Fossil Return Policy

Fossil Return Policy 2024 | Easy Refund & Warranty Claim

Fossil Return Policy allows their customers to return the item they are not satisfied with within a 90 days window of purchase. An original sales receipt or the return detail page is required for the return process. If you want to return an item to Fossil, you can return it for free. However, you will have to pay for the original shipping fee.

Details of Fossil Returns

Return Period90 Days
Refund Period10-14 Business Days
Refund MethodOriginal Payment Method
Exchange Period90 Days
Return MediumsIn-Store, Online
Phone Support1-800-449-3056
EmailAt Website

Fossil Refund Policy:

If you return your product within 90 days, you will be eligible to get a full refund. The refunds may take up to 3 business days to process your refund after your package arrives at Fossil’s returns facility. After that, you will get your refund in your account in 3-5 business days. The time depends on your financial institution.


The refund will be issued to the original form of purchase. If you use a gift card, the refund will be made to the original gift card. A confirmation email will be sent to you once your refund has been processed. In Canada, there is a delay in online purchases for now, so it might take 10-12 business days to get a refund.

Fossil Returns

Fossil Exchange Policy:

You can exchange your items in 90 days. You can exchange your items by visiting a Fossil store near you. Fossil does not provide online exchanges. You can find a store near you by clicking on the Store Locator. If there is no store near you, you can return your items online and place an order for the item you want. 

Exceptions of Fossil Return Policy:

The following are the return exceptions at Fossil:

  • Personalized and Customized Items
  • Customized Timepieces
  • Engraved and Embossed Items

Fossil Warranty Claim Policy:

You can claim a warranty on your Fossil watch within a period of two years for manufacturing and workmanship defects. You are required to submit your printed sales receipt for warranty repairs. The parts will be repaired for free.

If the model of your watch is not available, you may get a watch of an equal amount and a similar style. If your Fossil leather has a workmanship defect, you will get a replacement for that item. Damaged leather products are not repaired by Fossil.

Methods to Return at Fossil:

You can return your products to Fossil by mail or by visiting a Fossil store.

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Fossil Returns By Mail:

You need to return three things in your package, i.e., the item you want to return, the return detail page, and the return shipping label. If the return detail page is not available, you must mention the bill-to name, phone number, address, ship-to name, phone number, address, the reason for return, and the order number. To return the item, you need to follow the steps below:

  • Use your order information, such as the order number, email address, and ZIP code to track your order.
  • Click on “Return this item” on the order status window for the items you want to return.
  • Mention the reason for your return for every item you wish to return.
  • Download and print your return shipping label.
  • Note the tracking number for record purposes.
  • Paste the return shipping label and the return detail page with the return items.
  • Drop off your package at any FedEx location.

Fossil Returns to Store:

Fossil also provides the option to return your online orders to any of Fossil’s retail or outlet store. Bring your order confirmation email and the credit card you used to purchase the item.

The store representative will assist you with the return process. You can find the nearest store to you by clicking on the Store Locator. Your returns will not be accepted by other retailers. Online PayPal orders are not acceptable for returns in-store.

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Fossil Delivery and Shipping Policy:

Fossil offers FREE standard shipping for orders above C$100. If your order is less than C$100, you must pay C$10 for shipping. Standard shipping takes 9 business days. Fossil provides free shipping for returns. In Canada, FedEx shipping is available for orders excluding rural routes and PO Boxes.

Fossil Gift Card Policy:

The Fossil Gift Cards can be purchased from any Fossil store in Canada. These gift cards can be used for in-store orders. No gift cards can be purchased online in Canada for now. Fossil gift cards should only be used in the country where they were purchased. Fossil gift cards having an amount less than C$10 can be redeemed in-store for cash. You cannot return your Fossil gift cards.

Fossil Return Policy without Receipt:

Fossil does not accept returns without a receipt. You must have an original sales receipt or the order confirmation email to return your items. That’s the only way your returns will be eligible.

Fossil Order Cancellation Policy:

Unfortunately, Fossil does not provide its customers with the facility of canceling orders once they have been placed. However, you can use their free and easy return policy to return your order for a refund.

Fossil Return Policy for Damaged Products:

If you receive a damaged or faulty item, you can return it with a free return label provided on Fossil’s website. You can place a new order for the items you wish to purchase. Only return slips are required; there is no need to include the return labels.

If you received the wrong or damaged engraved/embossed item, contact the customer service teams, and they will help you with it. Provide the customer service team with your order number, the items you purchased, and the items you received.

Fossil Store Timings:

Fossil stores at different locations may have different opening and closing times. To find the store hours of the store near you, you can click on the Store Locator given on Fossil’s website.

Fossil Contact Details:

You can contact the Fossil Customer Service team by submitting an Email on their website or Live Chat on the website. You can contact customer service by phone at 1-800-449-3056.

Fossil Social Media Handles:


You must return your items within a 90-day window. The returns must be unworn and contain proof of purchase as per Fossil Return Policy Guidelines.

You are allowed to return any item to Fossil stores.

No, unfortunately, Fossil does not offer price adjustments or price matching.

No returns or exchanges are accepted for personalized items at Fossil unless there is a defect in it.

Yes, you can claim a warranty for your sunglasses if they have a workmanship or material defect.

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