Sephora Return Policy 2024 | Tips for Refund & Exchange
Sephora Return Policy allows you to return, refund, or exchange the products at any Sephora Shop, if you are unsatisfied with the items you purchased. If you return your items within the 30-day window, you will get a refund using the original payment method.
The items can be returned online, via mail, or by visiting in-stores. You will be given online credit if you return it via mail within 31-60 days. Store credit will be given for in-store purchases if they are returned after 31-60 days.
Details of Sephora Returns:
| Information | Details |
| Website | Sephora |
| Return Period | 60 Days |
| Refund Period | 30 Days |
| Refund Method | Original Payment Method, Store Credit, Online Credit |
| Exchange Period | 60 Days |
| Return Mediums | Mail, In-Store |
| Chat Hours | 5:00 AM – 9:00 PM PT |
| Phone Support | Monday-Friday: 5:00 AM-9:00 PM PT Saturday-Sunday: 6:00 AM-9:00 PM PT |
| Customer Service | 1-877-737-4672 For hearing impaired: 1-888-866-9845 |
| [email protected]Â |
Sephora Return Policy Terms & Conditions:
The item you want to return must be in new and pristine condition. You can return your items if you have their receipt. Your returns are checked for eligibility when you send an item for a refund. You might need to show your government-issued ID or driver’s license so it can help Sephora with your identification.
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If you send items for returns and they do not get accepted, Sephora will not send them back to you. Certain Sephora Favorites Kits, gift cards, and some personal care items cannot be returned by mail or in-store.
Sephora Return Policy without Receipt:
You must have your receipt of the item you want to return, as stated in the return policy of Sephora. If you have a beauty account, they can look through your purchases if you don’t have a receipt.
Methods to Return at Sephora:
You can return items via different methods if purchased online or in-store.
Sephora In-store Purchases:
The items must be returned within 30 days of the original payment. If you want to return a gift at Sephora, please bring the gift receipt, and you will be issued a Sephora store credit that can only be used in Sephora stores.
Sephora Return Policy does not provide mail returns for Sephora in-store purchases, Buy Online and Pick Up orders, Same Day Delivery orders, or Instacart, DoorDash, or Shipt orders.
Online Purchases Return Procedure:
Sephora provides mailing services and in-store returns for online purchases made through their website or app.
Sephora Return Policy By Mail:
To return the item through mail:
It will take 30 days after the package is mailed to process a refund.
Sephora Returns to Store Location:
To return the products purchased online, visit any Sephora store. Bring your item with its original packaging slip, which should be new and lightly used. You have 60 days of return for a full refund in the original form of payment. Bring that card if you purchased the items using a credit or debit card.
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Sephora Return Policy Exceptions:
There are no notable exceptions for the products, but you can keep in mind the following:
Sephora Refund Policy:
You have 60 days to return a product to Sephora if you want to receive a full refund in the original form of payment. If you return for a refund within 31-60 days, your refund will be accepted, but you will be refunded in store credit.
It will take 30 days after your return is received from issuing a refund. Items purchased using a gift card online will receive an online credit for mail returns, and items purchased in-store will be refunded as a store merchandise credit. The refund may vary due to your providers or banks.
Sephora Exchange Policy:
You can exchange an item with Sephora within 60 days. Sephora’s exchange policy is not much flexible. You can only exchange the items in-store. The items you are returning must be in a new and gently-used condition. If you exchange an item for another item of a low amount, no refund will be issued for the price difference.
Sephora Gift Card Policy:
Sephora offers three different types of gift cards:
These gift cards do not have an expiration date. You can purchase a gift card in-store, online, or by phone. You must use the online website or Sephora’s app to buy an eGift. You can add the amount to your existing Sephora gift cards. You cannot add any amount to eGift cards or Store merchandise cards purchased through different authorized retailers.
You can only check your gift card balance by entering your card number and PIN code. You can also call 1-888-860-7897 to hear your balance.
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Sephora Delivery and Shipping Policy:
Once your order is about to be shipped, you will receive a confirmation email. Orders are shipped within 1-2 business days of placing the order. The email contains all the information about your order, including shipment details, order tracking number, etc.
Sephora Order Cancellation Policy:
Once you have placed your order through Sephora’s website or app, you cannot apply any changes to it. You have no ways to modify your order. However, you can have an hour to cancel the order after placing it. Check the Order Details page if you want to check the status of your order.
What Products Sephora offers?
The products offered by Sephora are:
Sephora Returns Policy for Damaged or Faulty Product:
If you have received a faulty or defective item and return it within 60 days of the purchase, Sephora will offer you an exchange for another item.
Tips for Making Returns at Sephora:
Keep in mind the following tips before making a return:
Sephora Customer Service Hours:
The chat hours provided by Sephora are from 5:00 AM to 9:00 PM PT.Â
The phone hours are from Monday to Friday, 5:00 AM to 9:00 PM PT, and from Saturday to Sunday, 6:00 AM to 9:00 PM PT.
| Days | Call Hours | Chat Hours |
|---|---|---|
| Monday to Friday | 5:00 am to 9:00 pm PT | 5:00 am to 9:00 pm PT |
| Saturday & Sunday | 6:00 am to 9:00 pm PT | 5:00 am to 9:00 pm PT |
Sephora Contact Details:
You can live to chat with the agents on Sephora’s website. You can email them at [email protected] for customer service, and for shopping queries, [email protected] and [email protected] can be used. You can call customer service at 1-877-737-4672, and for the hearing impaired, contact 1-888-866-9845.
