Lowe’s Return Policy 2024 | EASY Rules, Tips, Process Explained
“Lowe’s Return Policy: Easy Returns for a Full Year on Most Items, with Exceptions and Conditions – Shop without Worries Now.”
Lowe’s Return Policy
If you are unsatisfied with your purchase from Lowe’s, they provide an easy return policy. Lowe’s wants their customers to reach their home improvement goals. You can send your purchased items back to any of Lowe’s stores.
You have a 90-day easy Lowe’s return policy from the date of your purchase, except for the few exceptions mentioned below in this article. You have 365 days to return your items if you purchased them using Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Commercial Account (LCA), or Lowe’s Business Rewards (LBR). Your item will be checked for eligibility before a refund is issued.
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Details about Lowe’s Returns
| Information | Details |
| Website | Lowe’s |
| Return Period | 90 Days |
| Refund Period | 15 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 90 Days |
| Return Mediums | Online, In-Store |
| Chat Hours | Warranties & Protection Plans: 8 AM-12 AM (ET), 7 days a week Customer Care: 8:30 AM-7 PM (ET), 7 days a week Pro Desk Service: 8:30 AM-6:30 PM (ET), 7 days a week |
| Phone Support | Warranties, & Protection Plans: 1-888-775-6937 Customer Care: 1-800-445-6937 Pro Desk Service: 1-844-569-4776 |
Lowe’s Refund Policy
You need a receipt or an original proof of purchase of the item you want to return to get its refund. Refunds will be issued to you in the original payment method. You can be refunded in cash, in-store credit, or credited to your account.
You would be refunded in-store credit if you purchased with a Lowe’s Gift Card, merchandise card, in-store credit, or refund card. If you don’t have proof of purchase, you will get store credit for the current selling amount of that item.
Lowe’s Return Policy Methods
In-Store Returns
To return your items to a Lowe’s store, you need to:
You can return your online orders to the store by bringing a barcode with the items. To get the barcode of your items
Online Returns
If you want to return your items online via mail, follow the steps.
Lowe’s Exchange Policy
Lowe’s Exchange Policy states that you have 90 days to exchange your items. Not including the exceptions that are mentioned in the article. To get an exchange for an item, make sure that you have your original receipt or proof of purchase available. You can only get an exchange if you have the proof available. Face masks are not acceptable for exchange.
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Lowe’s Gift Card Policy
You can use a Lowe’s Gift Card online or in a Lowe’s store. You can also purchase gift cards online as well as in-store. Lowe’s allows you to purchase a gift card between $5 and $2,000. If your Gift Card has been lost or stolen, you can replace it with a new one with the remaining balance by showing the original receipt.
You can add an amount to tour Gift Cards up to $2000 per day. The Gift Cards cannot be refunded for cash. You can check the balance of your Gift Cards online by calling 1-800-560-7172 or going to the Customer Desk Service of any Lowe’s store.
Lowe’s Exceptions
The following is the return exceptions at Lowe’s:
48-Hour Return Policy
The following Major Appliances must be returned within 48 hours in their original condition, without any damage or openings, with the original receipts.
30-Day Return Policy
These items should be returned within 30 days with proof of purchase. The mentioned items must be in pristine condition.
Holiday Items
Make sure to return the items before the day of the holiday (i.e., Easter or Christmas) or on the day of the holiday. They will not be accepted after the holidays.
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Lowe’s Warranty Claim Policy
Apart from the products with manufacturer’s warranty over appliances that is one year. Lowe’s offers Premium Protection Plans that offer benefits such as payback rewards, quick repairing, reinstallation labor, and more. Premium Protection Plans offer 3-year and 5-year plans.
Delivery and Shipping Policy
The Standard delivery offered by Lowe’s takes 1-7 business days. Large and bulky items may take 7-10 business days. Lowe’s also offers Expedited Shipping to receive the items early with a bit more price, Truck Deliveries, and Appliance Deliveries.
You will get free shipping only if you order more than $45. Lowe’s does not allow no-charge pickup for Army Post Office and Fleet Post Office ship-to addresses.
Lowe’s Return Policy without Receipt
The items must be returned, refunded, or exchanged with the original proof of purchase. You can only get a refund in the original payment method if you have the receipt. Your receipt can be recovered using the credit card used while purchasing, MyLowe’s card, or your phone number.
If you can’t provide proof of purchase, you will be credited in-store credit for the current selling amount for that item. In this case, you must provide a driver’s license, ID Card, or Military ID.
Lowe’s Faulty Returns Policy
You need to contact Lowe’s customer care at 1-800-445-6937 if you receive a damaged or faulty item within three days and tell them the reason for the damage. You can call Lowe’s Service Advantage at 1-888-77-56937 for factory-certified service provided at your home.
You will have to pay no amount if the damage is covered under the manufacturer’s warranty, but you may have to cover the cost if the technicians do the repairs.
Lowe’s Order Cancellation Policy
Lowe’s allows its customers to cancel orders that have been placed but have yet to be shipped. You can cancel your order by
You will receive an email that contains the updated information.
Lowe’s Tips for Making Returns
Keep in mind the following tips before making a return at Lowe’s:
Lowe’s Customer Service Hours
| Service | Availability |
|---|---|
| Warranties & Protection | 8:00 AM – 12:00 AM (ET), 7 days a week |
| Customer Care | 8:30 AM – 7:00 PM (ET), 7 days a week |
| Pro Desk Service | 8:30 AM – 6:30 PM (ET), 7 days a week |
Lowe’s Contact Details
For repairs, Warranties, & Protection Plans, you can contact 1-888-775-6937. You can contact Customer Care at 1-800-445-6937. For Pro Desk Service, contact 1-844-569-4776.
