Hassle-Free Returns and Exchanges at Home Depot for a Stress-Free Shopping Experience!
Home Depot Return Policy:
If you are not satisfied with the purchase, or not received the product exactly what you want. Home Depot allows you to return for most of their products within 90 days of purchase. If you have a Home depot credit card then you are allowed to make a return within 365 days of purchase.
Home Depot will accept the return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in their original condition.
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Details about Home Depot Returns:
|In-store & Online
|In-store & Online
|Original payment method
Home Depot Return Methods:
Home Depot offers two ways of returning items:
In-Store return to Home Depot:
Firstly, you will need to find the nearest Home Depot’s store. Go to the store. Bring the item to the store with its original receipt that you got with your order. You need to provide the shipping confirmation email if you want to return the product that you purchased from their website.
Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Home Depot will not accept the product if it is damaged, used or washed.
Home Depot Online returns:
You can also return your products through mail. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage.
Home depot facilitates you to pick up service. You will have to pay a 15% restocking fee. You can avail this by contacting our customer support department at +1-800-430-3376.
Home Depot Refund Policy:
After receiving your product, Home Depot will initiate your refund process and then verify that either you are eligible for refund or not. Refunds will take place in the original method of payment you used initially.
Your refund will be credit back to your account within 2 to 10 business days. The refund processing time can vary depending on the payment method used. Your refund will be issued in the form of store credit if you paid using a gift card. Shipping and other handling charges are non-refundable. The return item must be in its original condition, it should be undamaged, unworn and unused.
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Home Depot Exchange Policy:
Home Depot Return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at Home Depot. Home Depot allows its customers to exchange their product within 90 days of purchase.
You can make a return or exchange an item both in-store and by mail. Your product must be returned or exchanged in its original condition. For more queries you can contact our customer support department.
Home Depot Exceptions for 90 days Returns:
There are some products which cannot be returned for up to 90 days. There are the following products which have different return windows.
Keep in Mind
Generators, Furniture, tractors, Mattress, area rugs, consumer electronics and Gas powered must be returned within 30 days of purchase.
Home Depot Return Policy for Plants:
Trees, shrubs and perennials can be returned up to 365 days. If you received dead or damaged plants please call our customer care department after delivery as soon as possible. The company will exchange your product free of cost.
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Home Depot Return Exceptions:
There are some exceptions at Home Depot return policy, following items are not eligible to return or refund:
Cancellation policy at Home Depot:
If you want to cancel your orders you have 45 minutes of placing the order. If you paid completely or partially with the gift card then your product cannot be canceled online. You need to contact customer support through live chat or calling at 1-800-430-3376.
Conditions of Home Depot Returns:
Home Depot Store Timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the Home Depot in United Kingdom (UK) are from 9:00 AM to 8:00 PM from Monday to Sunday.
For queries you can contact at 1-800-430-3376. You can send an email at [email protected]. You can also reach by Live Chat 24 hours a day, 7 days a week.
Customer Service Hours:
Our support representative is available from 6:00 AM to 2:00 AM from Monday to Sunday.