Sephora Return Policy

Sephora Return Policy 2024 | Tips for Refund & Exchange

Sephora Return Policy allows you to return, refund, or exchange the products at any Sephora Shop, if you are unsatisfied with the items you purchased. If you return your items within the 30-day window, you will get a refund using the original payment method.

The items can be returned online, via mail, or by visiting in-stores. You will be given online credit if you return it via mail within 31-60 days. Store credit will be given for in-store purchases if they are returned after 31-60 days

Details of Sephora Returns:

Return Period60 Days
Refund Period30 Days
Refund MethodOriginal Payment Method, Store Credit, Online Credit
Exchange Period60 Days
Return MediumsMail, In-Store
Chat Hours5:00 AM – 9:00 PM PT
Phone SupportMonday-Friday: 5:00 AM-9:00 PM PT
Saturday-Sunday: 6:00 AM-9:00 PM PT
Customer Service1-877-737-4672
For hearing impaired: 1-888-866-9845
Email[email protected] 

Sephora Return Policy Terms & Conditions:

The item you want to return must be in new and pristine condition. You can return your items if you have their receipt. Your returns are checked for eligibility when you send an item for a refund. You might need to show your government-issued ID or driver’s license so it can help Sephora with your identification.

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If you send items for returns and they do not get accepted, Sephora will not send them back to you. Certain Sephora Favorites Kits, gift cards, and some personal care items cannot be returned by mail or in-store.

Sephora Returns

Sephora Return Policy without Receipt:

You must have your receipt of the item you want to return, as stated in the return policy of Sephora. If you have a beauty account, they can look through your purchases if you don’t have a receipt.

Methods to Return at Sephora:

You can return items via different methods if purchased online or in-store.

Sephora In-store Purchases:

The items must be returned within 30 days of the original payment. If you want to return a gift at Sephora, please bring the gift receipt, and you will be issued a Sephora store credit that can only be used in Sephora stores. 

Sephora Return Policy does not provide mail returns for Sephora in-store purchases, Buy Online and Pick Up orders, Same Day Delivery orders, or Instacart, DoorDash, or Shipt orders.

  • Purchases made using a credit/debit card at a Sephora store, if returned within 30 days, will be refunded to the credit/debit card. Otherwise, Store credit will be issued only for Sephora stores.
  • Purchases made using Instacart or Shipt, if returned within 30 days, will be refunded to your credit/debit card. Otherwise, Store credit will be issued for Sephora stores only.
  • Purchases made by using Klarna or Afterpay, if returned within 30 days, will be refunded to your chosen Klarna or Afterpay credit card. Otherwise, Store credit will be issued only for Sephora stores.
  • Purchases made using Sephora Gift Card, PayPal, or Sephora Online Credit, if returned within 30 days, will be refunded as a Sephora gift card. Otherwise, Store credit will be issued for Sephora stores only.

Online Purchases Return Procedure:

Sephora provides mailing services and in-store returns for online purchases made through their website or app.

Sephora Return Policy By Mail:

To return the item through mail:

  • Go to Sephora’s website.
  • Enter your order number and the shipping ZIP Code.
  • Request a free return label.
  • When you are returning the items, make sure to include Sephora’s original packaging slip.
  • Please pack the item in the original item carton or box and Sephora’s package. If you don’t have the original box, use a well-padded box so no harm will be done to the item.
  • Print the free return label or, if available, request a printer-less FedEx Mobile Return Code.
  • Drop off your package at the selected FedEx location.
  • You will receive a confirmation email when the return is stated to get processed.

It will take 30 days after the package is mailed to process a refund.

Sephora Returns to Store Location:

To return the products purchased online, visit any Sephora store. Bring your item with its original packaging slip, which should be new and lightly used. You have 60 days of return for a full refund in the original form of payment. Bring that card if you purchased the items using a credit or debit card.

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Sephora Return Policy Exceptions:

There are no notable exceptions for the products, but you can keep in mind the following:

  • You must return the items within 60 days.
  • A receipt is required.
  • No returns of items if they are purchased from other stores.
  • Items should not be used heavily.

Sephora Refund Policy:

You have 60 days to return a product to Sephora if you want to receive a full refund in the original form of payment. If you return for a refund within 31-60 days, your refund will be accepted, but you will be refunded in store credit.

