Home Depot Return Policy 2024 | 365-Days Without Receipt

If you are not satisfied with the purchase, or not received the product exactly what you want. Home Depot allows you to return for most of their products within 90 days of purchase. If you have a Home depot credit card then you are allowed to make a return within 365 days of purchase.

Home Depot will accept the return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in their original condition.

Relevant To This Ace Hardware Return Policy

About Home Depot

Home Depot started in 1978 in Atlanta, Georgia, by Bernie Marcus, Arthur Blank, Ron Brill, and Pat Farrah. It was a small store at first but grew quickly. Now, it’s the biggest home improvement store in the U.S. People like it because it has lots of stuff for fixing homes. They care about helping customers and being good for the environment. Home Depot is famous for being a place where you can find what you need to make your home better.

Details about Home Depot Returns:

Information Details 
Website Home Depot 
Return time 90 days 
Return methodIn-store & Online
Exchange method In-store & Online
Refund method Original payment method 
Contact 1-800-430-3376

Home Depot Returns Methods:

Home Depot offers two ways of returning items:

  • In-Store Return
  • Online Return

In-Store return to Home Depot:

Firstly, you will need to find the nearest Home Depot’s store. Go to the store. Bring the item to the store with its original receipt that you got with your order. You need to provide the shipping confirmation email if you want to return the product that you purchased from their website.

Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Home Depot will not accept the product if it is damaged, used or washed.

Home Depot Returns

Home Depot Online returns:

 You can also return your products through mail. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage. 

  • First you visit their website to start your return.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.
  • Drop off your package to the nearest UPS location.
  • Ship the box back to the Home depot’s store.

Home depot facilitates you to pick up service. You will have to pay a 15% restocking fee.  You can avail this by contacting our customer support department at +1-800-430-3376.

Home Depot Refund Policy:

After receiving your product, Home Depot will initiate your refund process and then verify that either you are eligible for refund or not. Refunds will take place in the original method of payment you used initially.

Your refund will be credit back to your account within 2 to 10 business days. The refund processing time can vary depending on the payment method used. Your refund will be issued in the form of store credit if you paid using a gift card. Shipping and other handling charges are non-refundable. The return item must be in its original condition, it should be undamaged, unworn and unused.

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Home Depot Exchange Policy:

Home Depot Return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at Home Depot. Home Depot allows its customers to exchange their product within 90 days of purchase.

You can make a return or exchange an item both in-store and by mail. Your product must be returned or exchanged in its original condition. For more queries you can contact our customer support department.

Home Depot Exceptions for 90 days Returns:

There are some products which cannot be returned for up to 90 days. There are the following products which have different return windows.

Keep in Mind

Generators, Furniture, tractors, Mattress, area rugs, consumer electronics and Gas powered must be returned within 30 days of purchase.

Home Depot Return Policy for Plants:

Trees, shrubs and perennials can be returned up to 365 days. If you received dead or damaged plants please call our customer care department after delivery as soon as possible. The company will exchange your product free of cost.

Suggested For You Menards Return Policy

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Home Depot Returns Exceptions:

There are some exceptions at Home Depot return policy, following items are not eligible to return or refund:

  • Gift cards
  • Major appliances
  • Installation services
  • Utility trailers
  • Custom blinds
  • Delivery fee
  • Arrangements
  • Labor
  • Stationary generators
  • Cut flowers
  • Product samples

Cancellation policy at Home Depot:

If you want to cancel your orders you have 45 minutes of placing the order. If you paid completely or partially with the gift card then your product cannot be canceled online. You need to contact customer support through live chat or calling at 1-800-430-3376.

Quick Overview

Receipt RequiredYes
Restocking Fee15% Fees
Refund / Exchange Return or exchange at customer’s option
Original Packaging Required No
Probability of Success Medium
ConditionsUnwashed/unworn/not altered/not used
ExceptionsGift Cards
Return Shipping FeesYes

Conditions of Home Depot Returns:

  • If the product was not in its original condition, Home Depot will not accept your product.
  • Product must be unused and undamaged.
  • You are required to make a return within 90 days of purchase.

Home Depot Store Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the Home Depot in United Kingdom (UK) are from 9:00 AM to 8:00 PM from Monday to Sunday.

Contact Details:

For queries you can contact at 1-800-430-3376. You can send an email at [email protected]. You can also reach by Live Chat 24 hours a day, 7 days a week.

Customer Service Hours:

Our support representative is available from 6:00 AM to 2:00 AM from Monday to Sunday.

Social Media Handles


What is the home depot return policy?

You can return your product within 90 days of purchase. The product must be returned in its original condition along with its receipt. Home depot does not accept the return of used items.

In how many days can I get a refund?

You will receive your refund within 10 business days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit.

Can I make a return without a receipt at home depot?

If you have lost the receipt then you will have to present a valid photo ID for authentication. You will only get store credit if you make a return without a receipt.

Can I return the online purchase to the home depot store?

No, home depot does not accept the return of opened products. The product must be returned in its original condition as you have received.

Can I return of gift cards at home depot?

No, you cannot make a return of gift cards at Home depot. However if you paid with gift cards then you are allowed to make a return but your refund will be issued in the form of store credit.

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