“Embrace Convenience: Athleta Return Policy for a Seamless Activewear Shopping Experience”.
Athleta Return Policy
If you are unsatisfied with your purchase at Athleta, they are happy to help you with your new order or get a refund. Athleta has a very easy and flexible return policy. Athleta offers a 60-day return window from the date of purchase or delivery for items purchased at Athleta (online and in-store). However, Athleta offers a 30-day return window for GAP, Old Navy, and Banana Republic items.
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If you make a return by using a prepaid return shipping label, the return will be free for online purchases. Store Returns are also free at Athleta. The items for refund or exchange from GAP, Old Navy, or Banana Republic must be received by Athleta within 30 days. You cannot return your items to Athleta purchased from a third-seller party. You can follow the rules of return and exchanges of that third-seller party.
Details about Athleta Returns
|10 Business Days
|Original Payment Method
|Customer Support Hours
|7:00 AM-1:00 AM ET
|Inside the US: 877-328-4538
Outside the US: 614-744-3960
Athleta Refund Policy
You have 60 days to return your Athleta items and 30 days for GAP, Old Navy, or Banana Republic items to get a refund. The refunds are issued in the original payment method. If you used a credit card, the refunds may take 10 business days to be credited back to your account. The original shipping and handling fees are not refunded.
Athleta Exchange Policy
You have 60 days to return your Athleta items and 30 days for GAP, Old Navy, or Banana Republic items to get an exchange. You need to contact the customer service team to ensure that the item you want is available and to get the credit if you use any discounts. You can exchange your items online. Like Athleta Return Policy, Exchanges are also free if you use the prepaid return shipping label while returning. You can read the method to return the items by Mail given below.
The following is the return exceptions at Athleta:
Methods to Return at Athleta
The following are the methods using which you can return your items back to Athleta.
To return an item to Athleta via mail, you need to,
100 Gap Inc. Direct Gateway, Groveport, OH 43125
Express Return-To Return Items at a Third-Party Drop-Off Location
If you want to return your items without any packaging, printing, or labels, you can use the Express Returns drop-off program. All you need to do is to show the QR code of the items you want to drop off at any Staple store participating nationwide.
You can send the items purchased online from Athleta, Gap, Old Navy, and Banana Republic to their appropriate stores. If you purchased the items online, they can only be returned to the respective retail store, not to a factory store. The items marked as “Mail Only” cannot be returned to stores.
Returning a Gift at Athleta
Athleta Return Policy is very easy to be tackled with. In fact, Athleta will help you with the return or exchange of a gift. Contact the customer service team if you want to exchange your items to make sure that the item is available. The gift returns and exchanges are free using the prepaid return shipping label. You can contact the customer service team if you don’t have the invoice.
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Return by Mail
To return the gift items by mail, please follow the given instructions:
Return to Store
If you receive a gift purchased online, it can only be returned to the respective store’s retail store and not to a factory store. The items marked as “Mail Only” cannot be returned to stores.
Athleta Gift Card Policy
Athleta provides returns for physical gift cards and electronic gift cards. You can return the physical unused gift card for free. The refund will be issued in the original payment form for the gift card. Electronic gift cards cannot be cancelled or returned after the date of delivery.
They must be cancelled or returned before the date of delivery. You can call CashStar customer service support at 888-679-9376 to cancel your electronic gift card purchase. To return the physical gift card, you can visit a store or return it via mail.
Delivery and Shipping Policy
The following are the delivery and shipping policies at Athleta:
Athleta Price Adjustments
You can request a one-time price adjustment at Athleta within 14 days of your purchase if the item you purchased has gone down in its price. Discounted items or items purchased with promotion codes are not eligible for price adjustments, excluding the free shipping discount.
Athleta Holiday Return Policy
According to the Athleta Holiday Return Policy, you can return the item between November 1 and December 24, purchased online or in-store, till January 15 or 60 days from the date of order or purchase. Proof of purchase will be required.
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Athleta Order Cancellation Policy
Athleta provides the option for order cancellations. You have 45 minutes to cancel your order after placing it. You can sign in to your account, go to Order Details, and identify the order you want to cancel. Your order will not be eligible for cancellation if it has been purchased using a special deal or any promotional code.
If you can’t cancel your order, you can return your items easily at Athleta. You can read the return methods and policies above to learn about the return process.
Faulty Returns at Athleta
To file a damage claim, you can contact the customer service team at 877-328-4538 if you receive a damaged, faulty, or defective item.
Athleta Store Timings
You can go to the “Find A Store” on the Athleta website to learn about the store hours and location of the nearest Athleta store.
Customer Service Hours
You can contact the Athleta Customer Service team from 7:00 AM-1:00 AM ET, 7 days a week.
Athleta Contact Details
You can contact the Athleta Customer Service team at 877-328-4538 inside the US, and outside the US, you can call 614-744-3960. You can also have a chat with the team on their webpage.