dsw return policy

DSW Return Policy 2024 | Easy Refunds & Exchanges

DSW Return Policy is allowing its VIP Elite customers to return a product within 365 days of purchase. While, the return period is set up to 60 days for its regular customers. With options for online or in-store returns, a generous return timeframe, and flexible refund or exchange options, shopping with DSW has never been easier.

The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition as per DSW Return Policy.

Details of DSW Returns:

Information Details
Website DSW 
Return Period60 days
365 days for elite members
Return MediumIn-store
Exchange period60 days
Refund MethodOriginal payment method
Contact 1-866-379-7463

Return Methods at DSW:

Customers can return their product via mail or in-store. But if you made a purchase at a store then you must return a product at a store. For online purchases you can return products both online and in-store. DSW does not accept the products if they are damaged.


In-store Returns at DSW:

If you are not satisfied with the purchase at Designer Shoe Warehouse, then you can make a return at DSW retail store. You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id.

Visit the store and meet a customer representative. You can ask for help from them. Customer representatives will check your product or proof of purchase for eligibility. If they approve your product then you can make a return at a store.

DSW Returns

DSW Return Policy Online:

The merchandise purchased online can be returned to DSW via mail. DSW provides its customers two options to mail back the product to the store i.e. preferred shipping carrier and pre-paid FedEx service.


  • First you need to get the return label at DSW official website.
  • Provide order number, name, email or address to print the return label.
  • Pack the product in its original packaging and affix the return label on the top of the package. Find a FedEx location and drop off your package there. You can call at FedEx by dialing 1-800-463-3330 for any query. DSW charges a shipping fee of $8.5. The FedEx return label cannot be used outside of the US. This process will take 7-10 business days to return the product at DSW.

Preferred shipping carrier:

Send the package at:

Keep in Mind

The return shipping charges $8.5 will be deducted from your refund amount. The overall process remains the same.

DSW Refund Policy:

If you want a full refund, you must return the product within 60 days of purchase. You will get a store credit if you return the product without the original receipt. If you used PayPal and DSW’s gift card at the time of payment then you will be able to get a store credit. If the customers used DSW reward points at the time of payment then you only get the payment of the product, reward points will not be refunded.

Famous Among Audience REVOLVE Return Policy

The refund process may take 10-14 business days in the original payment method. If you damage the product, you will not be able to get a refund. Make sure that your product is an unworn and undamaged, return must be made with all the required documents to get a full refund. 

DSW Exchange Policy:

Exchanges can be made in-store or via mail, and you will not be charged any shipping fee. It is a completely free process if you mail the product for exchange. If the exchange is made on the same date of purchase then you will be able to refund your reward points.  DSW does not accept the products if they are damaged or used. You will get a gift card only, if you made an exchange of gifts. 

If you made the payment with PayPal, then returning through mail is not an option for you. You must visit the store to make a return or exchange the product in-store if you used PayPal. 

In the case of a combination of PayPal and a gift card, then you would be getting the total amount in the form of store credit.

Designer Shoe Warehouse Return Exceptions:

DSW does not accept the return of the following products:

  • On sale items
  • Worn products
  • Damaged products
  • Fragrances
  • Alcohol products
  • Rechargeable batteries
  • USB
  • Nail polish
  • Dry shampoo

DSW Gift Card Return Policy:

DSW offers 3 different membership cards:

  • DSW VIP club
  • DSW VIP Gold
  • DSW VIP Elite

Customers who hold DSW VIP Gold have an advantage that they are not required to pay $8.5 shipping fee.

Customers who hold VIP Elite DSW cards have a return window of 1 year and no need to pay shipping charges

DSW Return Policy after 60 days:

If you return the product after 60 days, you will not be able to get a refund. If you exchange or return items after 60 days, DSW will give you store credit. This store credit can be used in future for purchases at DSW.

Suggested For You GUCCI Return Policy

DSW Return Policy Without a Receipt:

If you return the product without a receipt, the company has a right to refuse your return. But DSW allows its customer to return the product without a receipt to show a valid photo id. They will offer you store credit.

Store Timings:

The store hours of DSW in the United States of America (USA) from 10:00 am to 8:00 pm from Monday to Saturday. Sunday timings: 10:00 am to 7:00 pm

Contact Details:

Customers can send messages and they will get back to customers as soon as possible at live chat. You can send an email at [email protected]. You can also call by dialing 1-866-379-7463 in following hours of the day.

DayOpening TimeClosing Time
Monday7:00 AM10:00 PM
Tuesday7:00 AM10:00 PM
Wednesday7:00 AM10:00 PM
Thursday7:00 AM10:00 PM
Friday7:00 AM10:00 PM
Saturday10:00 AM10:00 PM
Sunday12:00 PM9:00 PM

Social Media Handles:


You have 60 days to make a return at DSW. The product must be in its original package.

Refund process may complete within 10-14 business days. If you make a return at a store then you can get your refund immediately.

According to DSW Return Policy, if you make a return at a store then your return is completely free. But if you made a return via mail then you have to pay $8.5. If you have DSW cards then you can make a free return at DSW.

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. If you used the product and then want to return your product, the DSW will not accept your return.

No, you cannot return a damaged or defective product at DSW. If you opened the product and its original condition then you can easily make a return. In case, if you have received damaged or defective product from the DSW then you can return or exchange the product but you need to inform the customer support department as soon as possible.

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