It will take 30 days after your return is received from issuing a refund. Items purchased using a gift card online will receive an online credit for mail returns, and items purchased in-store will be refunded as a store merchandise credit. The refund may vary due to your providers or banks.

Sephora Exchange Policy:

You can exchange an item with Sephora within 60 days. Sephora’s exchange policy is not much flexible. You can only exchange the items in-store. The items you are returning must be in a new and gently-used condition. If you exchange an item for another item of a low amount, no refund will be issued for the price difference.

Sephora Gift Card Policy:

Sephora offers three different types of gift cards:

  • Sephora Gift Cards
  • EGift Cards
  • Store Merchandise Credit

These gift cards do not have an expiration date. You can purchase a gift card in-store, online, or by phone. You must use the online website or Sephora’s app to buy an eGift. You can add the amount to your existing Sephora gift cards. You cannot add any amount to eGift cards or Store merchandise cards purchased through different authorized retailers.

You can only check your gift card balance by entering your card number and PIN code. You can also call 1-888-860-7897 to hear your balance.

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Sephora Delivery and Shipping Policy:

Once your order is about to be shipped, you will receive a confirmation email. Orders are shipped within 1-2 business days of placing the order. The email contains all the information about your order, including shipment details, order tracking number, etc.

  • FREE Standard Shipping is offered to Beauty Insiders members with no minimum amount spent on the purchase that takes 1-3 days.
  • FREE Standard shipping is offered to Guest Checkout Orders of $50 and above that take 1-3 days.
  • Standard shipping of $6.95 is offered to Guest Checkout Orders under $50.
  • Guaranteed 2 Business Day Shipping charges $10.95.
  • Guaranteed 1 Business Day Shipping charges $16.95.
  • Gift Cards and eGift cards are shipped free of cost.

Sephora Order Cancellation Policy:

Once you have placed your order through Sephora’s website or app, you cannot apply any changes to it. You have no ways to modify your order. However, you can have an hour to cancel the order after placing it. Check the Order Details page if you want to check the status of your order.

What Products Sephora offers?

The products offered by Sephora are:

  • Hair Care Products
  • Skincare Products
  • Home Fragrances Products
  • Bath & Body Products
  • Lip & Makeup Products
  • Beach Wave Sprays
  • Fragrance Value & Gift Sets
  • Clean Hair Products
  • Natural & Organic Options
  • Makeup Tools and Brushed

Sephora Returns Policy for Damaged or Faulty Product:

If you have received a faulty or defective item and return it within 60 days of the purchase, Sephora will offer you an exchange for another item.

Tips for Making Returns at Sephora:

Keep in mind the following tips before making a return:

  • You need to return your item in 30 days for a full refund.
  • You will be given store credit if you return it for around 31-60 days.
  • The receipt is required for returns and exchanges.
  • Items must be in new and gentle condition.
  • Sephora offers a return policy for both online and in-store purchases.

Sephora Customer Service Hours:

The chat hours provided by Sephora are from 5:00 AM to 9:00 PM PT

The phone hours are from Monday to Friday, 5:00 AM to 9:00 PM PT, and from Saturday to Sunday, 6:00 AM to 9:00 PM PT.

DaysCall HoursChat Hours
Monday to Friday5:00 am to 9:00 pm PT5:00 am to 9:00 pm PT
Saturday & Sunday6:00 am to 9:00 pm PT5:00 am to 9:00 pm PT

Sephora Contact Details:

You can live to chat with the agents on Sephora’s website. You can email them at [email protected] for customer service, and for shopping queries, [email protected] and [email protected] can be used. You can call customer service at 1-877-737-4672, and for the hearing impaired, contact 1-888-866-9845.

Sephora Social Media Handles:


You can use up to two Sephora GiftCards per online order. Although if you contact customer service at 1-877-SEPHORA, you can use more than ten gift cards.

You have about 60 days to return the products as per Sephora Return Policy.

You can return the used and opened items to Sephora, but a receipt is required.

According to Sephora Return Policy, if you have gone to the store for a refund, you will get it immediately. While if you have used the mailing service, it might take up to 60 days.

No, but you might be given store credit for it.

Yes, Sephora bans people who abuse its return policy.

You have a 60-day window to exchange your item.

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