eligible for return.

Can I return used products at Toys R us?

No, unfortunately. Unless defective, all products must be unopened and unused.

Can I return the online purchase to the store?

Online purchases can be returned to the most convenient store location, provided you follow the provided instructions.

In how many days can I get a refund?

Allow 7-10 business days for online returns back to the warehouse through Canada Post. All 15 business days for carrier lost or delayed packages. Refunds are granted upon return for in-store returns. 


Navigating the Toys R Us returns policy becomes a breeze with a clear understanding of the process. Whether seeking refunds or exchanges, both in-store and online options offer convenience and ease. Remember to adhere to the guidelines for a smooth return experience, ensuring unused, original packaging and necessary documentation. Embrace the simplicity and flexibility of Toys R Us return policy for stress-free shopping.”

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