lowe's RETURN POLICY 2023

Lowe’s Return Policy 2024 | EASY Rules, Tips, Process Explained

Lowe’s Return Policy: Easy Returns for a Full Year on Most Items, with Exceptions and Conditions – Shop without Worries Now.”

Lowe’s Return Policy 

If you are unsatisfied with your purchase from Lowe’s, they provide an easy return policy. Lowe’s wants their customers to reach their home improvement goals. You can send your purchased items back to any of Lowe’s stores.

You have a 90-day easy Lowe’s return policy from the date of your purchase, except for the few exceptions mentioned below in this article. You have 365 days to return your items if you purchased them using Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Commercial Account (LCA), or Lowe’s Business Rewards (LBR). Your item will be checked for eligibility before a refund is issued.

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Details about Lowe’s Returns

Return Period90 Days
Refund Period15 Days
Refund MethodOriginal Payment Method
Exchange Period90 Days
Return MediumsOnline, In-Store
Chat HoursWarranties & Protection Plans: 8 AM-12 AM (ET), 7 days a week
Customer Care: 8:30 AM-7 PM (ET), 7 days a week
Pro Desk Service: 8:30 AM-6:30 PM (ET), 7 days a week 
Phone SupportWarranties, & Protection Plans: 1-888-775-6937
Customer Care: 1-800-445-6937
Pro Desk Service: 1-844-569-4776

Lowe’s Refund Policy 

You need a receipt or an original proof of purchase of the item you want to return to get its refund. Refunds will be issued to you in the original payment method. You can be refunded in cash, in-store credit, or credited to your account.

You would be refunded in-store credit if you purchased with a Lowe’s Gift Card, merchandise card, in-store credit, or refund card. If you don’t have proof of purchase, you will get store credit for the current selling amount of that item.

Lowe's Returns

Lowe’s Return Policy Methods

In-Store Returns

To return your items to a Lowe’s store, you need to:

  • Bring eligible return items to the Lowe’s store.
  • Bring the original receipt, your ID, and the items to be returned.
  • Go to the Customer Desk Service.
  • You will be refunded in the original payment method.

You can return your online orders to the store by bringing a barcode with the items. To get the barcode of your items

  • Enter your email address and order number for your online order.
  • Click on “Check Order Status.”
  • Print the Barcode from the Order Details.
  • Make sure to take that barcode with your items to the store.

Online Returns

If you want to return your items online via mail, follow the steps.

  • To return your item, you need to print a barcode.
  • Enter your email address and order number for your online order.
  • Click on “Check Order Status”.
  • Print the Barcode from the Order Details.
  • Pack your items, including the manufacturer’s packing material, accessories, and the given guidelines with it.
  • Print a shipping label to attach to the outside of the package.
  • Print a return slip for the items inside.
  • You can drop off your items at any carrier location or give the box to the local carrier. 

Lowe’s Exchange Policy

Lowe’s Exchange Policy states that you have 90 days to exchange your items. Not including the exceptions that are mentioned in the article. To get an exchange for an item, make sure that you have your original receipt or proof of purchase available. You can only get an exchange if you have the proof available. Face masks are not acceptable for exchange.

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Lowe’s Gift Card Policy

You can use a Lowe’s Gift Card online or in a Lowe’s store. You can also purchase gift cards online as well as in-store. Lowe’s allows you to purchase a gift card between $5 and $2,000. If your Gift Card has been lost or stolen, you can replace it with a new one with the remaining balance by showing the original receipt.

You can add an amount to tour Gift Cards up to $2000 per day. The Gift Cards cannot be refunded for cash. You can check the balance of your Gift Cards online by calling 1-800-560-7172 or going to the Customer Desk Service of any Lowe’s store.

Lowe’s Exceptions

The following is the return exceptions at Lowe’s:

  • Installation and labor fees
  • Delivery and Shipping Charges (unless defective item)
  • Merchandise and Refund Cards
  • In-Store Credits
  • Face Masks
  • Gift Cards (i.e., Lowe’s Gift Card and Third Party Cards)

48-Hour Return Policy

The following Major Appliances must be returned within 48 hours in their original condition, without any damage or openings, with the original receipts.

  • Refrigerators and Freezers,
  • Washers, Dryers,
  • Washer and Dryer Pedestal
  • Cooktops and Wall Ovens
  • Dishwashers
  • Ranges and Hoods

30-Day Return Policy

These items should be returned within 30 days with proof of purchase. The mentioned items must be in pristine condition.

  • TVs and Electronics
  • Plumbing
  • Water heaters
  • Outdoor Power Equipment (excluding items having a 90-day policy)
  • Air Conditioners Liquid Paint
  • Highway Trailers
  • Utility Vehicles and Golf Carts

Holiday Items

Make sure to return the items before the day of the holiday (i.e., Easter or Christmas) or on the day of the holiday. They will not be accepted after the holidays.

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Lowe’s Warranty Claim Policy

Apart from the products with manufacturer’s warranty over appliances that is one year. Lowe’s offers Premium Protection Plans that offer benefits such as payback rewards, quick repairing, reinstallation labor, and more. Premium Protection Plans offer 3-year and 5-year plans.

Delivery and Shipping Policy

The Standard delivery offered by Lowe’s takes 1-7 business days. Large and bulky items may take 7-10 business days. Lowe’s also offers Expedited Shipping to receive the items early with a bit more price, Truck Deliveries, and Appliance Deliveries.

You will get free shipping only if you order more than $45. Lowe’s does not allow no-charge pickup for Army Post Office and Fleet Post Office ship-to addresses.

Lowe’s Return Policy without Receipt

The items must be returned, refunded, or exchanged with the original proof of purchase. You can only get a refund in the original payment method if you have the receipt. Your receipt can be recovered using the credit card used while purchasing, MyLowe’s card, or your phone number.

If you can’t provide proof of purchase, you will be credited in-store credit for the current selling amount for that item. In this case, you must provide a driver’s license, ID Card, or Military ID.

Lowe’s Faulty Returns Policy

You need to contact Lowe’s customer care at 1-800-445-6937 if you receive a damaged or faulty item within three days and tell them the reason for the damage. You can call Lowe’s Service Advantage at 1-888-77-56937 for factory-certified service provided at your home.

You will have to pay no amount if the damage is covered under the manufacturer’s warranty, but you may have to cover the cost if the technicians do the repairs.

Lowe’s Order Cancellation Policy

Lowe’s allows its customers to cancel orders that have been placed but have yet to be shipped. You can cancel your order by

  • Log into your account
  • Select “Orders & Purchases:
  • Find the order to be canceled 
  • Select “Details
  • Click on “Cancel” in the Delivery section
  • Select a reason for canceling the order
  • Click “Yes, Cancel

You will receive an email that contains the updated information.

Lowe’s Tips for Making Returns

Keep in mind the following tips before making a return at Lowe’s:

  • Most of the items have a return policy of 90 days.
  • Items must be returned with their original proof of purchase.
  • You will get the original form of payment if the return is made with the receipt and within the given time.
  • Refunds will be issued in 15 business days.

Lowe’s Customer Service Hours

Warranties & Protection8:00 AM – 12:00 AM (ET), 7 days a week
Customer Care8:30 AM – 7:00 PM (ET), 7 days a week
Pro Desk Service8:30 AM – 6:30 PM (ET), 7 days a week

Lowe’s Contact Details

For repairs, Warranties, & Protection Plans, you can contact 1-888-775-6937. You can contact Customer Care at 1-800-445-6937. For Pro Desk Service, contact 1-844-569-4776.

Lowe’s Return Policy Social Handles


Special Orders can be canceled or returned after 72 hours of purchase. However, you must return it to the same store where you purchased it. You will have to pay a 20% restocking fee for returning it.

You can return your Gift Cards at Lowe’s if you have their original receipt.

You can return or refund your tree, shrub, or perennial, provided you have the purchase receipt. The mentioned plants have a one-year return policy. All other plants have a 90-day return policy.

Yes, you can return the item without a receipt. However, you will receive in-store credit for that item at the current selling price.

If you purchased an item using LCA, LAC, LBA, LAB, or LBR, you can return it within a year.

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